The staff and manager at the Tunbridge Wells store couldn't have been more friendly and helpful and made our furniture purchase an enjoyable event. Linked to the quality of the table and chairs we wou... Voir plus
Établissement
Changer d'établissementMount Pleasant Road 95-97, TN1 1QG Royal Tunbridge Wells, England, GB
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I don’t often visit Tunbridge Wells but took the opportunity to visit the Cotswold Company after visiting the Kingston store and placing a furniture order online. I’d already purchased some cushions i... Voir plus
Shop is in a stunning location and all the staff we encountered were both friendly and professional. We phoned the shop before our visit and spoke to Emma on arrival she assisted us with our purchas... Voir plus
L'entreprise a répondu
Your staff are warm, friendly and personable. Your showroom is our dream home. When we moved into our new home we called your Tunbridge Wells showroom and placed our order directly on the back of us h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Écrit par l'entreprise
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Coordonnées de contact
Mount Pleasant Road 95-97, TN1 1QG, Royal Tunbridge Wells, England, Royaume-Uni
- 01892 486989
4,7
Excellent
73 avis
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
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Olivia was extremely helpful during our…
Olivia was extremely helpful during our visits to the store and on the phone .
6 avril 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Steven Marsh CMT,
We're happy to hear that our team member was so helpful to you during your interactions with us. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Extremely helpful
Extremely helpful. Nothing too much.
Polite staff. A very good experience.
3 avril 2026
Avis spontané
Knowledgeable staff
Really helpful and knowledgeable member of staff called Robyn, she was there when I needed her but did not push herself onto me, made my shopping experience enjoyable.
1 avril 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Ann Goodson,
We're happy to hear that our staff member was helpful and knowledgeable, enhancing your shopping experience by being attentive but not intrusive. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Our new sofas were delivered by Kyle.M…
Our new sofas were delivered by Kyle.M and Matt.S
Brilliant service they were polite notified me to let me know they were on their way.
Brought Sofas in being respectful of our home, we would definitely recommend the Cotswold Company.
30 mars 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Debs,
We're happy to hear that you received brilliant service from our delivery team! It's great to know they were polite and respectful while delivering your new sofas. We appreciate your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Bernard and Ryan the 2 delivery drivers…
Bernard and Ryan the 2 delivery drivers were so polite, respectful and helpful. Nothing was too much trouble, and they even took the packaging away of 2 side tables that I was going to assemble myself. Awesome delivery men!!!!
27 mars 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Anita Patel,
We appreciate your positive feedback regarding the delivery. We're so glad to hear that our team was polite, respectful, and helpful, even taking away the packaging. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Cotswold furniture is first class.
Cotswold furniture is first class.The assistants are knowledgeable and helpful.
The furniture is excellent in both design and finish.
The people who deliver arrive on time and take all the packaging away. I have been delighted with my purchases.
20 mars 2026
Extremely helpful staff
Extremely helpful staff, plenty of stock, attractive pricing.
24 mars 2026
Avis spontané
Great service and assistance
Great service and assistance to help us find the right furniture for us.
Thorough checking of all details to make sure our order was correct.
14 mars 2026
Avis spontané
Computers not working or staff not…
Computers not working or staff not knowing their way around them, took ages, should have done it on line it would have been easier
14 mars 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Updated 23/3/26
Good afternoon David Clarke,
A few hiccups along the way, but we’re glad we were able to smooth things over in the end. Appreciate your understanding.
Should you have any further questions, please don't hesitate to get in touch.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
***********************************
Good morning David Clarke,
I’m really sorry to hear about the difficulties you experienced. I completely understand how frustrating that must have been. To help us investigate this further, could you please share your contact details so we can follow up with you directly and raise accordingly?
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly and helpful staff.
10 mars 2026
Avis spontané
Great Quality
The quality of the product is outstanding and will last the course of time. Installed by Kyle.J and Kyle.M whose attention to detail and workmanship was impressive.
25 février 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Clive,
We're happy to hear that you find our product's quality outstanding and long-lasting! We appreciate your positive feedback regarding the installers' impressive workmanship and attention to detail.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good to see the furniture in Tunbridge…
Good to see the furniture in Tunbridge Wells; very helpful advice from staff.
Delivery turned up as arranged, polite & conscientious manner by Craig, Kelly, Sylvester. Thank you.
23 février 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good morning David,
We appreciate your positive feedback! We're happy to hear that you found our staff helpful and that the delivery team was polite and conscientious. Thank you for your comments!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great staff
The staff are very knowledgeable and helpful. Couldn’t do enough for us.
13 février 2026
Avis spontané
I love the staff
I love the staff , they are professional and welcoming. The Tunbridge Wells store is one of my best shopping experiences. And the quality of the furniture etc is definitely up there as one of the best.
1 février 2026
Avis spontané
I’ve held off writing this but I have…
I’ve held off writing this but I have to now consider posting a review.but for now you are in notice if nobody calls me by lunchtime tomorrow standby!!
26 janvier 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good morning Ian Giles,
Thank you for reaching out. In order for us to look into this further and resolve it as quickly as possible, could you please provide your order number?
Once we have this, we’ll be able to investigate and get back to you promptly.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Earle and Matt D were professional
Earle and Matt D were professional, friendly and very helpful delivering our order.
14 janvier 2026
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Neil Todd,
We're happy to hear that our team provided professional and helpful service during your delivery. Thank you for your positive feedback and your order!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Colleagues were really helpful finding…
Colleagues were really helpful finding an item that was out of stock online for me and holding it until I could visit the store to purchase. Really happy with the item, very high quality and beautiful design.
11 janvier 2026
Avis spontané
Excellent customer service from Olivia in the Tunbridge Wells store
I recently went into the Tunbridge Wells store to look at bedside cabinets 'in the flesh', and compare a few different models. I was escorted around by Olivia, who was extremely helpful, charming and, above all, patient!
I finally found the most suitable cabinets (Chester Classic Cream bedside table) and they are very good. However, the most memorable aspect was the exceptional customer service, which you find so rarely nowadays. Well done, Olivia; you are a credit to the company.
28 décembre 2025
Avis spontané
Réponse de The Cotswold Company - Tunbridge Wells
Good afternoon Ian Armitage,
We're happy to hear that you found the perfect bedside cabinets! We appreciate your kind words regarding the service you received in our store. It's great to know that our team member was helpful and patient. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
A store in an impressive location and…
A store in an impressive location and setting. Helpful, knowledgeable and friendly staff. A good range of product within the store to test and view.
18 décembre 2025
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