I incorrectly added a wirefree thermostat to system. An assistance phone number was on installation guide and when I rang I got answered quickly by Martin who could not have been more helpful and quic... Voir plus
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Martin is a key asset …. EXEMPLER! However, when your phone lines are busy, you do not offer a call back … instead you demand an email incl device no which is not always safe or secure. Everyone appr... Voir plus
Excellent service from Siobhan, we needed a replacement box and she got sorted and dispatched immediately - everything was back up and running just over a day later. Many thanks!
The ability of Martin who answered my call to listen. I lacked key basic information re my Climote appliance as, originally, when it was installed, the additional annual cost was not explained at all... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Climote – Smart, Reliable, and Energy-Efficient Heating Control Climote makes home heating simple, smart, and efficient. With an easy-to-use app, you can remotely control your heating from anywhere, ensuring comfort while saving on energy bills. Customers love its reliability, long-term support (up to 14 years), and the hassle-free installation process. Our dedicated customer support team is always ready to assist, and we continuously improve our software to keep your system running smoothly. Join thousands of satisfied users who trust Climote for smarter heating control. ⭐⭐⭐⭐⭐ Upgrade today or share your 5-star experience!
Coordonnées de contact
Buttercrane Lane,, A91R654, Dundalk , Irlande
- +353429395020
- Support@climote.com
- www.climote.ie
4,6
Excellent
91 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
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Doesn't work and no customer support.
Doesn't work and no customer support.
2 février 2024
Avis spontané
Réponse de Climote
Dear Brian,
Sarah here from climote customer support. I am writing to sincerely apologise for the difficulties you encountered with your Climote unit and the lack of customer support you experienced in February 2024. We deeply regret that we did not meet your expectations during that time.
Since your review, we have revitalised our support team to offer unparalleled customer service. We are committed to ensuring that such issues are addressed more effectively in the future.
If there is anything we can do to assist you now or if you have any lingering concerns, please do not hesitate to reach out. Your feedback is invaluable to us as we strive to improve our services.
Once again, please accept our sincerest apologies for any distress caused.
Best regards,
The Climote Team
These sold me a unit on 24 Nov now I…
These sold me a unit on 24 Nov now I can’t get through I think they have gone bust Paul
27 novembre 2023
Avis spontané
Réponse de Climote
Dear Paul,
My name is Sarah from climote support. I am writing to sincerely apologise for the difficulties you experienced in November 2023 when trying to contact us after purchasing a unit on the 24th. We understand how frustrating it must have been not to receive a response, leading to concerns about our company's status.
At that time, Climote Limited was undergoing significant restructuring, which regrettably affected our communication channels. We acknowledge that this led to a lapse in customer service, and for that, we are truly sorry.
We are pleased to inform you that new investment has been secured, and we are committed to continuing to support our customers. Our customer support services are fully operational, and we are dedicated to providing the assistance you need.
If you still require support with your unit or have any other concerns, please do not hesitate to reach out to us at +353 42 939 5020 or via email at info@climote.com. We are here to help and would appreciate the opportunity to address any issues you may have.
Once again, please accept our sincerest apologies for any distress caused.
Best regards,
The Climote Team
No longer works....
No longer works....
Sent support an email about app connectivity issues and they told me this is a known issue and no date could be given, when this will be resolved.
Upon further research, it was reported, that this company has appointed liquidators (Source: Irish Independent on 20/10/2023)
Not having high hopes, that this will ever be working again.
20 novembre 2023
Avis spontané
No longer works. Terrible Customer Service.
Used to work fine but has been terrible for the past few months. Can't communicate with the controller via the app. There is a constant network error on controller. Terrible Customer service. They told me to reset with the small black button on the bottom even though I had made it clear in my initial mail that I had tried that numerous times. They now ignore any contact I try to make. It's been months. Will not be renewing!
14 novembre 2023
Avis spontané
What has happened to Climote
What has happened to Climote? Since new app for remote heating control its worked once in months. Wont respond to emails or account contact system either
Which is just downright rude.
Wont be renewing
11 novembre 2023
Avis spontané
Very poor service and support
Climote not working for remote heating control.
I have emailed three times asking for support.
Phone calls cut off when option needed is selected.
Really disappointing level of service and support.
Is it anything to do with changed app interface?
8 novembre 2023
Avis spontané
Absolutely useless - AVOID
Absolutely useless. I got the immersion switch. They did a pre-install survey to make sure my tank was compatible. After months of wondering why it wasn't working I reached out and they flagged that my tank wasn't suitable. Anything above or below 33% couldn't be measured. An absolute waste of time. I bought the immersion switch so I would know how much water was in the tank. After 1 year of use; I still don't know and have to put my hand on the tank to feel it. AVOID
3 août 2023
Avis spontané
Unhelpful customer care
We have an immersion device and it doesn’t work great, it’s sales pitched it save money and only heat the water you need but it really doesn’t work like that. If the device ever gets disconnected from the wifi it’s impossible to reconnect (and find any instructions online to tell you how!) I find the customer support awful they take days if not weeks to get back to you and come back with more questions and never really an answer to the query.
22 novembre 2022
Avis spontané
We have this for about three years and…
We have this for about three years and it has saved a fortune on gas, between the thermostat and being able to turn the system on so that it is only heating when you decide. The sim connection can be very slow at times. If you can fix that I will gladly give 6 stars.
9 mars 2023
Avis spontané
Poor Functionality
Poor Functionality. I don't understand why its not possible to programme different temperatures for different times of the day. Currently its just eithe "On" at a specific temperature or "Off"!
It should be possible for example to programme bedrooms for 18 degrees all day and then for 22 for the two hours at bedtime!
7 mars 2023
Avis spontané
Device is very simple to use, Customer Service needs work
Device is very simple to use and easy to setup. However customer service hotline and accessing account like getting into fort Knox
8 décembre 2022
Avis spontané
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