Caxtons Property Consultants Avis 

I am a landscape and grounds maintenance contractor hired directly by the management committee of a property on Caxtons' books. Caxtons repeatedly fail to pay even regular monthly invoices. It takes weeks and weeks of emails and phone calls to get bills paid. They "loose" invoices regularly. Its not even their money! They are just paying me on behalf of the tenants who's money they already have in the bank! Ridiculous. Firm clearly warrant their 100% dissatisfied customer reviews.

Horrendous experiences with this company. They are very efficient at collecting money but I have no idea what I am paying for? Broken down walls, what I believe are electrics left bare to the elements, pot holes in the pavements, water gushing down on my path and steps which they claim they cannot see despite the fact it is visible from an overflow pipe. I have gone to their block management team and their Directors and nothing appears to change. I cannot describe the 'quality' of work or levels of rudeness and aggression form their tradespeople. They blocked access to my own home and I ended up having to ring the police. They painted the glass as well as the window frames and brickwork, appeared to do no prep whatsoever. Please do not go near this company. Please don't believe the message they posted after this review. They were made aware of the issue prior to my posting on here and had no problem ignoring me. If only it were possible to leave zero stars which would be a more accurate reflection of Caxtons.

Caxtons Gravesend Management are licensed thieves
Absolutely awful and totally useless. They've ruined the property they are supposed to manage! They thieves extra money by charging for things they do not do! Similar to us Landlords they have duplicated and charged leaseholders double for nothing. They are extortionate. Their customer service doesn't exist. Accounting records is an absolutely a mess, customer approach hostile.
We were trapped in signed agreement but luckily cut this once for all.

Worst, worst company and staff at Canterbury. Terrible service, very rude. Shame even for the director Charlotte who based her job on lies and arrogance. Totally unprofessional. Avoid!

Caxtons overcharge on everything they do, they do not "manage". Any work they do get done is almost triple what it should be. I recently received a letter from their solicitors for non payment of maintenance charge, this was because I hadn't been receiving their invoices by post. So instead of contacting me via another means such as email or phone, they send all my details (including my emails address which they clearly had) to the solicitors which cost me an extra £500. When i challenged them all they said was they sent the invoice by post and i should have received them. These guys are cowboys, do not use.

Shocking bad company and staff at canterbury. Terrible service. From the beginning to the end of the tenancy. There was a catalogue of lies and arrogance. Do not rent with this lot, totally unprofessional. tenants beware - you'll be seeking legal advice and be out of pocket and thoroughly upset by their untruthfulnes.

I have had dealings with Caxtons on several occasions, concerning issues in my appointment and the whole block. I, personally have found the level of service provided by this company far from satisfactory.
I find the company very slow to respond to any request for support and the service provided by the agent almost non existent.

I raised the overall condition of the block and its need for repair/attention last December and still to this day it hasn't been touched.
Poor show.

Terrible Service

We are trying to change management agent from Caxtons to an alternative agent due to the number of complaints from residents in relation to the poor service received.

Gave notice in July and we are now 23rd October without accounts or relevant information being handed over so making it impossible to manage the property.

Have had a major Roof leak that Caxtons charged for but was not appropriate and now having to go through the process of finding a new contractor to resolve the position but again until we get the handover completed we are unable to progress leaving one flat currently uninhabited.