I am an existing customer and when considering further investment I decided to use Close Brothers again. The online application was simple and very user friendly. Overall, I am extremely happy with... Voir plus
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In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Voir plus
L'entreprise a répondu
The ease with which one can handle one's ISA account. The excellent percentage rates they offer and the personal service their staff give if one has to make contact.
L'entreprise a répondu
Offers an attractive rate on the surface but is a really clunky, customer-unfriendly organisation to deal with. You have to send back a paper form (entrusting it to the notoriously unreliable Royal M... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Coordonnées de contact
10 Crown Place, EC2A 4FT, London, Royaume-Uni
- 0203 857 3050
- www.closesavings.co.uk
4,4
Excellent
204 avis
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Outstanding Customer Support!
The outstanding customer support provided by a Close Brothers employee called, Alan-Na.
I called at 9am and by 9:10am, everything was sorted as promised by Alan-Na.
Alan-Na was polite, pleasant and patient. Also, articulate and concise. Therefore, top quality service which was greatly appreciated!
13 août 2024
Avis spontané
Réponse de Close Brothers Savings
Hi Carl,
Thank you for your kind feedback, we really appreciate you taking the time to post a review. We're thrilled to hear about the outstanding service you received from Alan-Na!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Nichol was super helpful
Nichol was super helpful, knowledgeable and quick to resolve my query today ....and all done within a few minutes!
Excellent service and friendly advice, why go anywhere else!
Thanks Nichol !
29 juillet 2025
Avis spontané
Réponse de Close Brothers Savings
Hi there,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about the excellent service you received from Nichol.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Close Brothers are top of the tree
I spoke to Nicol Gordon at Close Brothers regarding an isa transfer yesterday. I was most impressed with her kind professional approach. She explained the whole process was patient and
Understanding as I had recently lost my wife. I have been an investor with Close Brothers for many years and found them a highly efficient organisation.
23 juillet 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Leslie,
Thank you so much for taking the time to leave a review, and we offer our condolences for your loss. Our Customer Services team are here to help if you need any further assistance during this difficult time.
It's great to hear about the excellent service you received from Nichol regarding your ISA transfer. Thanks again for leaving a review.
ISA Transfer
Transferred ISA from Skipton to Close Brothers. Very efficient, Lorenzo at Close Brothers really helpful when I called.
Transfer process online really simple. Wish it was always this way.
21 juillet 2025
Avis spontané
Réponse de Close Brothers Savings
Hi John,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about your efficient ISA transfer and the helpful service you received from Lorenzo.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Easy application process
Easy application process, everything speedy and clear!
10 juillet 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Maj-Lis,
Thank you for taking the time to leave a review. We're thrilled to hear about your easy application experience!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Easy to apply.
A smooth application process with just the right level, and speed, of communication to reassure the customer that all is on track.
10 juillet 2025
Avis spontané
Réponse de Close Brothers Savings
Hi David,
Thank you so much for taking the time to leave a review. It's great to hear about your smooth application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Excellent Helpline
Just used your Helpline & Joshua was brilliant to talk me through what I needed to do to re-invest into another ISA. He was very patient with me & explained everything really clearly. I did try to use your web site - but I didnt find the instructions adequate - hence having to phone.
14 juillet 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Jay,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about the great service you received from Joshua.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Impressed
Just opened a 1 Year Fixed Cash ISA and transferred funds from another provider. Application and transfer request all completed online with minimal hassle. Account setup, online registration and actual transfer completed quickly and efficiently. Impressed so far.
2 juillet 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Barry,
Thank you for leaving a review! It's great to hear about your positive ISA application and transfer experience with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
A convenient place to save money
I have had several savings accounts with Close Brothers over a number of years. I have found it very straight forward to open new accounts and extremely convenient to operate them. Can offer a positive recommendation.
7 juillet 2025
Avis spontané
Réponse de Close Brothers Savings
Hello,
Thank you for your feedback - it's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again
Disappointing
I found the fixed ISA account setup process with Close Brothers to be disappointing. My suggestion would be for them to streamline the process to make it quicker and more user-friendly. It would also help if they displayed all incoming transfers to your account, not just those of £10,000 or more. This would give clients more confidence and reassurance that their money is being handled properly, rather than feeling like it's disappeared into a void. There was no confirmation that my initial deposit had been received, which left me uneasy, so I cancelled. Ironically, the only reassurance I received was when they returned my deposit. Overall, I got the sense that they weren’t particularly interested in whether I invested with them or not, and that indifference suited me just fine.
1 juillet 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Joe,
Thank you for taking the time to share your feedback. We are sorry that you experienced some issues when applying for an ISA with us; we have passed your comments to our Digital team to look into further.
Please note that our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050, to provide you with any further assistance.
Superb service from Nichol over a 2 day…
Superb service from Nichol over a 2 day period helping me sort out my accounts. She was patient, efficient & very knowledgeable. Many thanks !
24 juin 2025
Avis spontané
Réponse de Close Brothers Savings
Hi John,
Thank you for taking the time to leave a review. We're thrilled to hear about the great service you received from Nichol!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
£25 charge for missed payment is…
£25 charge for missed payment is scandalous.
They phoned me after me filling iut all my details online, for a quick run through of the details. It was basically to catch me out and up my payments. It took another hour or so. Ridiculous.
1 mai 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Kiki,
We've tried to reach out to you as we believe your review relates to another part of Close Brothers, not Savings. Please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am - 5pm, excluding bank holidays) so we can ensure your query is passed to the correct business area, in order to help resolve your issue.
Great service
Great service! I rang up and spoke to someone called Henry he helped me sort out my issue and he was extremely polite and understanding which is very refreshing this day and age. I've never had to wait too long to speak to someone either which I also like.
10 avril 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Jean,
Thank you so much for taking the time to leave a review. We're thrilled to hear about the great service you received from Henry!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
My Application for a 5yr ISA was simple…
My Application for a 5yr ISA was simple and straight forward. It was online and was quick. The rate offered was market leading at the time. (may vary when you people read this). I would recommend them especially if their interest rates are near the top of the interest tables at the time you want to invest.,
22 avril 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Philip,
Thank you so much for taking the time to leave a review. We're thrilled to hear about your straight forward ISA account opening experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
VERY BEST SAVINGS BANK TO APPLY TO !
Having had much experience in opening ( or trying to open) online savings accounts, my wife and I can safely say that Close Brothers are the very BEST bank we have ever encountered for ease of application. The WORST one, for the record, is Charter Savings Bank ( horrendous, and didn't even answer their phones to help !). We would recommend Close Bros for online savings accounts, even if they are a few % points from the top of the table when it comes to interest rates ( although they usually manage a pretty competitive rate anyway). And Close Bros answer their phone lines and are so helpful when a customer wishes help. Close Bros---for those who want ease of applying and saving with friendly, professional staff !
1 mai 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Harry,
Thank you so much for taking the time to leave a review! We're delighted to hear about your smooth account opening experience and the great service you received from our Customer Services team.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
No loss interest in ISA transfer
ISA transfer completed in 4 working days. No gap in paying interest (unlike some other providers)
28 avril 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Barrie,
Thank you for your feedback - it's great to hear about your efficient ISA transfer with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Nightmare trying to open an ISA
My husband and I both attempted to open a new ISA. His went through without a hitch. Mine, which I tried to open on the same computer after his went through, was an continual list of problems. In the end I had to wait for a week for a form to arrive through the post with my activation code. He did not have to do this. Why? Eventually I got my ISA open and funds deposited and I am glad that the interest rate did not reduce in the interim.
12 avril 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Sandra,
Thank you for sharing your feedback.
We are sorry to hear that you experienced some issues when applying for an ISA with us. If you need any further assistance, our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050.
Réponse de Close Brothers Savings
Hi Gurpreet,
We've tried to reach out to you again as we believe your review relates to another part of Close Brothers, not Savings. Please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am - 5pm, excluding bank holidays) so we can ensure your query is passed to the correct business area, in order to help resolve your issue.
Cannot fault Close Brothers Savings
Cannot fault Close Brothers Savings. Easy to navigate web site, clear instructions, easy to set up account and very competitive rates. Good work.
1 mars 2025
Avis spontané
Réponse de Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. We're thrilled to hear about your easy account opening experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
dandy
A decent interest rate and quite easy to set up my account , security was good
9 avril 2025
Avis spontané
Réponse de Close Brothers Savings
Hi Kenneth,
Thank you for taking the time to share your feedback. It's great to hear about your positive application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
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