Checkmyfile got back to mI was very angry and upset with my bank but I spoke an American gentleman who was very understanding and helpful. He was able to sort my request and made me feel a lot better.... Voir plus
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Lisez les avis des autres
Comprehensive info, quick and easy to access. I wanted to check my mortgage borrowing and - instead of rummaging through paperwork files and electronic files on my computer, I remembered Checkmyfile!... Voir plus
L'entreprise a répondu
I'm really pleased to have discovered Checkmyfile. The site is extremely clear, comprehensive and easy to navigate My situation has meant that I have had to ask lots of questions - you get to ta... Voir plus
L'entreprise a répondu
Excellent tool which allows you to look at your credit report in minutes, extract a pdf file that you can use at your leisure. Very easy to use and all relevant and up to date information included. I... Voir plus
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À propos de l'entreprise
- Agence de crédit
- Service de finances alternatives
- Agence d'évaluation du crédit
- Site de comparaison de prix
Écrit par l'entreprise
The most detailed credit report you can get.
Coordonnées de contact
20-21 Lemon Street, TR1 2LS, Truro, Royaume-Uni
- help@checkmyfile.com
- www.checkmyfile.com
4,6
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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I've had a great experience with…
I've had a great experience with Checkmyfile. The credit report is displayed in a clear and easy-to-understand format, making it simple to find the information you need.
The customer support team is excellent. They are very professional, easy to contact, and always respond to emails promptly.
I had several issues with my credit report, and the team was incredibly helpful in resolving them. Thanks to their support, my credit score has improved significantly, and my credit report now looks much better.
I highly recommend Checkmyfile to anyone who wants to better understand and improve their credit report. I'm so glad I found them!
21 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Amal,
Thank you so much for your lovely feedback and for sharing your experience with us!
We’re really glad to hear that you found your credit report clear and easy to use, and that our Customer Care team could help you resolve the issues you'd spotted with your credit report.
As a smaller company in the credit reporting space, recommendations like this mean a lot to us, so thanks so much for taking the time to share.
If you ever need any more support or have any questions, don't hesitate to get back in touch - we're here to help!
Kind regards,
Amy
Checkmyfile
I originally signed up for Checkmyfile…
I originally signed up for Checkmyfile during my mortgage application and ended up paying for the service for several months longer than I actually needed. I eventually cancelled my subscription.
A few months later, I received an email saying there had been a change to my credit score. Out of curiosity, I logged in to check what had changed. What I didn't realise was that simply logging in appeared to reactivate my subscription.
I found the user experience extremely misleading. There was no clear warning that logging in would restart my paid membership. I only realised after £15 had already been taken from my account.
I feel this is a very tricky and confusing way to handle subscriptions, as customers can end up resubscribing without knowingly giving informed consent. I don't think this is a fair user experience, especially when a refund is then refused.
Edit: You state that card details must be confirmed before a subscription can be reactivated. That is simply not what happened at all. I was never asked to re-enter or confirm my card details. My existing payment method was charged automatically.
If I had been clearly asked to confirm my payment details and explicitly agree to restart my subscription, I obviously would not be making this complaint.
You also mention that you could not locate any refund request. That is hardly surprising. There was no obvious option within the account to dispute the charge or request a refund. Instead, the messaging I saw made it very clear that refunds were not available. Now, after the fact, I am being told to email Customer Care instead.
I will, of course, contact them as you've suggested, but I remain concerned that the reactivation flow is misleading and can result in customers being charged without realising they have restarted a paid subscription.
20 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Lavin,
Thank you for taking the time to provide your feedback. I'm really sorry that your experience with the reactivation process left you feeling frustrated, particularly where the process was not as clear to you as we would have intended.
We always aim to make the reactivation journey as clear and straightforward as possible, so your feedback is genuinely appreciated and will be shared with our Product Team as part of our ongoing review of the customer experience.
As you had previously held a subscription with Checkmyfile, logging in to your existing account identified you as a returning customer. During the reactivation process, information is provided to explain that payment will be taken immediately and that the subscription will then continue on a monthly basis. To proceed with the reactivation, card details must be confirmed before the subscription can be restarted.
We’ve been unable to locate any correspondence from you regarding a refund using the details currently available to us. However, our Customer Care Team would be happy to look into this for you. Please feel free to contact them at help@checkmyfile.com, and they will be happy to assist further.
We look forward to hearing from you.
Lauren
Checkmyfile
I have been with CMF for several years…
I have been with CMF for several years and appreciate the invaluable service they provide. Always very quick to resolve or answer any queries I may have. Excellent tool for toolbox to enable you to keep an eye on your finances.
18 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Geoff,
Thank you so much for your lovely feedback and for your loyalty over the years
We're delighted to hear that you've found our service helpful and that our team has always been able to resolve your queries quickly.
It's great to know that you consider us to be a part of your financial 'toolbox'. At Checkmyfile, we're here to support you every step of the way through your financial journey, from major applications to keeping an eye on your finances day-to-day.
If you ever have any questions or need support in the future, just let us know—we’re always here to help.
Best wishes,
Amy
Checkmyfile
Réponse de Checkmyfile
Hi Ritaogana,
Thank you so much for your kind words about our service – we really appreciate it!
At Checkmyfile, we work hard to make sure you get a clear and detailed overview of your credit information, and we’re glad to hear you found the service prompt and helpful.
If you ever need any advice or support, just reach out to us – we’re always here to help.
Kind Regards,
Amy
Checkmyfile
Pay forever or cant use it!
I was directed to Check my File for a Car Finance enquiry and has to pay for it monthly which I did for 2 months. I then tried to cancel it as I did not need it anymore and am a struggling single mum but they refused to cancel it. I then called my bank and they said they can cancel the direct debit which they did. Now i am trying to buy a house and Check my File have told me my account is not usable ever again. What scammers. So if you dont pay forever then you cannot use them. This should be illegal!
14 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Simone,
We're sorry to hear that you were disappointed with your experience. Providing a positive service to our customers is extremely important to us.
We always aim to be transparent about our subscription terms, and we understand that an ongoing subscription isn’t the right fit for everyone, so we allow our customers to have complete control of their subscription. Cancellations can be made at any time with no restrictions or minimum terms.
We are sorry if there was any misunderstanding regarding your subscription or account status. We always encourage customers to contact our Customer Care team if they have any concerns, as we are committed to helping in any way we can.
I can see that a member of our Customer Care team has reached out to you to resolve this issue. We look forward to hearing from you.
Best wishes,
Amy
Checkmyfile
Kept taking action monthly fee despite…
Kept taking action monthly fee despite cancelling over 5 times from a debit card provided originally not good and no refund!
1 mars 2026
Avis spontané
Réponse de Checkmyfile
Hi Neil,
We’re sorry to hear about your experience and understand how frustrating this must have been.
Our subscriptions are set to renew automatically to help ensure uninterrupted access to the service. That said, we appreciate that an ongoing subscription may not always be for everyone.
When a cancellation is completed, we always issue a cancellation code. As stated in our Terms of Use, we encourage customers to get in touch if one has not been received, so we can investigate this for you.
We'd genuinely like the opportunity to look into this for you and understand what happened. To help us locate your subscription and review your account, we've requested some additional information via Trustpilot. We can then take a look and assist with any account management questions you may have.
We look forward to hearing from you.
Lauren
Checkmyfile
Thanks too Checkmyfile team…
I cannot thank the Checkmyfile team enough for their outstanding support.
I had a dispute regarding incorrect information on my credit report, and from the very beginning the team was professional, helpful, and reassuring. They kept me informed throughout the entire process and worked hard with Equifax and Virgin Media Mobile Finance to investigate my case.
Thanks to their efforts, the incorrect information is now being removed from my credit report. This result means a great deal to me and has given me real peace of mind.
I would especially like to thank Lauren H for her kindness, professionalism, and excellent communication. She made what could have been a stressful experience much easier and was always supportive and respectful.
If you're looking for a company that genuinely cares about its customers and goes the extra mile to help, I highly recommend Checkmyfile. Their service has been exceptional, and I will continue to use them with confidence.
Thank you once again to Lauren H and the entire Checkmyfile team. You have made a real difference, and I truly appreciate everything you have done for me.
10 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Eduards,
Thank you so much for your lovely words, for taking the time to share your experience, and especially for giving a shout-out to Lauren!
We know how stressful it can be when incorrect information appears on your credit report, so it's crucial to us that our Customer Care team provides clear guidance and reassurance.
We aim to offer sound advice and keep you in the loop throughout the process of getting any errors on your report straightened out.
It's wonderful to know that you've gained some peace of mind from knowing your dispute has been resolved, and we're so pleased to hear that the support our team provided has left such a great impression on you.
Recommendations like this really do mean the world to us, so thanks so much for taking the time to leave us such a great review.
We hope your issue is fully resolved, but if you need our assistance again, don't hesitate to reach back out to us - we'll be happy to hear from you!
All the best,
Amy
Checkmyfile
They make it very difficult to cancel
They make it very difficult to cancel. When you put a prompt in the help section everything but cancelling your account comes up.
9 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Philip,
Thank you for taking the time to share your experience.
I'm sorry to hear that you've had difficulty cancelling your subscription with us. We try our best to ensure our customers find their accounts easy to manage, so this is something we want to get right.
You can cancel your subscription at any time in the Account section, and we have a guide detailing how to manage your subscription in our Help Centre.
Our team can also cancel for you over the phone or by email if you prefer. We include our contact details at the bottom of each page on our website and aim to respond to all account queries within one working day.
That said, we're always looking for ways to improve our service. Feedback like this helps us pinpoint areas of the service that aren't working as smoothly as they could or where a different choice of wording could clarify things.
Thanks again for sharing this feedback.
Amy
Checkmyfile
Excellent service communicated…
Excellent service communicated throughout! Ideal to keep track of you finances highly recommend
9 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Jason,
Thank you so much for your fantastic feedback and recommendation!
We’re really pleased to hear you found our service helpful for keeping track of your finances. By returning your data from all three of the UK's credit agencies, we ensure nothing is missed from your report, giving you the most detailed overview of your data.
If you'd like to learn more, feel free to reach out to our team or check out the great guides and articles in our online Help Centre.
Many thanks,
Amy
Checkmyfile
Check it out you won’t regret it
Used this company to check my credit score as British Gas had put me down as missed payments but Checkmyfile
Gave me all the answers all in one place so easy to use thank you
7 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Michael,
Thank you so much for your kind words and for sharing your experience with Checkmyfile. We're really pleased to hear that you found our service easy to use and that it helped you get the answers you needed to support you with a dispute.
Whether you're just starting out on your credit journey or you've been working on it for a while, our Customer Care team is available via phone or email to provide support at every step.
All the best!
Lauren
Checkmyfile
Issues cancelling monthly subscription despite requests
Would avoid using this website as I’ve been repeatedly charged a monthly subscription despite contacting the team directly to request it is cancelled.
9 juin 2026
Avis spontané
Réponse de Checkmyfile
Hi Sarah,
We're sorry to hear about your experience and understand how concerning unexpected charges can be.
After reviewing your recent contact with us, we can see that a member of our team has already been in touch regarding this matter. The payment you're referring to appears to be linked to another individual rather than your subscription.
Please take a look at our recent email, which contains further details to help resolve this as quickly as possible.
If you have any further questions or need any additional assistance, please don't hesitate to get back in touch - we're always happy to help.
Lauren
Checkmyfile
Réponse de Checkmyfile
Hi Sujata,
Thank you so much for your lovely review! We're really glad to hear you found it clear and user-friendly.
By combining data from Experian, Equifax and TransUnion, we help you understand your credit standing and identify ways to grow your score.
Wherever you are in your credit journey, our team is here to guide you at every stage.
Best wishes,
Lauren
Checkmyfile
Good site,Easy access,Easy to…
Good site,Easy access,Easy to understand.Detail record.
1 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Jam,
Thanks so much for your feedback about how easy it is to use our site and how detailed the records are. We’re really pleased to hear you’ve found everything clear and accessible.
We'd love to welcome you back whenever you'd like to check in on your credit journey.
Best wishes,
Lauren
Checkmyfile
The genuine experience I got from…
The genuine experience I got from checkmyfile made it more clear using this service. It was good and quick. Everything I needed was ready on point.
1 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Shazna,
Thank you so much for sharing your positive experience with Checkmyfile. We’re really glad to hear that you found the service clear, quick, and helpful, and that everything you needed was ready for you.
As the only service that brings together your credit information from all three UK credit agencies in one place, we’re here to make understanding your credit health as easy as possible.
If you ever need any support or have questions in the future, our Customer Care team are on hand via phone or email.
All the best,
Lauren
Checkmyfile
Used the service as part of my mortgage…
Used the service as part of my mortgage application but continued to subscribe for a while as I found the features so helpful. Have consistently kept my credit score high since using advice and tips for this service. The customer service is excellent and it is simple to pause or cancel your subscription whenever you like without feeling pressured. Trustworthy company providing an excellent service.
5 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Deborah,
Thank you so much for sharing your positive experience with us. We really appreciate your recommendation.
We're delighted to hear that our features were helpful during your mortgage application and that our advice has supported you in maintaining a strong credit score. It's also great to hear that you found it easy to manage your subscription and had a positive experience with our Customer Care team.
Understanding your credit health is key, and we're thrilled that your Checkmyfile report—with up to six years of data from all three major credit reference agencies—has provided valuable support along the way.
Whether you're planning your next big financial step or simply checking in on your credit profile, we're always here to help.
All the best,
Lauren
Checkmyfile
Easy to use and detailed
While you have to pay, I would recommend to. Get rid of the free ones and the other paid ones. This pulls all of it into one place. It clear and easy to use etc and really detailed (81 pages) hehe def recommend
3 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Kylie,
Thank you so much for sharing your feedback with Checkmyfile!
We combine your credit information from Experian, Equifax and TransUnion into one comprehensive report, so it's great to hear it provided a positive experience.
We're proud to support customers on their credit health journey with a reliable service, and your recommendation means a lot to us. We'd love to welcome you back in the future!
All the best,
Lauren
Checkmyfile
Réponse de Checkmyfile
Hi Dumitru,
Thank you so much for your kind words and for sharing your feedback. We’re really pleased to hear you found Checkmyfile easy to use and that you’re happy with the service.
If you ever need any help or have any questions in the future, just let us know-we’re always here to help.
Best wishes,
Lauren
Checkmyfile
Cancellation policy i like the most. it was easy and quick.
User experience, Service and cancellation.
2 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi,
Thank you so much for your lovely feedback! We’re really pleased to hear you found our cancellation process quick and easy, and that you had a positive experience with our service.
If you ever need to check in on your credit health, your Checkmyfile account is ready to reactivate whenever you need.
All the best,
Lauren
Checkmyfile
Réponse de Checkmyfile
Hi,
Thank you for leaving us a review!
It's great to hear that you found your report to be clear and well-presented. Because Checkmyfile returns your credit report data from all three UK credit agencies, there's a lot of information on your report with us.
This makes it all the more important to ensure your credit report is displayed in a way that's well organised and easy to navigate - so it's great to hear we've hit the mark!
If you have any questions or need support from our team, don't hesitate to reach out to us! You'll also find plenty of informative guides and articles in our online Help Centre.
Thanks again,
Amy
Checkmyfile
Great service everything you need here…
Great service everything you need here and excellent staff on hand to support and offer great services
3 juillet 2026
Avis spontané
Réponse de Checkmyfile
Hi Danny,
Thank you so much for your kind words about our service and Customer Care team. We’re really pleased to hear you’ve had such a positive experience with Checkmyfile!
We're the only credit reporting service that shows you your data from all three of the UK's credit reference agencies - Experian, Equifax and TransUnion - in one place, so we're really proud of the level of detail you can see on your Checkmyfile report.
I hope you continue to have a great experience as a Checkmyfile customer!
Many thanks,
Amy
Checkmyfile
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