I incorrectly added a wirefree thermostat to system. An assistance phone number was on installation guide and when I rang I got answered quickly by Martin who could not have been more helpful and quic... Voir plus
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Martin is a key asset …. EXEMPLER! However, when your phone lines are busy, you do not offer a call back … instead you demand an email incl device no which is not always safe or secure. Everyone appr... Voir plus
Excellent service from Siobhan, we needed a replacement box and she got sorted and dispatched immediately - everything was back up and running just over a day later. Many thanks!
The ability of Martin who answered my call to listen. I lacked key basic information re my Climote appliance as, originally, when it was installed, the additional annual cost was not explained at all... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Climote – Smart, Reliable, and Energy-Efficient Heating Control Climote makes home heating simple, smart, and efficient. With an easy-to-use app, you can remotely control your heating from anywhere, ensuring comfort while saving on energy bills. Customers love its reliability, long-term support (up to 14 years), and the hassle-free installation process. Our dedicated customer support team is always ready to assist, and we continuously improve our software to keep your system running smoothly. Join thousands of satisfied users who trust Climote for smarter heating control. ⭐⭐⭐⭐⭐ Upgrade today or share your 5-star experience!
Coordonnées de contact
Buttercrane Lane,, A91R654, Dundalk , Irlande
- +353429395020
- Support@climote.com
- www.climote.ie
4,6
Excellent
91 avis
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Best advice from Climote
When both my heating and hot water stopped, I was convinced it was my Climote failing. I rang the support team, ready for a battle. They accessed my device remotely and confirmed it was functioning perfectly. Martin suggested it could be an airlock in the system or a sticking motorised valve—problems I hadn’t even considered. I passed their guidance to my plumber, who quickly found and fixed the valve. I’ll always contact Climote first now—their diagnostics are spot on!
11 décembre 2024
Update needed to keep it using!!!
I am using it for about 9 years as an offer from one of gass providers.
Simple and easy to use but very limited and needed to pay extra for thermostats...
Only 3 actions per 24h clock available( 3 time settings) so very poor but it was free so OK.
Subscription expired so I had to pay for renewal- that's ok, no problem at all.
Paid for 5 years as I will be using it anyway as its so easy to do it bybmy phone ...
Few months after renewing the Subscription everything crashed so I was using it from them main panel control as I didn't have time to contact Climote ( 2x jobs to get the family going...)
Suddenly even the main panel crashed so I couldn't control it at all !!!
After few tries I managed to talk with support.
They told me that my device is to old and I need a new one for 200e plus DIY guy to fit it.
So
I asked what's wrong with it as its only a simple tool with sim card that can turn on or off by my phone...
NO Support sir...
Funny as it's working every now and then amd then it don't... so a bit suspicious...
Sorry but even my 9 year old daughter watch has Support to control a sim card, same as simple NOKIA 3310 about 20 years ago ...
It looks like they just want you to buy a new unit se they can make money and that's fine but all what you need to pay is few hundreds euros for such a simple tool. Better to go back to simple round clock control or just search online for other tool half price that will last another 10 years
16 janvier 2025
Avis spontané
Réponse de Climote
Hi,
This is Sarah from climote support. Thank you for taking the time to share your experience. We completely understand your frustration, and I appreciate the opportunity to clarify a few points.
Firstly, we’re delighted to hear that you’ve been using Climote for nine years and have found it simple and easy to use. It’s always been our goal to provide a hassle-free heating control solution, and we appreciate your long-term support.
Regarding Your Device
Your unit has had nearly a decade of use, and while we design Climote products to last as long as possible, electronic components do eventually reach their lifespan. Unlike many smart devices, we continue to support older models for as long as possible, with some customers still using their Climote units after 14 years.
However, once a unit becomes unresponsive—even at the main panel—it often means that critical components have aged beyond repair. At that point, a replacement is the most practical solution. We don’t take this recommendation lightly, which is why we always try resetting and troubleshooting first.
Why a New Unit Costs.
We know if an old units is glitching or faulty a customer has to make a decision to invest in a a new device, and we work hard to keep our pricing competitive while making sure we select quality components that will hopefully last another decade. Climote is not just a simple SIM-based switch—it’s a fully integrated system designed for reliable remote heating control, with ongoing software cloud and APP developments that support, security updates, and compatibility with mobile networks and the ongoing upgrades of smart phones that evolve over time.
That being said, we never force customers into upgrading. Many continue using their Climote for years without issue. When a replacement is needed, we ensure the transition is as simple as possible with a quick self-install option. We have gone to enormous effort to make sure if a customer does need or decide to upgrade that the transition over to a new climote HUB is seemless taking all the necessarily steps to insure all setting, programs, remote stat pairing, APP control etc etc is automatically transferred over to the new device where I stand control via APP requires no new passwords or set up etc. This is the commitment we want to make to customers to be with them for the next 10 years.
Next Steps
We’d love to help find the best solution for you. If you’d like, we can explore any remaining troubleshooting steps before making a final decision. Let us know how you’d like to proceed, and we’ll be happy to assist.
We truly value our long-term customers, and I hope we can turn your experience around.
Regards Sarah
Thank you to Sarah for resolving my…
Thank you to Sarah for resolving my issue very promptly, that too over the weekend,
Thanks again for all your help!!!
1 février 2025
Avis spontané
Réponse de Climote
Dear Anuriti,
Thank you for your kind words! We're delighted to hear that Sarah was able to resolve your issue promptly, especially over the weekend. Providing quick and reliable support is a top priority for us, and it’s great to know we made a difference for you.
If you ever need further assistance, we’re always happy to help. Thanks again for your support!
Best regards,
The Climote Team
Super quick response and at the weekend…
Super quick response and at the weekend too. Wasn’t expecting to hear back until Monday. Really comprehensive assistance and suggestions as to what the issues may have been causing our heating problem.
25 janvier 2025
Avis spontané
Réponse de Climote
Hi Amanda,
Thank you for your wonderful review! We're so glad we could assist you quickly and over the weekend when you needed it most. Providing comprehensive support and troubleshooting is something we take pride in, and it’s great to hear that you found our assistance helpful.
If you ever need anything else, we’re always here to help. Thanks again for your support!
Best regards,
The Climote Team
Great product, highly recommend!
We've had Climote for 10ish years. It's a simple, affordable solution. The basic functions are completely user friendly and straight forward. In fairness, we probably aren't using the system to it's full potential! We're actually out of town for the Bank holiday right now and I forgot to turn off the heating, I just went into the app and flipped it to holiday mode, so it'll turn off now and be nice and toasty when we get home on Sunday! Great product, highly recommend.
30 janvier 2025
Avis spontané
Réponse de Climote
Hi Jessica,
Thank you for your fantastic review! We're delighted to hear that Climote has been a simple, reliable, and affordable solution for you over the past 10 years. It’s great to know that Holiday Mode came in handy while you were away—exactly what Climote is designed for!
If you ever want to explore more features to get even more from your system, we’re always happy to help. Enjoy the rest of your trip, and thanks again for the high recommendation!
Best regards,
The Climote Team
Customer service ✅
Customer service ✅
Response to query (quick and easy) ✅
Love product and use every day ✅
Very happy customer since 2013 ✅
22 janvier 2025
Avis spontané
Réponse de Climote
Hi Ciara,
Thank you for your fantastic review! ✅ We're thrilled to hear that you've been a happy Climote customer since 2013 and that you love using the product every day. Providing quick and easy support is what we strive for, and it's great to know we’ve met your expectations!
We truly appreciate your loyalty and support. If you ever need anything, we’re always here to help!
Best regards,
The Climote Team
Top Class immediate response during…
Top Class immediate response during recent power cut that affected my heating system.
27 janvier 2025
Avis spontané
Réponse de Climote
Dear Deirdre,
Thank you for your kind words! We're so pleased that our team could provide a top-class, immediate response when you needed support during the power cut. Ensuring your heating system runs smoothly is our priority, and we’re always here to help.
Thanks again for your support!
Best regards,
The Climote Team
Great customer care
Have used Climote for the past 10 years and even though my warranty was 8 years out of date, I still received excellent customer care and in partIcular, I would mention Sarah. She was quick to respond and very helpful.
27 janvier 2025
Avis spontané
Réponse de Climote
Hi Mary,
Thank you for your kind words and for being a loyal Climote customer for 10 years! We're delighted to hear that Sarah provided you with quick and helpful support, even after your warranty had expired.
At Climote, we believe in going the extra mile for our customers, and it's great to know you had such a positive experience. If you ever need anything, we’re always happy to help!
Best regards,
The Climote Team
Long time user & satisfied customer
I have been a climote user for 10 years + I find the product very user friendly and an absolute must for a busy family. On the rare occasions that I've needed to contact customer service the response has always been speedy and very satisfactory. I highly recommend the climote product and service.
20 janvier 2025
Avis spontané
Réponse de Climote
Hi Valerie,
Thank you for your 10+ years of loyalty to Climote! We're delighted to hear that you find it user-friendly and essential for a busy family—that’s exactly what we designed it for.
It’s also great to know that whenever you needed support, our team responded quickly and satisfactorily. We truly appreciate your high recommendation and look forward to continuing to support you!
Best regards,
The Climote Team
Climote customer support
We had run into an issue with log in/access to our Climote device. The customer service and speed of response was excellent. I am posting my response to the agent I dealt with; “Firstly can I say a huge thank you. Following your emails, my husband and I have now completely sorted both our app and device issues within minutes. Secondly, can I congratulate you and Climote on your excellent level of customer service. I genuinely didn’t appreciate such a speedy response but I am extremely grateful for the same, especially given the weather due over the next few days. Lastly, to receive support out of hours demonstrates your commitment to your customers.”
23 janvier 2025
Avis spontané
Réponse de Climote
Thank you for your fantastic review! We're so pleased to hear that our customer service and quick response made a real difference for you and your husband. Ensuring you can access your Climote seamlessly—especially with colder weather ahead—is exactly why we're here.
Your kind words about our out-of-hours support and commitment to customers mean a lot to us. If you ever need assistance again, we’re always happy to help!
Best regards,
The Climote Team
Highly Recommended
Always quick to respond to queries. A very professional level of service.
We would recommend climote.ie to anyone looking for an efficient and easy way to control central heating.
28 janvier 2025
Avis spontané
Réponse de Climote
Hi John,
Thank you for your high recommendation! We're delighted to hear that you've found our service quick, professional, and efficient.
Providing an easy and reliable way to control home heating is what we strive for, and it's great to know we've met your expectations. If you ever need anything, we’re always happy to help!
Best regards,
The Climote Team
Climote- Great Service and Support
I recently had an issue connecting to my Climote unit from the my Mobile phone app , meaning that I was not able to turn on my Heating from outside my home. I contacted Climote Support ( Sarah) and the issue was resolved same day.
I found the support was top class , response was fast and very clear . The issue was related to my email and not Climote or the mobile App. I would be lost without the Climote , as so handy to have this if I'm away. I can still control the heating and return to an nice warm house.
Again great support from Climote team and it really is a great product that has always worked for me.
John from Dublin
27 janvier 2025
Avis spontané
Réponse de Climote
Hi John,
Thank you for your 5-star review and for sharing your experience! We're delighted to hear that Sarah provided you with top-class support and was able to resolve your issue the same day.
It’s great to know that Climote continues to be an essential part of your home, allowing you to control your heating remotely and always return to a warm house. We truly appreciate your recommendation and your continued trust in Climote!
If you ever need anything, we’re always happy to help.
Best regards,
The Climote Team
Customer Service
I asked a question on a sunday not expecting to receive a reply and Sarah who couldnt be more helpful, replied and sorted my issue within an hour. Fantastic.
26 janvier 2025
Avis spontané
Réponse de Climote
Hi Barry,
Thank you for your fantastic review! We're so pleased to hear that Sarah was able to assist you so quickly—especially on a Sunday! Providing fast and helpful support is something we pride ourselves on, and it’s great to know we met your expectations.
If you ever need anything, we’re always happy to help!
Best regards,
The Climote Team
Climote Emergency Team responded straight away and were incredibly helpful
My mother Mary is 73, lives alone and was really worried about a system error as it is very cold but the Climote Emergency Team got back to her straight away on a Sunday and we're really helpful in sorting out the issue. Sarah was really friendly and considerate which makes a big difference, thank you!!
26 janvier 2025
Avis spontané
Réponse de Climote
Dear Kate,
Thank you for your wonderful review! We're so glad that our Emergency Team was able to assist your mother quickly and on a Sunday, especially during the cold weather. Ensuring peace of mind for our customers is a priority, and we’re delighted that Sarah’s friendly and considerate support made a difference.
If your mother ever needs assistance again, we’re always here to help!
Best regards,
The Climote Team
Purchase and DIY replacement of heating control unit
Very helpful and efficient. Answered all queries promptly.
22 janvier 2025
Avis spontané
Réponse de Climote
Dear Michael,
Thank you for your review! We're glad to hear that you found our team helpful and efficient, and that your queries were answered promptly.
If you ever need any further assistance, we’re always happy to help. Enjoy your new heating control unit!
Best regards,
The Climote Team
Great product, great support
I've been using Climote for over 14 years. The product is fantastic, great functionality and easy to operate either online or directly. We've had virtually no issues during that time but when we need support, they're always in touch within 12 hours.
24 janvier 2025
Avis spontané
Réponse de Climote
Dear Eugene,
Thank you for your 14 years of loyalty to Climote! We're thrilled to hear that you've found the product to be fantastic, with great functionality and ease of use both online and directly. It's wonderful to know that you've experienced virtually no issues during this time, and that our support team has been responsive within 12 hours when needed.
Your satisfaction is our priority, and we truly appreciate your continued trust in Climote. If you ever need assistance, we're always here to help.
Best regards, The Climote Team
11 years using Climote - excellent support
11 years using Climote. Excellent product and Ireland based. First class support.
24 janvier 2025
Avis spontané
Réponse de Climote
Dear Edward,
Thank you for your 11 years of loyalty to Climote! We're thrilled to hear that you've found our product to be excellent and that our Ireland-based support has met your expectations. Providing first-class service to our long-term customers is something we take great pride in.
If you ever need assistance, we're always here to help.
Best regards, The Climote Team
Climote hub went completely dead
Climote hub went completely dead. Contacted customer care and they offered me new unit for half price. Asked why unit stopped working but couldn't give me an explanation just said it shouldn't but it was out of warranty. The unit is only 5 years old. Did not get new unit off them. Changed system altogether.
27 septembre 2024
Avis spontané
Réponse de Climote
Dear Keith,
My name is Sarah from climote support. I am writing to sincerely apologise for the inconvenience you experienced with your Climote hub. We deeply regret that we were unable to provide a satisfactory explanation at the time.
Since your review, we have revitalised our support team to offer unparalleled customer service. We are committed to ensuring that such issues are addressed more effectively in the future.
If there is anything we can do to assist you further or if you have any lingering concerns, please do not hesitate to reach out. Your feedback is invaluable to us as we strive to improve our services.
Once again, please accept our sincerest apologies for any distress caused.
Best regards,
The Climote Team
AVOID AT ALL COSTS!!!!!
AVOID AT ALL COSTS!!!!!
Shocking service. DO NOT USE!
Called 4 days in a row to get a problem with their IT sorted. They promised to call back same day each time and nothing!
AVOID AT ALL COSTS!!!!!
1 mai 2024
Avis spontané
Réponse de Climote
Dear Niall,
Sarah here from climote support. I am writing to sincerely apologise for the inconvenience and frustration you experienced in May 2024 due to our lack of response. At that time, we were not adequately monitoring our social media channels, which was a significant oversight on our part. We deeply regret that this led to your concerns not being addressed promptly.
Since then, we have revitalised our support team to offer unparalleled customer service and have implemented robust social media monitoring to ensure timely responses. We are committed to ensuring that such issues are addressed more effectively in the future.
If there is anything we can do to assist you now or if you have any lingering concerns, please do not hesitate to reach out. Your feedback is invaluable to us as we strive to improve our services.
Once again, please accept our sincerest apologies for any distress caused.
Best regards,
The Climote Team
Very bad customer service
Very bad customer service, the unit is not working after 2years, and technical support, Martin, would not even listen to what you are saying. No heating on, and only solution replace the unit! So basically looking for more money off you. No thanks, I am moving on from this. Unbelievable!
21 février 2024
Avis spontané
Réponse de Climote
Dear Dovile Lee,
Sarah here from climote support . I am writing to sincerely apologise for the inconvenience and frustration you experienced with your Climote unit. We deeply regret that our technical support did not meet your expectations and that our proposed solution was unsatisfactory.
It is clear that our response did not align with our commitment to customer satisfaction. We understand that simply suggesting a replacement without thoroughly exploring other solutions can be disheartening.
Since your experience, we have revitalised our support team to offer unparalleled customer service. We are now more focused on listening to our customers' concerns and providing comprehensive solutions tailored to individual situations.
We understand that you have decided to move on from Climote, but if there is anything we can do to address your concerns or assist you further, please do not hesitate to reach out. Your feedback is invaluable to us as we strive to improve our services.
Once again, please accept our sincerest apologies for any distress caused.
Best regards,
The Climote Team
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