Caxtons Property Consultants Avis 

Claire Singleton is a total star. Her work at Caxtons has been professional, efficient, courteous, pro-active and an example of what a good property manager should be. Cant recommend her highly enough

Claire Singleton took over as the property manager for our estate fairly recently. Previously, we have had a very poor service from previous managers at Caxtons. Not to dwell on those, Claire is frankly excellent has shown what should have been done to manage the estate and issues previously. She is professional and courteous and in a recent AGM, very calm when an angry and rude resident challenged her. She deals with issues promptly and she is approachable and readily available. Feel grateful that she was assigned to our estate and have full confidence in her.

Caxtons were the managing agent,appointed by the freeholder of my property, for 4+ years and I can honestly say that I have never dealt with a worse company in my life. They never knew what was happening with the account money wise, to begin with they used to send me invoices with no annual budget in place, when there was budget the amount demanded did not correspond to the budget, when I asked them for end of year statement of accounts/actual spend it usually took them more than 12 months to produce, if at all, however I have been charged for accounting fees each year. When I asked for receipts/ further substantiation there was always discrepancy between what they claimed the actual spend was and the amount of invoices provided (more often they didn't even provide any substantiation). At the beginning they used to say that I owe them money, even though I have paid them and it took months for them to figure out and acknowledge my account was up-to date. Each year they tried to set up inflated budgets significantly higher that the actual spend across the last few financial years with no justification or logic. When there was a surplus on the account we never saw a penny, the list goes on and on and things did not get better it was a consistent 4 years struggle. Every time I received a letter from them I was anxious to open it as I knew it would be another mess that will take me months and hundreds of emails to resolve. I was so relieved when the freehold was sold this year and the freeholder appointed a new managing agent, but unfortunately I heard from Caxtons again today, they send me a first arrears reminder for service charge and ground rent for periods post the termination of their contract as a managing agent, not to mention that they never send a demand in the first place for this to have been escalated to their credit control department. I honestly believe I have a PTSD as a results of my interactions with them over the last 4 years and hundreds of email and empty promises from them. The only positive thing I can say is that when there was an emergency in the building for example a potential leak they responded quickly to investigate but the work they did in the property was minimal and barely covering the minimum legal standards. The building didn't even have emergency exit signs until a year or two post their appointment, I would have had an easier and significantly cheaper life if I managed the property myself (it was only 4 flats) so as much as I want to have been able to leave a slightly more positive review, my experience was terrible and if I can save someone else from going through what I went through then I am happy to have spend the time writing this review.

Needed some quick advice relating to a boundary issue and spoke to a very helpful and well informed person who was able to provide very reassuring advice. Fortunately for me we were able to resolve the issue without needing any further work but the input was greatly appreciated.

I recently concluded a 5-year tenancy with Debbie from Caxtons, and I am pleased to share my positive experience. From the outset, the team was professional, approachable, and committed to providing a good service. Throughout my tenancy, any maintenance issues were addressed promptly and efficiently. Communication was always clear and timely, whether through email or phone calls. The moving-in process was smooth and well-organized, and the same can be said for the move-out procedure. They provided clear guidelines and support, which made the entire experience stress-free. Overall, my 5-year experience with Debbie was highly positive. I would recommend them to anyone seeking a reliable and tenant-focused letting agent.

I initially met with Natalie Peck some 5 months ago. I was immediately struck by her friendly can do, will do, attitude and approach to everything. She left me in no doubt that she was committed to do the best for Windsor Court.
Together we conducted a full inspection of the properties.She meticulously checked every imaginable, albeit essential, aspect of the buildings and the site. Testing and recording findings and keeping a photographic record of everything.
I have rarely been more impressed.
I have had a number of dealings with Natalie since and on each occasion I have had my initial thoughts on her approachability, positivity, knowledge and professionalism completely and totally reinforced. I fully believe that mine and my fellow oroperty owners interests are being closely and professionally monitored by Natalie.

Natalie is our property manager for our apartment in Ashford. We're very lucky to have Natalie onboard, as Natalie cares passionately about her role and is incredibly organised, which means Natalie completes tasks efficiently. With every interaction that we've had with Natalie, she listens to the issue raised, acts quickly, and you don't have to ask twice to get the job down! A breath of fresh air! And on top of everything, Natalie has a warm personality, and always goes the extra mile! A true asset to Caxtons! Keep up the good work Natalie! And thank you so much for everything. We really appreciate everything that you've done for us. Gary.

I cannot compliment Natalie Peck more on her management of our blocks. She is so hardworking and always goes above and beyond and is just the nicest person to deal with. She treats my bank account as if it were her own and is ‘like a dog with a bone!’ chasing arrears and achieving all that needs to be done to manage my blocks efficiently. We have a brilliant working relationship and I genuinely feel she is on my side and is looking out for her freeholders.
So pleased she came to Caxtons to sort all this out for me.

Our agent Michael Lewis has been nothing short of exceptional in his work. He has a wealth of knowledge and way of managing people that makes him trustworthy, knowledgeable and most importantly he gets the job done!

Like to say a big thank you to Sandra Strange very efficient & responded to my urgent issue
Thank you Sandra
Chris

Contacted accounts concerning invoice charges ,Ann-Marie was very helpful and efficient in dealing with this by confirming what i had to do with standing order mandate,this has now been confirmed and set up with my bank.

I am writing to commend the outstanding communication and service I a have received from Natalie Peck. Natalie is a superb asset to Caxtons and I am looking forward to working with her in the future

Over the years, Tony Martin has responded to my concerns promptly. Tony is a professional and very approachable Property Manager.

Sandra explained the situation clearly, without reciting 'jargon' and was patient and efficient. Thank you

I deal with Charlotte through our company. She is excellent as soon as I request monthly information, within 5 minutes receive it.
She is very professional and very helpful.

Tony Martin has managed our block for some years now and has always provided a first class service. He is always quick to respond to any issues we may have with the property in a highly professional mannner.

Georgia, Is very professional and always understands our needs. She is also very prompt in retuning answers to questions and has an excellent team of contractors to call upon.

Would highly recommend Caxtons and especially their commercial agency and business space department, Mark & James have a great handle on the Kent Market.

We have been working with Caxtons Property Consultants for the past year, we have a great relationship with Charlotte. I have always found the team professional ,personable and always helpful.
Would highly recommend them .

More than Happy with Caxtons. Tony Martin is extremely helpful should I have a query it is sorted instantly. Thank you