Casa Maria Avis 

2 228
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great Products, our pergola arrived significantly quicker than we anticipated. Delivery staff, who had driven a long way, were sooo lovely. We needed some help with the installation, reached out to cu... Voir plus

Noté 5 sur 5 étoiles

It's been 4 months since I purchased a 3x4 pergola, lean-to, full 4m glass sliding doors, and 1 solid aluminium side. It was a bit of a sceptical purchase since you can't actually see the product, but... Voir plus

Noté 4 sur 5 étoiles

We received our delivery on Wednesday the 30th of September,and at the moment still in the boxes. We will be in touch when it has been its been installed. Have given 4stars as communication could h... Voir plus

Noté 4 sur 5 étoiles

Very happy with our pergola from Casa Maria. Great quality product and the delivery and installation team were quick, professional and left everything clean and tidy. Communication confirming the inst... Voir plus

À propos de l'entreprise

  1. Magasin de meubles

Écrit par l'entreprise

CASA MARIA is a UK-based home and outdoor living brand specialising in premium furniture, luxury aluminium pergolas and stylish living spaces designed to transform the way people enjoy their homes. Founded as a family-run business, our goal has always been simple: to offer beautifully designed products that combine style, comfort, quality and honest value. We believe creating a beautiful home should feel aspirational, but still achievable. That is why we work hard to offer premium-looking indoor and outdoor furniture at fair, accessible prices, without unnecessary luxury-brand mark-ups. Over the years, CASA MARIA has grown from a small online furniture retailer into one of the UK’s fast-growing home and outdoor living brands, helping thousands of customers create elegant spaces to relax, dine and entertain with family and friends. Today, our carefully curated collections include aluminium pergolas, garden furniture, dining tables, bedroom furniture, sofas and outdoor accessories. Our pergola ranges have become especially popular across the UK thanks to their modern architectural designs, integrated features and strong build quality. Every collection is selected with a focus on contemporary design, practicality, durability and value for money. Whether customers are upgrading a garden, creating an outdoor entertaining space or refreshing their home, our aim is to make stylish living more accessible. As we continue to grow, we remain committed to the personal service and customer-first approach that helped build the company from the beginning. From pre-sales advice through to delivery and aftercare, our team works hard to provide a smooth and supportive customer experience. Our brand direction, “Your Home, Redefined.”, reflects our vision for the future — helping customers transform everyday spaces into beautiful places to live, relax and entertain. Thank you for supporting CASA MARIA.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 84 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,6

Tous les avis

(2 228)

461 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

We have not received it yet

We have not received it yet

27 août 2026
Logo de Casa Maria

Réponse de Casa Maria

Hi Mrs Nazar,

We’re sorry for the delay.

Please note that our installation service is quoted with a lead time of up to three weeks. The installation team will be in touch within this period to arrange a suitable date and complete the installation within the advertised timeframe.

Thank you for your patience and understanding.

All the best,

Customer Service
Casa Maria Support

Noté 5 sur 5 étoiles

The 4x3 pergola

The 4x3 pergola was delivered on time , very well packaged , straightforward to put up , the side blinds were a bit awkward to do , but got there in the end , very pleased

21 août 2026
Noté 5 sur 5 étoiles

Don't hesitate, just get it!

I'm delighted with my pergola from Casa Maria which enhances my outdoor space with its sleek design and sturdy construction.
Great communication from initial enquiry to delivery and installation within 8 days of ordering. Special thanks to installers Neil and Charlie for their efficiency and friendliness.

25 août 2026
Noté 4 sur 5 étoiles

Casa Maria Pergola

The actual product was well packaged, very well made and easy to install. Unfortunately I wasn’t impressed with the delivery. The driver reversed onto my drive without permission, nearly hit the guttering and scuffed the tyres on my block paving. However, the end result of the pergola was excellent now that it’s built. I would certainly recommend a Casa Maria Pergola. Great quality, well built and value for money.

25 août 2026
Noté 5 sur 5 étoiles

Fast Delivery and installation

Fast Delivery and installation. Excellent Quality 3x3m Pergola. Very pleased with the product, service and installation. Neil the installer was excellent, worked tidily, safely and went the extra mile to make sure we were happy. Would definitely recommend.

10 septembre 2026
Avis spontané
Noté 3 sur 5 étoiles

Pergola didn't arrive on time

I paid for my pergola including installation. When I ordered it on 20 July 2026 it stated 1 left in stock. I am still waiting for the company to contact me, it's now 8 September 2026 despite sending 2 emails requesting what's going on with absolutely no response. I have tried to contact them using their online chat service but nobody bothers to answer and you just get an ai response. Really unimpressed by the company at this point. Where is my pergola?????? Under UK law a company can only keep your money for 30 days otherwise they must refund. So perhaps leaving this review here will tempt this company to contact me and explain what's going on.
Edit.. I have now cancelled my order as it's getting to close to winter. I will however say casa Maria have now made contact with me and did offer me a discount due to not being able to for fill my order on time. They are issuing a full refund at this time. As they have been very upfront with me after I complained I will be looking at reordering a pergola from them in spring next year as I feel the delay was out of their control and they have tried their best to resolve the situation.

8 septembre 2026
Avis spontané
Logo de Casa Maria

Réponse de Casa Maria

Hi Rachel,

Thank you for your patience.

As requested, we have now issued a full refund for your order. The refund has been returned to your original payment method, although please allow a few working days for this to appear depending on your payment provider.

We’re sorry for the inconvenience and frustration caused by the delay, and we appreciate your understanding.

All the best,

Customer Service
Casa Maria Support

Noté 5 sur 5 étoiles

Brilliant from start to finish

Brilliant from start to finish. Clear communication regarding order and delivery. The two guys who delivered were polite, courteous and couldn’t do enough for us.

The product (garden furniture rattan set) is really good quality and was easy to put together. Takes a little while to build, but there were lots of pieces of furniture in the set!!!

In addition, our complementary rain cover (great value!!!) had a tear in it. A new one was sent out within hours of raising a query. Fantastic customer service 👏

9 août 2026
Noté 5 sur 5 étoiles

Great Quality Furniture

The furniture we wanted was originally out of stock, however they kept us in the loop when it arrived back which was roughly a month. As soon as it was back in stock the delivery company contacted us with a delivery date which was around a week and then delivered on the date and time given. The furniture was easy to put together, I did this on my own. It is lovely quality, the seat cushions are a little hard but guessing they will get softer as time goes on.

17 août 2026
Noté 1 sur 5 étoiles

I would not deal with the his company…

I would not deal with this company if you want good service. We ordered a corner sofa and fire pit table and it was delivered faulty. We complained immediately and asked them to collect it and refund our payment. Three weeks later it was still not collected. It was collected eventually and the owner of the company said we would receive a refund within 5 days, 14 days later and 3 emails to ask when we will receive our refund we have had no response or no refund. I wouldn’t touch this company with a barge pole, and we did order ther premium furniture not cheap products.

30 juillet 2026
Logo de Casa Maria

Réponse de Casa Maria

Hi Julie,

We’re very sorry for the issues and delays you experienced with your order, particularly following the collection.

We can confirm that a full refund has now been issued back to the original card used for payment. Depending on your bank, please allow several working days for the funds to appear on your account.


All the best,

Customer Service
Casa Maria Support

Noté 5 sur 5 étoiles

Highly recommended

We contacted the company for more information before placing an order and received a speedy response. From placing the order to receiving the pergola took just 7 days. We were kept informed of receipt of the order and dispatch information and then the delivery company contacted us with a date for delivery. The pergola was delivered when they said and we were able to track the driver who kept us updated with expected delivery time. We assembled the pergola ourselves with no problem. The pergola is brilliant- superb quality and looks stunning. Tha lighting system just adds another dimension. Having looked at other companies we are pleased we ordered from Casa Maria and would recommend them.

21 août 2026
Noté 5 sur 5 étoiles

Great Customer Service

Purchased a fantastic dining table from Casa Maria. The table was packaged really well and arrived within a few days.
Customer service before & after was excellent.

20 août 2026
Noté 5 sur 5 étoiles

Beautiful garden furniture

Beautiful garden furniture. One piece found to have a slight defect and this was sorted quickly with a new piece sent out. Good communication. Read the small print for deliveries though!!

17 août 2026

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