Climote Avis 86

I thought I had a problem with my climote but it turned out it was my boiler, I rang and they were so helpful and talked me through everything, I'm not very technical and they were very patient and kind, excellent service, would highly recommend,
Dee

Have had only good experiences with Climote over the years - particularly this week when I called customer services with a thermostat issue. The gentleman I dealt with was friendly, professional, courteous, and we had a laugh when we realised the issue was down to me putting batteries in the wrong way around! Great company to deal with, would recommend.

The staff were polite,friendly they dealt with my issues professionally ,promptly and courteously.They returned my call quickly as advised,and solved my problem.

Quick, friendly, efficient service and solution

Quick response from the company with clear instructions
which resolved our problem.

I was surprised to received an email reply to my email request on a Sunday. Sarah gave me clear instructions. However I could not locate the water thermostat and on Monday morning received a phone call from Martin to explain what I had to do. He stayed on the line while I removed the bedroom thermostat and guided me through the process. All good in the end. Excellent service from a very nice team. Thank you Martin and Sarah.

Had an issue with the Climote Hub and App not working and the lads in Climote could not do enough for me, special mention to Aidan and Martin for all the assistance. Excellent customer service 👏👏👏

Had a number of issues with my Climote & after a shorts few emails with Sarah from climote I got a call from Martin at climote & he resolved the climote problems over the phone .
Hassle free problem solving experience.

The ability of Martin who answered my call to listen. I lacked key basic information re my Climote appliance as, originally, when it was installed, the additional annual cost was not explained at all . Martin was able to hear the gap in my knowledge & walk me through the steps that needed clarification with genuine understanding. My Climote is now back in action for which I am grateful.

Martin is a key asset …. EXEMPLER! However, when your phone lines are busy, you do not offer a call back … instead you demand an email incl device no which is not always safe or secure. Everyone appreciates lines can be busy, but customers should be offered a call back.

The kindness and eagerness to help , shown by their representative Siobhán
was a breath of fresh air.
The problem with my Climote heating was solved extremely promptly . It’s a great system with excellent after sales service .

Really helpful support, resolved all my problems very quickly. Very quick response.
Also the Climote itself is very good.

The customer service agent was extremely helpful on the phone and got everything sorted for me.

"I was struggling with my Climote Unit installed approximately fifteen years ago. I reached out to Climote Support who responded quickly, was incredibly professional, and went above and beyond to resolve my problem. It’s rare to receive such top-notch service. Highly recommend!"

I Have used climate for several years now and found it getting better by every year! I live in Galway and I switched on me hot water whilst I was on holiday in Cork last year. This year I switched on my central heating ( for my partner ) whilst I was on holiday in Lanzarote!! Honestly, use the company/app and you'll never look back

Very prompt helpful reply, impressed by the efficiency.

Overall I have found the climote team to be helpful efficient and friendly. They respond quickly to any queries I have had and have been able to deal with them quickly and with ease. They explain everything so I can understand what is expected and what I need to do. In particular recently I have dealt with Siobhan who was very friendly and made me feel at ease, she put me in touch with Martin on the technical team who was a great help and resolved my issue. Both of them encouraged me to get back in contact if I needed any further assistance.

Sarah responded very quick to my email and gave me very precise clear instructions on how to restart my climote device

I had problem on Climote control box with some sticky substance on dial and had to shut off control switch for power and restart the device. It was successful but the dial did not seem to function