Comprehensive info, quick and easy to access. I wanted to check my mortgage borrowing and - instead of rummaging through paperwork files and electronic files on my computer, I remembered Checkmyfile!... Voir plus
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Lisez les avis des autres
I'm really pleased to have discovered Checkmyfile. The site is extremely clear, comprehensive and easy to navigate My situation has meant that I have had to ask lots of questions - you get to ta... Voir plus
L'entreprise a répondu
Excellent tool which allows you to look at your credit report in minutes, extract a pdf file that you can use at your leisure. Very easy to use and all relevant and up to date information included. I... Voir plus
L'entreprise a répondu
Checkmyfile, is a great way to stay ahead of the game, also the staff are friendly and very helpful compared to competitors like credit karma that just give you wrong information and seem to sabotage... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de crédit
- Service de finances alternatives
- Agence d'évaluation du crédit
- Site de comparaison de prix
Écrit par l'entreprise
The most detailed credit report you can get.
Coordonnées de contact
20-21 Lemon Street, TR1 2LS, Truro, Royaume-Uni
- help@checkmyfile.com
- www.checkmyfile.com
4,6
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very quick and easy
17 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Manpreet,
Thank you so much for leaving us a great review and 5 stars!
We’re really glad to hear you found our service very quick and easy to use.
If you ever need any help or have questions about your credit report, just reach out to us or check out the great resources in our online Help Centre.
Many thanks,
Amy
Checkmyfile
Great service
The website is easy and clear and very user friendly. The customer service team are quick to help with communication being clear friendly and helpful.
17 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Abigail,
Thank you so much for your lovely feedback about our website and service.
We’re really pleased to hear you’ve found everything clear and user-friendly. It's also great to know that our Customer Care team was able to assist you quickly and provide clear, friendly, and helpful support.
We know how much each interaction with us can shape your experience as a customer, and we want to make sure we're getting things right!
Your feedback means a lot to us, and we're grateful to you for sharing your experience.
Kind Regards,
Amy
Checkmyfile
Highly recommended
Easy to use and download your information. Highly recommend!
17 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Caroline,
Thank you so much for your kind words and for recommending us!
It's great to hear you found it easy to use Checkmyfile and download your report from us. We're delighted you were happy with our service and thank you for taking the time to share your feedback.
We appreciate your support and thank you for choosing Checkmyfile!
Best wishes,
Amy
Checkmyfile
No renewal reminders, no payment notifications, and months of charges for a service I wasn’t using
Really disappointed with how Checkmyfile handles subscriptions following its free trial.
I signed up for the trial and subsequently discovered that I had been charged £14.99 every month for several months. During that entire period, I received no reminder that the free trial was about to convert to a paid subscription, no monthly billing notifications and no payment receipts alerting me that another £14.99 had been taken.
I also essentially haven’t used the service since signing up, which Checkmyfile should be able to verify from my account activity. Had I received even one clear billing notification, I would have realised immediately and cancelled.
When I raised this, their response was that the subscription was explained in the original welcome email and, remarkably, that they “don’t send notifications for individual payments because we’re confident that our subscribers are aware of the services that they have signed up to.”
I find that response particularly concerning. Opening a welcome email when registering for a free trial is not the same thing as consciously deciding, month after month, to continue paying for a service you aren’t using.
The Government is introducing new UK subscription rules specifically designed to provide greater protection around these practices, including reminder requirements relating to free or discounted trials. While those particular rules are not yet in force, the fact that legislation has been introduced to address this issue says a great deal about why transparent subscription reminders matter.
For a service that moves from a short free trial into an automatically recurring £14.99 monthly payment, I think sending customers a simple reminder before charging to or at the very least notifying them when payments are subsequently taken, is a basic standard of transparency.
I’ve asked Checkmyfile to refund the months in which I was charged despite not using the service and have asked for the matter to be escalated.
I’ll update this review to reflect how they ultimately choose to resolve it.
17 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Kristina,
Thank you for taking the time to share your experience. We're sorry to hear that your subscription remained active longer than you intended and that you're disappointed with our communications around subscription payments.
We do try to make it as clear as possible throughout the registration process that Checkmyfile is a paid subscription with a free trial for new customers. In addition to including this in our Welcome email, we mention it on the registration page, when card details are provided and in our Terms of Use.
We also include our full company name and contact information on all payments debited to us, to make it easy to keep track of our subscription. You can cancel a Checkmyfile subscription online, over the phone or via email at any time, including during our free trial.
That said, we appreciate that, in this instance, your subscription was active longer than you wanted, and you've provided feedback on what actions you feel could have made this easier to spot. This is really helpful, as we're constantly learning and improving how we do things to provide a better service for our customers.
Thanks for letting us know you've already contacted our Customer Care team about this. We'll also reach out to you via Trustpilot to gather a few details so our team can fully understand the circumstances of your query. We'd really like the opportunity to resolve this for you.
Many thanks,
Amy
Checkmyfile
Réponse de Checkmyfile
Hi Joanna,
Thank you so much for your great feedback and for recommending our service!
We're delighted to hear that you found our service excellent and would recommend us. We really appreciate your support.
If there’s anything you need help with or if you have any questions, don't hesitate to get in touch!
Best wishes,
Amy
Checkmyfile
Efficient and free for 7 days
15 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Antoine,
Thank you so much for your positive feedback about our service and free 7-day trial!
Thanks for mentioning how efficient Checkmyfile is to use. We're the only credit reporting service that returns your data from all three of the UK's credit agencies, giving you the fullest possible overview of your credit history.
If you want to learn more about your credit health, feel free to check out the great resources in our Help Centre or reach out to us directly. We'd be happy to hear from you!
All the best,
Amy
Checkmyfile
no transparency in subscription reminders
My issue isn't that Checkmyfile hides the £14.99 monthly price - it doesn't. My issue is what happens at the end of the very short seven-day trial.
I wasn't sent a reminder shortly before the trial expired to say that £14.99 was about to be taken. I only dealt with the subscription once I noticed the payment.
What makes this particularly frustrating is that the Government is now introducing new subscription rules specifically designed to address this sort of situation. These will require businesses to send reminders before free or discounted trials end, helping to prevent people unintentionally rolling into paid subscriptions. The rules aren't in force yet, but to me it says quite a lot that this exact practice has been identified as something requiring greater consumer protection.
For something that automatically moves from free to paid after just seven days, I think a simple reminder beforehand would have been the fair and transparent thing to do.
I also find it disappointing from an FCA-regulated company, where I would have expected a particularly high standard of transparency and customer communication.
I've asked for the £14.99 to be refunded and for the matter to be treated as a formal complaint if they refuse. I'll update this review to reflect how they ultimately deal with it.
15 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Jacob,
Thank you for taking the time to share your experience and feedback. We're sorry to hear that your subscription payment was debited unexpectedly and that you've needed to contact us to resolve this.
We do our best to ensure new customers are aware of exactly when their free trial is due to end, to prevent situations like this from occurring.
In addition to mentioning the 7-day trial throughout the registration process, such as on the registration page and when card details are entered, we also include the date your free trial is due to end in our Welcome email.
We also allow customers to cancel their subscription at any time during the free trial period, and doing so does not prevent them from using their remaining trial days. We do this to ensure that customers only intending to use their free trial can cancel right away without worrying about subscription renewal.
We want to make sure that everyone signing up to Checkmyfile knows exactly what to expect, and we're sorry this wasn't the case in this instance. We appreciate you reaching out to our team to resolve this, as well as your feedback on steps we can take to make our subscription easier to manage.
It looks like a member of our team has already responded to your correspondence. I hope this has fully resolved your query, but if you have any further questions or concerns, don't hesitate to reply to us. We're here to help.
Many thanks,
Amy
Checkmyfile
Easy, accessible & would recommend!
I was recommended Checkmyfile through a mortgage advisor. It was easy to sign up and took a couple of minutes to enter the information needed, I was then presented with my credit score, tips and advice to improve, and lots of other things related to my credit file.
The website was easy to navigate, it was bright and colourful which I personally found appealing, and the option to download your credit report was great. My report took around 5 minutes to generate and there were a lot of pages to go through! But everything was organised and explained clearly and it was very accessible.
I would recommend Checkmyfile, and if you aren’t 100% sure, there’s a free 7 day trial so you can try it out before committing to regular monthly payments.
10 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Emma,
Thank you for taking the time to share such a glowing review! We're delighted to hear that you found the sign-up process quick and easy, and that the credit report, insights, and improvement tips were helpful.
It's great to know you enjoyed the website's colourful design and found your report clear and accessible.
We really appreciate your recommendation and are pleased that the free trial helped you explore everything Checkmyfile has to offer.
I hope you continue to have this great experience with us!
Many thanks,
Amy
Checkmyfile
Réponse de Checkmyfile
Hi,
Thank you so much for your positive feedback about how easy our report is to understand, and for leaving us 5 stars. We’re really glad you found it helpful!
Feel free to check out the great resources in our online Help Centre if you're interested in learning more about your credit health and how to improve it. If you have any questions or need help with your report, just let us know - we're here to help!
Kind Regards,
Amy
Checkmyfile
Very quick and easy process
Very quick and easy process, and provided a full report within 5 mins
14 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Martin,
Thanks so much for the amazing feedback!
We're delighted that you found the process so quick and straightforward, and that your report was available within minutes. This is exactly the kind of convenience and efficiency we strive to provide to our customers.
Thank you for supporting us by leaving this review. It's greatly appreciated!
Many thanks,
Amy
Checkmyfile
Really helpful to have as you can see…
Really helpful to have as you can see all credit history when applying for a mortgage etc, also I had to ring customer services for help and they were really polite and helpful
11 août 2026
Avis spontané
Réponse de Checkmyfile
Hi,
Thank you so much for sharing your experience with us, and thanks especially for giving a shout-out to our Customer Care team!
We know how much each interaction with our team can impact your experience as a Checkmyfile customer, so it's wonderful to hear that we've left such a positive impression on you.
We’re really pleased to hear that you found it helpful to see all your credit history in one place and that our Customer Care team has been able to support you.
If you ever need any help or have questions in the future, just reach out to us. We’re always here to help!
Kind Regards,
Amy
Checkmyfile
Invaluable tool when applying for a mortgage
Invaluable tool when applying for a mortgage. I was able to check my file and keep an eye on things during the purchase of my house. Worth activating once a twice a year to ensure no nasty surprises.
13 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Steven,
Thank you so much for sharing your experience and for your kind words about Checkmyfile!
We’re really glad to hear you found our service helpful during your mortgage process and that it gave you peace of mind while buying your house.
It's great to hear that you check in with us from time to time to keep an eye out for unexpected surprises. It's absolutely something we recommend, and exactly the reason we make it so easy to cancel and reactivate your account with us.
If you ever need any help or have questions about your credit report in the future, just reach out to us. We'll be happy to hear from you!
There are also plenty of great guides and resources in our Help Centre.
Best wishes,
Amy
Checkmyfile
Great Accessibility Tool for Credit, UI could be improved
Customer service is absolutely incredible. Having one point of contact to reach out to CRAs on your behalf is not only easier, but also as a point of accessibility for those of us who may otherwise struggle otherwise to track many separate email chains.
I’m currently preparing to apply for a mortgage and ensuring all my credit reporting is accurate.
Something I would feed back to the check my file team is that the UI is annoying. The ‘combination view’ and switching between CRA’s under each lender is not user friendly. It’s not impossible, it’s just not user friendly. You fixed something that wasn’t broken from when I had check my file last year. I had some screenshots of older version of UI and it’s makes so much more sense from a user perspective.
All in all great - just annoying UI at some points but absolutely shouldn’t put anyone off.
Worth the ££ if you’re cleaning up your credit file and/or prepping for mortgage.
13 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Naomi
Thank you so much for sharing your feedback and for your kind words about our customer service and accessibility.
We’re really glad to hear that having one point of contact for all credit agencies has made things easier for you, especially as you prepare for your mortgage application!
We appreciate your honest thoughts about the user interface and how the changes have affected your experience. Your feedback is really valuable to us, and we’re always looking for ways to improve.
If there's a specific change you think would make our report easier to navigate, or something in particular about the old format that worked better for you, please do reach out to us with the details.
Thanks again for your feedback and for being part of Checkmyfile.
Kind Regards,
Amy
Checkmyfile
Excellent service and very speedy…
Excellent service and very speedy report, I would recommend Checkmyfile to anyone needing a credit score 👍👍
7 août 2026
Avis spontané
Réponse de Checkmyfile
Hi David,
Thank you so much for your kind words and for recommending Checkmyfile!
We're delighted to hear that you found our service excellent and received your report so quickly.
It's great to know that you'd recommend Checkmyfile to others looking to understand their credit information.
We really appreciate your support and thank you for choosing us! 👍😊
All the best,
Amy
Checkmyfile
Réponse de Checkmyfile
Hi Karolina,
Thanks so much for giving us 10/10, and providing some reassurance for others!
We know that newcomers to the world of credit reports might be sceptical about signing up for our service, so feedback like this is really valuable to us, and may help others get started on their own credit journey.
We’re really glad to hear you found our service helpful and got the results you were looking for.
If you ever need any support or advice in the future, don't hesitate to reach out to us. We're here to help!
Kind Regards,
Amy
Checkmyfile
Checkmyfile was recommend by one of my…
Checkmyfile was recommend by one of my friend, I needed it for a tenancy application. Quick, insightful and efficient service! 10 out 10, highly recommended!!!
12 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Zsanett,
Thank you for taking the time to leave such a wonderful review!
We're pleased to hear that a friend's recommendation led you to us, and that we were able to quickly provide the information you needed for your tenancy application.
We really appreciate your recommendation and support. If you ever need any help or have questions in the future, just reach out to us!
Many thanks,
Amy
Checkmyfile
Great easy to use really happy with the…
Great easy to use really happy with the service
11 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Jason,
Thank you so much for your kind words and for sharing your experience with us. We’re really glad to hear you’re happy with the service and find it easy to use!
Customer satisfaction is our top priority, so your feedback means a great deal to us.
If you ever have any questions or need support, just reach out. We'll be happy to hear from you!
Kind Regards,
Amy
Checkmyfile
This report is Proper Wicked all your…
This report is Proper Wicked all your information in an easy digestible way 2 understand wot u are being told & how they have a huge amount of your history is impressive so u know wot u are looking at & can understand it & get a credit score at the same time. So Cool
11 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Callum,
Thanks so much for this awesome review!
We're thrilled to hear that you found your report easy to understand and packed with useful information.
We work hard to present your credit data in a clear and straightforward way, so it's great to know that you found it easy to follow while getting a complete picture of your credit history.
We're also pleased that you found value in seeing your credit score alongside your report. Thanks again for your kind words and for choosing Checkmyfile!
All the best,
Amy
Checkmyfile
Honest review
I’ll be honest, my experience with check my file has been outstanding, they have acted quickly, precisely and got what needed to be done done,
Without any problems or issues,
I would recommend them anytime no problem.
Lewis
11 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Lewis,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re really pleased to hear that you’ve found our service outstanding and that everything went smoothly.
Providing a quick, accurate and hassle-free service is exactly what we strive for, so it's great to know we've been able to deliver that for you
If you ever need any help in the future, just let us know – we’re always here to support you!
Many thanks,
Amy
Checkmyfile
Excellent prompt service for a big…
Excellent prompt service for a big problem which was resolved so I am very happy with the level of service
11 août 2026
Avis spontané
Réponse de Checkmyfile
Hi Tima,
Thank you so much for your kind words and for taking the time to share your experience as a Checkmyfile customer.
We’re really pleased to hear that your issue was resolved quickly and that you’re happy with the service you received.
We know how worrying it can be to see something on your report that doesn't look right, so our team will always do its best to support you throughout the process of correcting any errors - and it's great to hear we've followed through on that!
If you ever need any help in the future, don't hesitate to reach back out to us. We'll be happy to hear from you!
Many thanks,
Amy
Checkmyfile
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