Great Products, our pergola arrived significantly quicker than we anticipated. Delivery staff, who had driven a long way, were sooo lovely. We needed some help with the installation, reached out to cu... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
It's been 4 months since I purchased a 3x4 pergola, lean-to, full 4m glass sliding doors, and 1 solid aluminium side. It was a bit of a sceptical purchase since you can't actually see the product, but... Voir plus
We received our delivery on Wednesday the 30th of September,and at the moment still in the boxes. We will be in touch when it has been its been installed. Have given 4stars as communication could h... Voir plus
Very happy with our pergola from Casa Maria. Great quality product and the delivery and installation team were quick, professional and left everything clean and tidy. Communication confirming the inst... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
CASA MARIA is a UK-based home and outdoor living brand specialising in premium furniture, luxury aluminium pergolas and stylish living spaces designed to transform the way people enjoy their homes. Founded as a family-run business, our goal has always been simple: to offer beautifully designed products that combine style, comfort, quality and honest value. We believe creating a beautiful home should feel aspirational, but still achievable. That is why we work hard to offer premium-looking indoor and outdoor furniture at fair, accessible prices, without unnecessary luxury-brand mark-ups. Over the years, CASA MARIA has grown from a small online furniture retailer into one of the UK’s fast-growing home and outdoor living brands, helping thousands of customers create elegant spaces to relax, dine and entertain with family and friends. Today, our carefully curated collections include aluminium pergolas, garden furniture, dining tables, bedroom furniture, sofas and outdoor accessories. Our pergola ranges have become especially popular across the UK thanks to their modern architectural designs, integrated features and strong build quality. Every collection is selected with a focus on contemporary design, practicality, durability and value for money. Whether customers are upgrading a garden, creating an outdoor entertaining space or refreshing their home, our aim is to make stylish living more accessible. As we continue to grow, we remain committed to the personal service and customer-first approach that helped build the company from the beginning. From pre-sales advice through to delivery and aftercare, our team works hard to provide a smooth and supportive customer experience. Our brand direction, “Your Home, Redefined.”, reflects our vision for the future — helping customers transform everyday spaces into beautiful places to live, relax and entertain. Thank you for supporting CASA MARIA.
Coordonnées de contact
Royaume-Uni
- info@casamaria.co.uk
- www.casamaria.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The order was delivered in the window i…
The order was delivered in the window i was given I was kept up to date with every step of the order and the quality of the goods was 5 star and the price was good well pleased thank you
The 4x3 pergola
The 4x3 pergola was delivered on time , very well packaged , straightforward to put up , the side blinds were a bit awkward to do , but got there in the end , very pleased
Don't hesitate, just get it!
I'm delighted with my pergola from Casa Maria which enhances my outdoor space with its sleek design and sturdy construction.
Great communication from initial enquiry to delivery and installation within 8 days of ordering. Special thanks to installers Neil and Charlie for their efficiency and friendliness.
Casa Maria Pergola
The actual product was well packaged, very well made and easy to install. Unfortunately I wasn’t impressed with the delivery. The driver reversed onto my drive without permission, nearly hit the guttering and scuffed the tyres on my block paving. However, the end result of the pergola was excellent now that it’s built. I would certainly recommend a Casa Maria Pergola. Great quality, well built and value for money.
Fast Delivery and installation
Fast Delivery and installation. Excellent Quality 3x3m Pergola. Very pleased with the product, service and installation. Neil the installer was excellent, worked tidily, safely and went the extra mile to make sure we were happy. Would definitely recommend.
Pergola didn't arrive on time
I paid for my pergola including installation. When I ordered it on 20 July 2026 it stated 1 left in stock. I am still waiting for the company to contact me, it's now 8 September 2026 despite sending 2 emails requesting what's going on with absolutely no response. I have tried to contact them using their online chat service but nobody bothers to answer and you just get an ai response. Really unimpressed by the company at this point. Where is my pergola?????? Under UK law a company can only keep your money for 30 days otherwise they must refund. So perhaps leaving this review here will tempt this company to contact me and explain what's going on.
Edit.. I have now cancelled my order as it's getting to close to winter. I will however say casa Maria have now made contact with me and did offer me a discount due to not being able to for fill my order on time. They are issuing a full refund at this time. As they have been very upfront with me after I complained I will be looking at reordering a pergola from them in spring next year as I feel the delay was out of their control and they have tried their best to resolve the situation.

Réponse de Casa Maria
Brilliant from start to finish
Brilliant from start to finish. Clear communication regarding order and delivery. The two guys who delivered were polite, courteous and couldn’t do enough for us.
The product (garden furniture rattan set) is really good quality and was easy to put together. Takes a little while to build, but there were lots of pieces of furniture in the set!!!
In addition, our complementary rain cover (great value!!!) had a tear in it. A new one was sent out within hours of raising a query. Fantastic customer service 👏
Great Quality Furniture
The furniture we wanted was originally out of stock, however they kept us in the loop when it arrived back which was roughly a month. As soon as it was back in stock the delivery company contacted us with a delivery date which was around a week and then delivered on the date and time given. The furniture was easy to put together, I did this on my own. It is lovely quality, the seat cushions are a little hard but guessing they will get softer as time goes on.
Very good product
Fourth screen fitted . Good choice for the extra one . Excellent fitter :
Our installer said it was a dream to…
Our installer said it was a dream to install compared to other pergolas he has erected!
Well pleased with quality and sturdiness of the product !
I would not deal with the his company…
I would not deal with this company if you want good service. We ordered a corner sofa and fire pit table and it was delivered faulty. We complained immediately and asked them to collect it and refund our payment. Three weeks later it was still not collected. It was collected eventually and the owner of the company said we would receive a refund within 5 days, 14 days later and 3 emails to ask when we will receive our refund we have had no response or no refund. I wouldn’t touch this company with a barge pole, and we did order ther premium furniture not cheap products.

Réponse de Casa Maria
Highly recommended
We contacted the company for more information before placing an order and received a speedy response. From placing the order to receiving the pergola took just 7 days. We were kept informed of receipt of the order and dispatch information and then the delivery company contacted us with a date for delivery. The pergola was delivered when they said and we were able to track the driver who kept us updated with expected delivery time. We assembled the pergola ourselves with no problem. The pergola is brilliant- superb quality and looks stunning. Tha lighting system just adds another dimension. Having looked at other companies we are pleased we ordered from Casa Maria and would recommend them.
Great Customer Service
Purchased a fantastic dining table from Casa Maria. The table was packaged really well and arrived within a few days.
Customer service before & after was excellent.
Amazing quality
Amazing quality
Fantastic value
And the delivery was extremely quick
💯 recommend
Well made and well crafted
Well made and well crafted , superb delivery and packaging, thanks
Beautiful garden furniture
Beautiful garden furniture. One piece found to have a slight defect and this was sorted quickly with a new piece sent out. Good communication. Read the small print for deliveries though!!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.