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Collett's Mountain Holidays Avis 

327
TrustScore 5 sur 5

4,8

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Noté 5 sur 5 étoiles

Really enjoyed our holiday in Erhwald, Austria. Great walking pack provided, guides available in the evenings to discuss walks. Hotel was great, food lovely. Would highly recommend Collets mountain... Voir plus

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Noté 5 sur 5 étoiles

Lovely hotel with friendly, helpful staff. The food was delicious and we really appreciated the incomparable way they sorted our friend's garlic intolerance. Your reps were proactive, helpful and... Voir plus

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Noté 4 sur 5 étoiles

The Collett's office staff were very helpful in making my booking and communicated well. The Collett's guides in Corvara were uniformly knowledgeable and enthusiastic, and helpful in picking walks ma... Voir plus

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Noté 5 sur 5 étoiles

We had a fantastic week on our centre based holiday in the Dolomites. This is our second year with Collett’s (last year Swiss Alps) and once again, we cannot fault the holiday. The hotel (La Tambra) w... Voir plus

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À propos de l'entreprise

  1. Voyagiste

Écrit par l'entreprise

Collett's Mountain Holidays, your gateway to unparalleled walking & skiing adventures in Europe’s finest landscapes.


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4,8

Excellent

TrustScore 5 sur 5

327 avis

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4,8

Tous les avis

(327)

161 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Mixed experience, would not use again.

We used Collett‘s for a hiking holiday in the Dolomites. Booking experience and pre holiday information was excellent.

Hotel (Posta Zirm) was okay, but very noisy - there was no aircon and it was very hot so we had to have the windows open, but our supposedly deluxe room overlooked hair pin bends coming down into Corvara which seemed to be used as a motorbike race track at night.

We were disappointed that the Collett‘s rep who was supposed to provide guidance on walks etc did not alternate around the hotels in Corvara but only went to the other hotel the far end of town between 6 and 7 - not what is needed in the heat after a long day‘s hiking. We felt we were treated as distinctly second class citizens.

The walk packs on the whole were very good, but we were very disturbed to do what was described as an easy walk which actually involved mostly walking for an hour along a very narrow scree path with a virtually sheer drop to one side. There was no reference to this in the notes (lesser exposed stretches were highlighted in the supposedly medium and hard walks. When we challenged the rep on this she acknowledged that it was challenging but that it was classified as easy because it was short! I can only say that I am glad that Collett‘s is not responsible for grading ski slopes!

Overall although we had a fantastic walking holiday we were disappointed with the in resort experience provided by Collett‘s and would not use them again. I provided all of this feedback (and more) directly to them on our return but have not had any response.

1 juillet 2025
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Réponse de Collett's Mountain Holidays

Hello Tessa,
I’m glad you had a “fantastic walking holiday” – and thank you for your kind words about your pre-holiday experience with Collett’s and your Collett’s Walk Pack. In response to your comments, there is little Collett’s, itself, was responsible for.
(1) It has been the hottest June/July across Europe on record and temperatures during your stay were at least 10 degrees above normal, hence air conditioning is not the norm in Dolomites hotels. If it was a pre-requisite of your stay, I notice you did not enquire about the provision of aircon in the booking process.
(2) Hairpin bends are an unavoidable feature of almost every road in the Alps and many hotels, like the Hotel Posta Zirm lie close to a winding road. Motorcyclists do visit the area and they are made welcome in the villages. Typically, they are relaxing over a beer by late afternoon and rarely ride after dusk, to the extent that we are unfamiliar with such feedback. Also, I think you would agree that the local road lay-out does not alter the comfort category of your bedroom, which had stunning wider views of the towering eastern flanks of the Sella and the Puez-Odle massif.
(3) As described on our website, we host Office Hour every early evening (except Tuesdays) at two hotels in Corvara, the Sporthotel Panorama and also at the Hotel La Tambra, a 7 minute walk from the Hotel Posta Zirm. Holidays are booked on this basis, and, with a Walks Team of 3 people, we simply do not offer a service which involves visiting multiple hotels. Nevertheless, Office Hour is a much-liked Collett’s institution, entirely optional and highly relaxed – a pleasant and reassuring supplement to your Walk Pack - an opportunity to enjoy a sociable pre-dinner drink with like-minded walkers and chat with our Walks Team about your itinerary plans. Almost exclusively, we get fabulous feedback on Office Hour. You did not mention in your review that when our Walks Team Manager came to visit you personally at your hotel, you asked her to ‘go away,’ after which she felt like a ‘second class citizen.’ The lady in question is constantly praised for her immense knowledge and invaluable advice on local walks.
(4) We take your comments about the Vallon Walk very seriously. It is classified as ‘Easy & Idyllic’ because it is short with minimal ascent and descent. Many guests have done this walk this season, but you are the first person to introduce to us the notion of exposure and a ‘sheer drop.’ But we accept everyone reacts differently to ‘exposure’ and our Walks Team has been asked to re-assess the walk in the light of your observations.
(5) I regret your feedback was not responded to after you completed a Collett’s questionnaire. Whilst most unusual, this is not acceptable.

Noté 5 sur 5 étoiles

Colletts. Excellent advice for our first trip to the Dolomites

Colletts were very helpful for our first trip to the Dolomites. Lots of advice and understanding about what we might be able to achieve. The reps on the ground were very helpful too - and very impressed by the way they walked all the trails to check them and find new adventures. Hotel was basic but the staff there were very friendly.

30 juin 2025
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Réponse de Collett's Mountain Holidays

Thank you for your review, Richard. We're delighted to hear you've enjoyed your holiday with us!

Noté 5 sur 5 étoiles

Great scenery, food and people.

The choice of hotel was good with friendly staff and excellent food. The team from Collet's were enthusiastic and helpful. The information provided was thorough and helpful.
The area around Corvara was really beautiful and so clean and uptogether.

23 juin 2025
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Réponse de Collett's Mountain Holidays

Thank you for your review, Barbara. We're delighted to hear you've enjoyed your holiday in the Dolomites with us!

Noté 5 sur 5 étoiles

Fantastic walking in a beautiful space

Beautiful destination, well curated set of walks, very helpful staff at the evening briefing. Great food, very comfortable hotels. Six days of glorious walking in the Dolomites. Whats not to like.

30 juin 2025
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Réponse de Collett's Mountain Holidays

Thank you for your kind review, Carol. We're delighted to hear you've enjoyed your Dolomites holiday with us!

Noté 4 sur 5 étoiles

Great venue with lovely hosts

Quite easy to book. Good communication. Lovely accommodation and hosts/walk guides. Fairly priced

29 juin 2025
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Réponse de Collett's Mountain Holidays

Thank you for your review, Mark. We're glad to hear that you've enjoyed your holiday with us!

Noté 5 sur 5 étoiles

A very good walking holiday in a…

A very good walking holiday in a beautiful location.

28 juin 2025
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Réponse de Collett's Mountain Holidays

Thank you for your review, Paul. We're delighted to hear you've enjoyed your holiday with us!

Noté 5 sur 5 étoiles

Great Holiday

Well organised
Lovely walks
Great reps
Very good and friendly hotel

27 juin 2025
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Réponse de Collett's Mountain Holidays

Thank you for your review, Martin. We're delighted to hear you've enjoyed your holiday with us!

Noté 5 sur 5 étoiles

From France to Catalonia

We recently walked the Collioure to Cadaques route with Collett's Mountain Holidays. We can highly recommend the company as our holiday ran like clockwork. From the initial email exchanges to see if our proposed changes could be accommodated to the daily luggage transfers, the staff couldn't have been any better.

All the accommodations were great and well worth the cost. We were unsure about the inclusion of dinner but went with it - with the exception of a couple of nights, all meals were great. Most offered a choice for the 3-courses but there were two which the offer wasn't to our taste but that's our issue, not the providers. In hindsight we should have communicated our likes/dislikes in advance so something to remember for next time!

The app worked fine and it was good to have a choice of coastal or mountain routes. Maybe ask clients if they want to receive a hard copy of the route notes/maps rather than sending these out anyway. We understand that this is the 'belt and braces' approach, but for us, the app would have been enough.

We're already looking ahead to next year :)

Thanks very much to Dee, Pete and team.

11 juin 2025
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Réponse de Collett's Mountain Holidays

Thank you for taking the time to leave such a detailed review, Andy & Janet. We're glad to hear that you've enjoyed your holiday with us and will pass on your feedback. Until next time!

Noté 5 sur 5 étoiles

Super travel company

I have been on many trips with ColletsMountain Holidays.
They are great on all levels.
Friendly staff
Super communication
Grand choice of holidays that can flexible for your own requirements
Accommodation well tested and really good
I've recently been back to The Dolomites, it was fantastic.
I will continue to book with Collets

27 juin 2025
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Réponse de Collett's Mountain Holidays

Thank you, Sandra! We're so glad that you had yet another great holiday with us. Until next time!

Noté 5 sur 5 étoiles

Very satisfied

second trip with Colletts, excellent both times. Personal and professional service. Dee and Viv helped us throughout. Highly recommend.
TK

24 juin 2025
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Réponse de Collett's Mountain Holidays

Thank you for your kind review, Tom! We're glad to hear that you enjoyed your holiday with us.

Noté 5 sur 5 étoiles

Excellent support team

The choice of hotel was excellent and all the information and support offered by the Colletts team made everything very easy. The area in the Dolomites was outstanfing, so beautiful and well ordered

14 juin 2025
Avis spontané
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Réponse de Collett's Mountain Holidays

Thank you for your lovely review, Barbara! We're delighted to hear you've enjoyed your holiday in the Dolomites with us.

Noté 5 sur 5 étoiles

Another excellent centre-based walking holiday with Collett's

Comfortable hotel with excellent food, stunning location and good range of walks. But what makes the Collett's experience stand out is the quality of the team in resort. Ben and Connie really went the extra mile, learning what sort of walks we did and didn't like, suggesting routes we could try including variations of the standard walks. Only problem - we've visited all the places with centre based walks, please can we have some new ones!

20 juin 2025
Avis spontané
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Réponse de Collett's Mountain Holidays

Hey Sarah, thank you so much for leaving us a review! We're glad to hear you've enjoyed your holiday in Austria with us. We've passed your lovely feedback on to Ben & Connie.

Noté 5 sur 5 étoiles

Colletts make great holidays

We were so excited to return to Corvara, where we skied for many years with Colletts, at the beginning of the walking season. Everything worked just as we would expect, with efficient and friendy transfer, lots of information about the walks. The pack we received is incredibly well thought out and presented and will be treasured for the next visit. We loved the meadows and searching for beautiful flowers. Accommodation very good.

14 juin 2025
Avis spontané
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Réponse de Collett's Mountain Holidays

Thank you for your review, Susan! We're delighted to hear you've enjoyed your holiday in the Dolomites with us.

Noté 5 sur 5 étoiles

Simply sublime!

Simply sublime! From first contact of enquiry in November 2024 through the Colletts Website, Administration staff responses during the lead-up months through to arrival at Eastfield Lodge in mid-June 2025, our Guided Walking the Dales experience over 4 days could not be faulted. The whole team at Colletts are professional, with Penny and Henry at Eastfield Lodge stars.
A+, that's it, plain and simple!

10 juin 2025
Avis spontané
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Réponse de Collett's Mountain Holidays

Thank you so much for your review, Scott! We're glad to hear you've enjoyed your time in the Dales with us. We'll be passing on your kind words to everyone.

Noté 5 sur 5 étoiles

Two Australian mates walking part of the Camino del Norte

Collett's were nothing less than perfect for all aspects for our walk along the Camino del Norte from Hondarribia to Bilbao. Communication, making recommendations, and organization of our walk were all on point. During the trip, accommodation standards of all hotels and B&Bs were excellent and in amazing locations. Introduction from Javier at the start of the trip was so clear and thorough as were the maps and guides provided. Transport of our luggage on each day of the walk was seamless. Thanks so much to Viv, Dee and Javier and all the team at Collett's for everything!!

27 mai 2025
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Réponse de Collett's Mountain Holidays

Thank you for your lovely review, Nick! We're so glad to hear that you've enjoyed your time on the Camino and hope to welcome you on one of our holidays again soon.

Noté 5 sur 5 étoiles

Douro stunning scenery

Douro stunning scenery. Walk customised to suit our requirements. Excellent detailed information both written and available on app. Accommodation good.

19 mai 2025
Avis spontané
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Réponse de Collett's Mountain Holidays

Thank you for taking the time to leave us this review, Angela. We're glad to hear you had a good holiday with us!

Noté 5 sur 5 étoiles

A perfect holiday

I wanted a holiday where I didn't have to make any decisions and got so much more. We were looked after every step of the way. Great wellness walks, amazing scenery with spring flowers and butterflies everywhere. Mick our guide was great. Our group was fab and I never heard one complaint all week. Perfect.

12 mai 2025
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Réponse de Collett's Mountain Holidays

Thank you for your review, Heather. We're so glad you enjoyed your time in Andalucia with us!

Noté 5 sur 5 étoiles

Interesting walks led by a…

Interesting walks led by a knowledgeable guide, Decent accommodation and good food. Good communication from Collett's.

17 mai 2025
Avis spontané
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Réponse de Collett's Mountain Holidays

Thank you for your review, Joubert! We're happy to hear that you enjoyed your holiday with us.

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