Cars2 Ltd - Yorkshires Trusted Motor Group Avis 

Excellent customer service.. especially from Lewis W who guided me through the handover answering all last little concerns I had.

I recently purchased a vehicle from the Wakefield branch. My experience included:
• Delays in vehicle readiness due to technical issues last over 3 weeks.
• Previously agreed cosmetic work (alloys and paint) that had not been completed
• Difficulty obtaining key information such as service history and number of previous owners
• Repeated updates and communications that did not fully resolve the issues

Overall, my experience was frustrating due to these delays and the lack of clear information. I am sharing this review based solely on my personal, first-hand experience with this branch.

Kate was absolutely fantastic throughout our entire car buying experience. As a trainee sales controller at Cars2, she demonstrated a level of professionalism, care, and attention to detail that truly stood out so it’s easy to see how well she will do in her career.

From the very first enquiry, Kate kept in regular contact and made us feel completely looked after. She took the time to understand exactly what we needed for our family and worked quickly and efficiently to find the perfect car. Nothing ever felt rushed or generic and everything was thoughtfully tailored to us.

What really made the difference was her kindness and genuine approach. She made the whole process smooth, stress free, and enjoyable. We couldn’t be happier with our new family car, and that’s largely thanks to Kate’s dedication and support.

A real credit to the team. I would highly recommend asking for her!

Brilliant experience throughout purchase of our new Bayon. Lewis Wigley had everything to hand for our collection and he is an absolute credit to Cars2. I should also add Lewis Cox who too was a pleasure to deal with.

The car purchased is lovely my daughter’s first car the sales team were fab. However a few issues, made countless phone calls and they say will return calls but they never do . After sales service is disgusting .

Purchased a car with diamond alloy wheels had no locking nut key but was advised they would be a delay collecting the car due to sorting this and would provide with a locking nut. Picked car up day later no locking nuts and told would get some after many phone calls told they have taken off and would ring back to arrange 3 week later still nothing then to be told they can’t source them. I have looked on Kia and can purchase for £25 in stock . I have since purchased these myself as being told different things from different members of staff and don’t need them yet the sales person was advised how fantastic the alloys are. Great they can be stolen easy then .

Sold car advising comes with 6 year warranty to find out when rung Kia, it’s is null and void as the service wasn’t done at specified time. After sales advised that doesn't matter about warranty not worth anything.

Chips on windscreen after approx 10 phone calls, plus calling in to the show room. Someone will be ringing you back no one does, told someone coming out to home to sort out still waiting.

I really don’t appreciate being ignored and lied to .

My other daughter looking at purchasing from MG told her do not go there. My father as MG and looking at another new one in September as his car is two year old he won’t be going there and my sister in law looking at purchasing a car my brother owns MG won’t be going .

Myself and husband have always had excellent service from Castleford Ford they have been amazing and have gone back for last 4 cars . If only they had still made fiestas would have gone there for daughter’s car .

Don’t expect to pay £14,000 and receive this sort of after sales service . Really is disappointing .

I don’t usually complaint but feel people have a right to know before purchasing and paying hard earned cash .

Really is a shame as they have lovely cars and hopefully customer service training given and this is addressed shocking
Julie Blackburn

I had an amazing experience with Dom at Nissan Wakefield. He made it all really easy and stress free. He was friendly, knowledgeable and happy to answer any questions I had with no pressure. I’d definitely recommend Dom and the team at Nissan Wakefield to anyone looking for a smooth and hassle-free car buying experience.

My experience was amazing. Ask for Paul!!!! The best salesperson I have ever had the pleasure to have a conversation with. The best customer experience mixed with superb professionalism.

Tell lies not to be trusted sales no respect to elderly customers call them deary not due cancel due to computers failure have a garage across that does not but no manager might do you a favour car ready 19th Feb new arrival advised pickup 10am then due to broken leg told couldn't get until 19th march said not problem then on 18th march car not arrived still in port manager Robert rude and didn't care he cancelled sale as I asked why I was mislead

Bought a Renault 5 at Huddersfield. Everything went very smoothly. All test driven, delivered and sorted efficiently within a week. Really quite a pleasant experience. No pushy sales talk. Reasonable discussion about trade-in.

I had a great experience dealing with Calvin at Cars2go. He was very helpful throughout the process, always polite, friendly, and easy to talk to. He took the time to answer our questions and made everything straightforward and stress free. We highly recommend this dealership to anyone looking to a new or used car.

Bullies. Tried selling me a car without a warranty despite advertising it had. When I pointed it out they said it would be fine until I sat and waited for the manager who said it wasn't but it was my fault for not checking the log book. Then tried selling me one of their warranties before finally agreeing to give my deposit back. They are slimy salesmen who want your money not your business. The official complaint I made to head office just went straight back to the person I complained about. The owners son manages the branch so no guesses there.

Update following cars2 response:
I will not be speaking to the head office team as suggested in the reply as the last time I did this they referred me back to the branch. I believe this is a reply just for your trust pilot and you have no interest in 'resolving' a complaint. You could have apologised at the time and didn't. As you've pointed out that was nine months ago. You've clearly already looked up my complaint as you have the date right.

AVIOD CARS 2

CARS 2 all over Wakefield. Very pushy sales and don't no much about the cars they sell.

Highly recommend Jayden, good overall performance

Had a great experience with Jayden would recommend very happy !!!

Over Two weeks and the cars sold and despite 5 chasers I’ve still not been refunded the £99 reservation fee - having to do a charge back through my credit card. Avoid these cowboys!!!

We reserved a car online, day after was available to reserve again said that’s how it worked apparently even tho car wasn’t even in yet so couldn’t see it. Phoned me up asking if I was after finance or extra warranty and lost interest when I said no to both. Went to see it and they told us full service history - told me cars don’t get serviced first 3 years(?), told me it doesn’t matter not main dealer despite service book showing otherwise as need receipts to prove original parts that they didn’t have. Warranty that should be on car then not valid (2.5 years). They just want to try and upsell and lie about warranty’s . This was Nissan Huddersfield but was mislead on service history and warranty few weeks ago from MG Wakefield originally. Seems like the company has wide spread liaritas. No doubt someone who doesn’t research will buy the cars thinking that they have manufacturers warranty when the garage know they do not.

Avoid Avoid Avoid!!!

Purchased a 2019 BMW from the Barnsley Branch on 4/02/26, apparently the MOT was completed by Cars2 on 4/11/25. Just 16 miles since they MOT’d the car and I collected it.
The BMW ‘FAILED’ an MOT 2 days after I collected it on Dangerous Tyres.
Cars2 tried to deny responsibility and offered a paltry £90 for a new tyre.
It wasn’t till I offered to REJECT the car that they then agreed to pay for 3 branded tyres and a leak on the rear differential!!
I am out of pocket by £464 as I had to pay £200 to get the Sat Nav repaired, £100 to get water build up released from the car and £164 on the 4th tyre…. Just 2 days after I purchased the car.
Company are a joke.

**** Cars2 ‘told’ me to take the BMW to Halfords for a 2nd opinion of the 3 dodgy tyres. When Halfords failed the MOT and agreed the 3 tyres needed replacing Cars2 refused to allow Halfords to replace the tyres and even suggested Halfords and the BMW Specialist we my ‘friends’. Absolutely Ridiculous!!
Zero genuine customer care, Zero genuine customer service.
I remain £464 out of pockets. Perhaps Cars2 may consider reimbursing me!!
Please, please, please have a serious think before dealing with Cars2.

I bought a car from cars2 Hyundai Wakefield with variours faulty ,I rised concerns to them,visited they now gonna fix it .Just waiting

Extremely Unprofessional and Intimidating Experience

I would strongly advise others to be cautious based on my recent experience at the wakefield branch.

I attended the dealership to cancel a car order. The cancellation was fully within the terms of the contract I had signed, and I approached the situation calmly and respectfully.

When I informed the salesperson that I wished to cancel, they went to get the store manager. The manager then came over to our desk and the entire tone of the interaction immediately changed.

While he did not explicitly say that we could not cancel, his manner and approach were confrontational and pressuring. He repeatedly emphasised that the car had already been ordered and continued to question our decision. Despite us clearly stating several times that we had simply changed our minds, he persistently demanded to know why.

As customers, we are entitled to exercise our contractual rights without being pressured or made to feel uncomfortable. The repeated questioning and tone used felt unnecessary and intimidating.

What should have been a straightforward administrative process turned into an unpleasant experience due to the manager’s attitude.

The most disappointing part is that we were actually planning to purchase a different vehicle from the same dealership. However, after this interaction, we no longer felt comfortable proceeding with any purchase.

Professionalism and customer respect should be a priority at management level. Unfortunately, that was not our experience.

The bottom line is avoid avoid avoid. The salesmen are like the dodgy salesmen from a comedy, happy to say anything to get a sale, our salesman also admitted he knew absolutely nothing about cars and in my dealings with him he wasn’t wrong. I chose Cars2 as they are a nissan main dealer so I thought it was a safer option to buy a nissan approved used car from them with their 100 point check. How wrong I was. The salespeople will tell you anything to try and get a sale (farmers dont need parking sensors thats why we disconnected them). I am not sure what the 100 points that cars2 checked were but it was handed to me with dangerously low tyre pressures, mismatched tyres, a touch screen that didn't work, locks which didn't work and a clearly aftermarket bumper (why a nissan main dealer is using non OEM parts is beyond me) which had been completely incorrectly installed and was damaging the bodywork (the sensors had been disconnected to save costs on using the correct bumper). The bumper was rusting within 2 weeks. I asked Cars2 to resolve the issues. I was told the bumper was purely cosmetic and that the lock which didn’t work “wasn't a locking handle”. After two weeks they decided it wasn’t economic for them to repair the items. I was offered a full refund which I happily accepted to draw a line under my dealings with them. Over a week later I am still waiting for a refund leaving me without a vehicle and unable to work despite being promised a refund every day. They couldn't have cared less about all the extra costs I had incurred as a result of their inefficiency and disingenuous comments.

Hyundai Wakefield. Avoid, absolute con. Was booked in to look at a used car, finally got seen by salesman one and a quarter hours later. The car was advertised for £6115, the salesman was insisting on extra warranty for an extra £395 for 1 year, which we rejected, just wanted to buy the car at the asking price £6115. General Manager got involved, a tall chap with neatly trimmed beard. He said that he didn't want to sell me the car because it was Cars2 policy to sell all used vehicles with an additional warranty package and there was two more potential viewings later that day that might buy one of the extra warranty packages (which are limited to £300 max payout and a £75 excess, complete con). He reserved the right to sell the car, I explained that they were false advertising. He wanted to give me a ring if the other two viewings were unsuccessful sales. Yeh, right. Told hm to forget it! He then showed me his true character! Think they deserve 1 star for the Bean to Cup coffee machine which I had plenty of in the hour plus waiting. Do not buy from these cowboys!