Cotswold customer service and the delivery team have made everything so easy for me. I was slightly concerned about something an have had all my problems solved, what a great customer service. Thank y... Voir plus
Établissement
Changer d'établissementMount Pleasant Road 95-97, TN1 1QG Royal Tunbridge Wells, England, GB
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Your staff are warm, friendly and personable. Your showroom is our dream home. When we moved into our new home we called your Tunbridge Wells showroom and placed our order directly on the back of us h... Voir plus
L'entreprise a répondu
Furniture came exactly as described. Extremely sturdy and well made. Delivery came on time and driver and his mate were polite and helpful. They placed the Furniture in the room required, built my w... Voir plus
The team in store were really helpful. It was nice to see the product in store and speak to someone, an actual person, be able to ask their opinion and get advice.
À propos de l'entreprise
Écrit par l'entreprise
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Écrit par l'entreprise
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Coordonnées de contact
Mount Pleasant Road 95-97, TN1 1QG, Royal Tunbridge Wells, England, Royaume-Uni
- 01892 486989
4,7
Excellent
58 avis
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I love the staff
I love the staff , they are professional and welcoming. The Tunbridge Wells store is one of my best shopping experiences. And the quality of the furniture etc is definitely up there as one of the best.
1 février 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I’ve held off writing this but I have…
I’ve held off writing this but I have to now consider posting a review.but for now you are in notice if nobody calls me by lunchtime tomorrow standby!!
26 janvier 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good morning Ian Giles,
Thank you for reaching out. In order for us to look into this further and resolve it as quickly as possible, could you please provide your order number?
Once we have this, we’ll be able to investigate and get back to you promptly.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Earle and Matt D were professional
Earle and Matt D were professional, friendly and very helpful delivering our order.
14 janvier 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Neil Todd,
We're happy to hear that our team provided professional and helpful service during your delivery. Thank you for your positive feedback and your order!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Colleagues were really helpful finding…
Colleagues were really helpful finding an item that was out of stock online for me and holding it until I could visit the store to purchase. Really happy with the item, very high quality and beautiful design.
11 janvier 2026
Avis spontané
Excellent customer service from Olivia in the Tunbridge Wells store
I recently went into the Tunbridge Wells store to look at bedside cabinets 'in the flesh', and compare a few different models. I was escorted around by Olivia, who was extremely helpful, charming and, above all, patient!
I finally found the most suitable cabinets (Chester Classic Cream bedside table) and they are very good. However, the most memorable aspect was the exceptional customer service, which you find so rarely nowadays. Well done, Olivia; you are a credit to the company.
28 décembre 2025
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Ian Armitage,
We're happy to hear that you found the perfect bedside cabinets! We appreciate your kind words regarding the service you received in our store. It's great to know that our team member was helpful and patient. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
A store in an impressive location and…
A store in an impressive location and setting. Helpful, knowledgeable and friendly staff. A good range of product within the store to test and view.
18 décembre 2025
Brilliant service all done with a…
Brilliant service all done with a smile, just what you want going into a shop to buy something. Quality knowledge on what you stocked and availability, great service
30 décembre 2025
Avis spontané
I love this company
I love this company - My living room is all furnished from The Cotswold Company and it looks amazing. The furniture is attractive, well built and solid and the furnishings fit perfectly; you can tell that there is attention to detail. I bought everything from my local store and I will continue to go in and see them when I am in town - it feels like going home!
20 février 2025
Great service from start to finish
Great service from start to finish! Lovely TV cabinet.. really well made and beautiful to look at.
3 octobre 2025
I love this company
I love this company
So friendly and helpful also they alway have good quality and great choices
20 octobre 2025
Conversant
Quality of the table acceptable for the price bracket. Staff need to be more conversant with the products they sell to ensure greater customer satisfaction for the Twentieth First Century.
17 octobre 2025
Réponse de The Cotswold Company - Tunbridge Wells
Updated 4/11/25
Good afternoon Howard Jones,
We appreciate your feedback and are glad we could find a resolution. While we understand there were some challenges, we value the opportunity to learn and improve. Thank you for your patience!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
******************************
Good Morning,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’re satisfied with the quality of your table, and we truly appreciate your comments about our service. We’re always looking for ways to improve, and your point about product knowledge is well taken, we’re investing in further training to ensure our team can offer more detailed, confident support to every customer. Your feedback helps us do better, and we hope to welcome you back again soon.
Kind regards,
Laura Lomsargyte
Customer Care Team Leader
Exactly what we wanted and prompt safe…
Exactly what we wanted and prompt safe delivery, thank you
14 octobre 2025
Beautiful furniture beautiful showroom
Beautiful furniture beautiful showroom. Amazing staff. I dealt with a lovely young lady called Charlotte. An absolute asset to the company. I used to have a retail business and if all staff were like her it would be amazing. I bought two items and will be going back for more.
20 octobre 2025
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Kathy Gates,
We're happy to hear that you found our furniture and showroom beautiful. It's great to know that you had such a positive experience with our team member. We appreciate your kind words and look forward to your return.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
This is my second purchase from TCC
This is my second purchase from TCC, and once again, all went smoothly and I’m really happy with my items. I’ll definitely be ordering again.
30 septembre 2025
Tunbridge Wells
The layout of the shop was very nice. Helpful staff and not pushy.
22 septembre 2025
Avis spontané
Great service great product
Great service great product. The people in the shop were very helpful and knowledgeable. Earl and Matt the delivery guys were great.
24 septembre 2025
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Andy Lee,
We appreciate your feedback and are so glad to hear that our team at the shop was helpful and knowledgeable. We're happy the delivery team was great!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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