Charles Clinkard Avis 

Very good service, shame I cannot say the same about Royal Mail, it took a lot longer to receive my order as Royal mail sent it to 2 different places before it was delivered to me

Quick delivery, accurate description of shoes.

Lovely helpful assistant, Lovely quality boots 😊

I ordered what I expected would be a quality pair of shoes and paid for special delivery because they were needed fairly quickly. Four days later they arrived. The problem was that whilst the box said the right size what was in the box was the wrong size. Whilst the customer service person apologized he felt it was a genuine mistake. I'm afraid I do not agree. I put it down to incompetence and lack of attention to detail on the part of whoever picked the shoes in the warehouse.
The only solution to this problem was to return for a full refund because there was no stock of the right size in the warehouse and there would have been an inordinate delay in checking the stock in the shops, if stock was found for it then to be returned to the warehouse for onward shipping.
So the experience I have as the customer is not very good at all. I am put out and out of pocket because I have to repack the shoes, print a label off and take the parcel to the post office. Then wait however long for the refund to be processed, and I have no doubt that I will have to chase the repayment.
It is little wonder the UK retail market is collapsing.

Excellent service , 3rd pair of these boots. So comfortable

Congratulations again to Charles Clinkard for having a great rage of shoes in half sizes. Service both in store and on line is great though the website could do with a little attention - or was it me being dim?

Went with my girl friend into the York branch and was served by Serena, she was super polite and helpful and even managed to upsell some cleaning products.

All good had no problems placing order & delivery.

I ordered the shoes on line and they arrived promptly. I found I needed a smaller size, so went to the Leeds Charles Clinkard shop. I was told by the shop assistant, because I had bought them on line I would have to send them back for a refund and buy new ones. She said she could "put it on a gift card" so I didn't need to go through the return processes.I am still not sure how this worked. I found this odd as it says on line shoes can be exchanged at any Charles Clinkard shop.

Today we were served by Amber in the Newbury store. We find it tricky to get shoes for both children as they have very narrow feet and are very fussy! Amber was amazing. Patient, knowledgable and kind. Couldn’t have asked for better service and will definitely be returning!

I bought a pair of Charles Clinkard’s own make loafers in mid December 24. I had worn them about half a dozen times when I saw that the leather had completely gone from both shoes at the toe end. I took them back and was told it was due to the way I walked. I have had hundreds of pairs of shoes over the years and never had a problem. The shoes are not fit for purpose i.e. walking in them! CC have been most unsympathetic and unhelpful. I would not recommend them.

Prompt service, quality shoes.

Fantastic experience in the Chichester branch. It was the end of the day, I’d just got back from a fruitless shopping experience in Brighton where I was told by one shoe retailer that he didn’t want customers who wanted shoes to be comfortable. Just wow! Anyway, despite it being late in the day Danni was extremely patient, knowledgable and helpful. I bought two pairs of Loakes for a great price, so I’m very happy.

I had to return a pair of boots/shoes which was dealt with brilliantly. I then bought another pair and the staff, especially Danni, were very helpful and friendly.

The boots were just what I was looking for. Easy to order, delivered on time. Comfortable and stylish.

Great Service!!

I had called in the Chichester store and I spoke to this Women called Muscaa, she was so polite and helpful. She guided me through the website and helped me with so many options, providing me with all details of the shoes, be it the name or the code.

I, who was looking for one particular pair, was so satisfied with the options she provided me with. The reason I took her name after the end of the call was to give her a mention here for being a great help.

Thank you Chichester for all the effort.

Helped by lovely lady in Newbury store to find a pair of shoes to deal with the unexpected adverse weather conditions

CC Chichester always have a great selection of shoes.
Their deliver to your home service is excellent.
Prices are reasonably competitive throughout the year.

My husband went to buy some shoes at the Stratford upon Avon store. He was served by Olivia who could not have been more helpful. She was friendly, polite and gave him all the time he needed despite the store being extremely busy. Thank you so much Olivia.