Cohens Chemist Avis 

Twice now I have been given the wrong medication by Cohens on Market Street in Little Lever, Bolton. Yesterday I went in to collect an ‘owed’ prescription medication as they said they had to order it. At first they couldn’t find anything, took about 10 minutes before they went to a shelf and produced my package with my name on it. When I got home I opened it to find it was completely the wrong medication. I went back and they were adamant that was what the doctor had prescribed. I told them that the slip I had seen the day before had the correct drug on it. She searched the computer and said there was no prescription for the drug I was supposed to have been prescribed. I stood my ground and eventually they said the package I received had been wrongly labelled with my name. They suddenly produced the correct prescription and gave it to me saying they couldn’t order it as it was out of stock. I went somewhere else for it and will never use Cohens again. This happening twice to just me alone is inexcusable and in my opinion that branch is dangerous!

Had a Corvid and Flu injections.
Very good service and painless. Very professional and helpful. I recommend Cohens Chemist on Lyndhurst Rd in Burnley.
Thanks:- David B.

Stood waiting for anyone to serve at the Bury Knowsley place for nearly 10 minutes while staff stood about asking each other if they had seen the US version of The Office.
Nobody seemed interested in actually doing anything about the people waiting.

Such a excellent service from all the team at Cohens.
Thank you all so much.
Lyndon.

I am really disappointed with the staff attitude in your Tetbury branch … I arrived on the dot of 12.30 as this branch was closing for lunch .. I asked if I could get some drops urgently needed for my granddaughter and was met with a barrage of absolutely not we are closing for lunch .. whilst I understand everyone has to eat and is entitled to a lunch break I did not expect to be met with such rude and offhand staff who seemed to enjoy saying NO !!! and practically mowed me down as they were locking up .. !!
This behaviour in this day and age is NOT acceptable and having worked in pharmacy for 25 years not once did I react to a customer in this way … and why are they shut for a lunch hour .. who does that now ?? This pharmacy is in a small town and supports a wider community.. surely lunch’s can be split into shifts .. and not inconvenience their customers and be extremely rude to boot ! I’d very much like a response from who ever is managing this pharmacy

Absolutely fantastic service from Hazel at Cohens Chemist (Firsway Branch in Sale). Really went the extra mile for me and my son, great contact and so very helpful. Would highly reccomend. Thank you so much

Spendmore Lane Coppull. They............ Don't care. Basically. The Pharmacist is the most arrogant person you'll ever meet. It's a shame, Angie is still there, and still smiling. The rest, it's like watching a robot without instructions in a maze, trying to work out where the exit is . Not a service area issue. Management is shocking. Gooooo, Cohens.

I am too absolutely fed up with Cohens Chemist. I live and use Cohens in Boston Spa and it now takes at least a week for a prescription to be ready. They are totally inefficient and the system they use is hopeless. I will now be using another local Chemist and advising my GP to send my prescriptions to my new much more efficient Pharmacy

Absolutely sick to death of this chemist. A trainee pharmacist told me today THAT ALL PRESCRIPTIONS HAVE TO GO TO THE HOPE (what he meant was “The Hub”) because they “can’t cope with the dispensing demand” and now ALL prescriptions will take FIVE WORKING DAYS FROM RECEIPT TO BEING AVAILABLE FOR COLLECTION.” My 85 year old housebound mum had doctors send her breathing medication yesterday. Nothing was delivered today so I went down. MY MAM CANNOT WAIT FIVE WORKING DAYS FOR EVERY MEDICATION NEEDED.
They don’t answer the phone to give advice or take walk ins.
WE HAVE NOW SWAPPED CHEMISTS!!!!!!

Despite ordering medication one week in advance ,one prescription not filled due to unavailability of medication (stuck in system was reason given).Told by assistant it doesnt matter if I miss a day.

After running out of the prescribed hospital
allocated medication and ordering a new prescription for a heart issue via the GP.
I had just been released from hospital 10 days earlier the receptionist said they would send it to coherns as it was next door.After being closed over the bank holiday when advertised as open I rang asking if they could deliver it like they advertise i was told that was only for bedridden people! A complete lie as I know they deliver I then said I was unable to drive and was suffering from dizzy spells head flushs and feeling like I was going to blackout that to still dident deem worthy of a delivery! After ringing a taxi and feeling like I was passing out a few times eventually got to the chemist and after takeing there time about it finally my prescription.
Avoid at all costs

The attitude of some of the staff is very abrupt, and they keep changing the goalpost, I am talking about the one at Crompton Way Health Centre, we had an arrangement that if we were not in they would deliver to next-door neighbour but when ordering, one of the staff said we don't do that, this is after years of ordering, then they won't put it threw the letter box, now they say we don't deliver one item, all that they did before? when asked about this we were told you can always go to another chemist, Very nice? But sometimes you speak to a different staff member and they are quite helpful.

Ramsbottom branch.

Painkillers labelled at 30p came up at 70p at the till. They didn't honour the shelf pricing so I walked out threatening trading standards.
No reaction no apology.
Customer service non existent

Wow, it took 8 months to respond!!!

Can't really fault cohens chemist.although it's closed Saturday.thevservice and high standard of staff make up for it.nothing is too much trouble for them.thank you.

Closed the chemist at our surgery in Crosshills (with the extended opening hours) for renovation and put up signs saying to use the other chemist. The other chemist is only a 2 min walk away so thats reasonable. You would also assume they would extend there opening hours so they can still offer the extended service to patients/customers. Of course they didnt. Shocking company disgusting service provided. Perfect example of why private companies should be no where near the nhs.

I'm absolutely sick and tired of getting text messages from Cohens telling me my medication is ready for collection. I'M NOT A COHENS CUSTOMER. Get your staff to check numbers properly.

Cohens chemist, Whalley Place st annes.
Regularly have to wait over 7 days for a repeat prescription, this I suppose can be managed if the prescription is done by the doctor in time, however an emergency prescription takes just as long!!!!!
I believe the chemist has merged with the wholesale warehouse. Come on cohens. Welfare of your clients before profit.

Very rude counter staff at Menston near Leeds branch. Questioned as to why I wanted to collect my prescription now, totally unacceptable behavior.

I ordered medication and 3 out of 8 meds weren't in my package. No mention of this, yet my doctors think that I have had these items. I contacted the pharmacy and they said they would sort! Tomorrow will be 2 weeks since I requested my meds and still haven't received them. The response and arrogance of the staff is appalling.

I had an appalling experience at Cohens Chemist on Coal Clough Lane, Burnley. I went there with an emergency prescription referral from NHS 111 after my GP messed up my prescription. Desperately needing my heart medication, I had already gone without it for one night and was anxious about the weekend. The staff were incredibly rude and uninterested in my situation, refusing to even glance at the text message from NHS 111. They callously fobbed me off to another chemist, denying their ability to issue an emergency prescription, despite being listed on the NHS 111 service. Their dismissive attitude left me without my crucial medication for another night, putting my health at significant risk. Their behavior was not only unprofessional but downright dangerous. Avoid this chemist at all costs if you need reliable and compassionate care.