Charles Clinkard Avis 

I've contacted them twice using their contact form. Three weeks since my first query, a week since my last, no response from them.

Instead of a pair of boots I received 2 left boots !

I shopped at Charles Clinkard, Stratford upon Avon. My husband finds it hard to buy bedroom slippers in size 6.There were none in stock but the very helpful assistant ordered a pair in the style I liked, and it arrived very quickly. Also it was great that there was no charge for delivery or return if needed. They fit beautifully. I have always had very good service in Stratford and Keswick.

Excellent service from your staff in Keswick .My size was unavailable in my chose shoe , but she arranged a home delivery to arrive after my return from holiday .She was so helpful , and the shoes are stylish and comfortable .Many thanks

I ordered a pair of Hotter walking boots and
all sizes were available. I ordered my size and received confirmation. A few days later they sent me a generic email to say the boots were out of stock and would be refunding my payment of around £90! I wasn't happy but decided to try again with another style of Hotter boots. Again I ordered and paid £99. 24 hours later I received the same generic email advising they too were out of stock! There is no excuse for having products on their site that aren't available. Would never order from them again. I did ring and spoke to a lad who seemed half asleep and couldn't give any reason for the boots still being on their website nor whether even Hotter had any!

First time ordering from this company. The website is decent, has a good selection and is easy to navigate. The downside is the shipping time. Considering how expensive the shoes are, they should be offering 48hr tracked delivery as standard. Right now, I have no idea if my package will arrive in time. Shipping times really need to be improved.

Well I have difficult feet and jeevan serve me with great patience I tried lots of pairs she made me feel comfortable about it ☺️ many thanks 😊

You did what you said you would do.
Not your fault that my bank was impacted by the AWS glitch.

Reliable service. Easy ordering, prompt delivery.

Lovely shop very helpful staff. The boot I wanted was not stocked at that shop but they ordered it for me and had it sent to my home.

It is truly so easy to place an order with this firm. The delivery was excellent.
I was delighted with the whole experience.

On Charles Clinkard I found a very good price, the international shipment was fast and the item arrived in 5 days. Great service!

Great service from the staff at Darlington. The staff were fantastic from unpacking our order to advising which shoe was the right size. They really deserve 5 stars for their customer relations. Will definitely shop there again.

Ordered a pair of Joseph Seibel sandals and received a mismatched pair with one clearly having been worn already. The name on the sole inside was barely legible and the colour was dulled. Got an apology from customer services who sent us free return label to print off at home. Had to the reorder a replacement pair, which had one sandal with looped stitching which looked likely to unravel. Phoned customer service again and they apologised and assured me they check shoes before sending out. Very poor quality control.

Lovely boots and good help to order by phone

The staff were very friendly and helpful.... couldn't help enough. Very efficient shop at Keswick.

Ordering was easy, and my item arrived within a reasonable time. The company kept in touch. I was very pleased with my bag. It was inexpensive and a good match for a jacket I have.
Altogether delighted.

Excellent customer service as always. Carolyn and other staff were so helpful, patient and friendly. Did not feel rushed and good suggestions made on finding the right shoes for my husband. Thank you.

I went to the Milton Keynes branch as a last hope in finding the right foot wear for my wide feet. Sheila the sales person was very helpful and patient in helping the to find the shoes that I was looking for. I left having purchased two pairs of shoes and a matching shoulder bag. I highly recommend Charles Clinkard for their wide choice of shoes and handbags and the excellent service.

I purchased a small Roka bag as a present. I knew exactly what it was like as I already had one for myself. The price was cheapest I could find and the bag is great quality.