Caxtons Property Consultants Avis 

I would like to thank Debbie and her staff at the Gillingham office for the excellent service and attention we have had over the years. We have had to sell our rented property recently and so our association has ended at the moment, but we would recommend their services to anyone looking to rent and requiring an agent.

Best moving experience i've had in Canterbury, really helpful.

I own a flat in a block they manage. They have always been swift to respond and have dealt with any issues I've had promptly and professionally.

Kat has been a joy to deal with and very understanding in trying to resolve an ongoing situation.

Kenan and Kat have been very helpful,

I have had a few queries recently as a lot of questions from potential buyer. They have always come back quickly and have answered all questions.

I recently had some queries with my Service Charges and spoke to Kat, she was able to answer all my questions in a helpful professional manner. On the same phone call she was also able to answer some unrelated issues regarding my leasehold

I am a Director of a management company and I found Emma Tew extremely helpful and knowledgeable when dealing with matters on our accounts. She put forward a suggestion to introduce a payment system for our lessees to cover their rising gas bills and that proved extremely helpful in managing our cash flow situation.

We have lived in our development in woolwich for a number of years now, and only recently (in the past 6 months or so) have we had consistent, good and fast service . A thank you to Fidel for being reliable whenever we need him, awesome customer service!!!! Glad to know someone can be there when we need it.

We have been tenants of Caxtons for the last 4 years, renting a commercial property with them. We have always received an excellent and professional service especially from Charlotte Laherty and her team. Whenever we needed help or advice we got it and they helped us tremendously during the pandemic. I would have no hesitation in recommending them.

Been dealing with Kenan the last few months and I can honestly say that the service provided is remarkable,

Always transparent with his information, very professional with his suggestions and very polite.

He should be higher up in his career as he has all the credentials of a great leader.

Thank you Kenan

Above and beyond service.

We have recently had an issue with mice and our property manager, Kenan Necchi has been dealing with this.

The way Mr Necchi has handled this situation is remarkable and gives me a lot of confidence in him as our Property Manager.

To add to this, he provided me his personal phone number to ensure that I am dealt with over the bank holiday and he wishes to keep me informed, Amazing.

I am extremely happy with Kenan Necchi.

The development I live in has many issues, which many residents moan about. Unfortunately Caxtons have inherited problems from the previous management company, so I think they do struggle sometimes. It must be very demoralising to have a constant stream of complaints for things that are not an instant fix or that cost more money that is in the budget. My personal experience is that despite this, Kenan is always quick to respond, is friendly and he has been eager to work with me to find a solution to a tricky problem I am having.

I was in Thailand and coming to the end of a three month stay when I received an email from Caxtons about an unpaid bill. I was obviously in Thailand when it was posted to my home in Kent.
I telephoned them and spoke to Kay who was very understanding, friendly and helpful.
I was also sent an email from their Manager, John Sinclair, thanking me for getting in touch and promising to send all invoices to me electronically in the future, to make sure this doesn't happen again. I was very happy with the way this issue was resolved.

Our property had a lot of issues stretching back across 2 years, our property manager Kenan has not only resolved all of those issues but kept me and my fellow neighbours in the loop the whole way through and also visited us regularly to ensure the works are done to his approval! I could not be happier with how Kenan has handled the many problems and how professional his attitude is, my trust has been fully restored, thank you Kenan!

Extremely good service, and friendly staff.
(Hollie especially).
Would definitely recommend.

Thank you to Keenan Necchi for his amazing service!! Fast, responsive and a real honest professional attitude!
Could not thank him enough!

Excellent customer service when dealing with my query. Throughout the process everyone was personable and helpful.

An estate agent that is in breach of the equality act. Discriminatory to the vulnerable, derogatory in tone and try complaining about something that needs putting right and you’ll soon receive your section 21 notice. I was even threatened with it, when following up a request when nothing was done. Companies like Caxtons Residential, Canterbury give good agents and landlords a bad name. Totally disgusted they are allowed to continue to trade.

Following up to my other review. When we left Caxtons, it took an incredibly long time to pass over our accounts to the point we were charged for late accounting when filing our company accounts due to Caxtons ineptitude. We also found that they were charging us £300 more than they said they were actually paying our gardeners - basically keeping the extra for themselves and clearly not paying the gardeners on time or at all as the review below states. One of a multitude of issues with this company. All the terrible reviews this company gets are deserved unfortunately. So pleased we’ve changed to an honest management company.