I lost my drone while traveling, and Coverdrone saved the day. Fantastic, precise, and fast support. A great experience with Orianna, who was always very kind. I’ll never be without it again.
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Had my drones covered by them for years so when I got a canon camera I wanted to also use them for this. I notice they had a ground based equipment option so asked if I could cover my camera and oth... Voir plus
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Ho acquistato una polizza base da 18€ e spicci per essere in regola con gli adempimenti relativi al pilotaggio di un piccolo drone in Italia. Tutto ok, ho stipulato la polizza online senza problemi,... Voir plus
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Mistede en DJI Air 3 drone i vandet - som var kasko forsikret. Anmeldte det den 21. juni og fik allerede accept den 29. juni. Hurtigt og problemfri procedure. Ny drone er naturligvis også forsikret h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With over 250,000 customers worldwide, Coverdrone is one of the UK and Europe’s largest specialist provider of drone insurance, offering flexible policies for commercial operators, recreational pilots and organisations worldwide. Established in 2007, the company provides a comprehensive policy supported by fast in-house claims handling and exceptional customer service. Coverdrone has been shaping the drone insurance industry for nearly 20 years, leading innovation through responsive product development and a genuine commitment to service excellence. With operations across the UK, EU, Canada, Australia and New Zealand, Coverdrone continues to set the standard for safe and responsible drone insurance on a global scale.
Coordonnées de contact
142 Nantwich Road, CW2 6BG, Crewe, Royaume-Uni
- 01270 448 998
- support@coverdrone.com
- www.coverdrone.com
4,3
Excellent
64 avis
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My best review for coverdrone
My best review for coverdrone, and especially for Orianna. She was incredibly patient, not only in listening to my situation, but also in helping me find the necessary documents. They settled my claim for the loss of three drones, not one! A level of professionalism I wouldn't have found in Italy.
5 mars 2026
Avis spontané
Réponse de Coverdrone
Thank you for taking the time to share your experience.
We’re really pleased to hear that Orianna was able to support you through the claims process and help you gather the documents needed. Losing equipment is never easy, especially when it involves multiple drones, so it’s good to know she was able to guide you patiently and get everything resolved for you.
Our team works hard to make the claims process clear and supportive from start to finish, and feedback like this means a lot to us.
Thank you again for your kind words and for choosing Coverdrone.
Kind regards,
Jake
Marketing Manager
Drones para toda la flota
Muy contentos con todos los trámites y la facilidad de poder contratar por dias exclusivamente. Siempre han respondido rapidamente y cuando hems tenido algún problema han dado seguimiento al caso continuamente.
Tenemos una flota de gran variedad y nunca nos han puesto problema
7 janvier 2026
Avis spontané
Réponse de Coverdrone
Thank you for such a positive review.
It’s great to hear that the flexibility of our daily cover works well for you, especially when managing a varied fleet. We know that different aircraft and different projects require a practical insurance solution, so making the process straightforward is always a priority for us.
We also really appreciate your comments about our responsiveness and follow-up. When questions or issues arise, consistent communication matters, and it’s good to know you’ve felt supported throughout.
Thank you for trusting us to insure your fleet.
We’re always here when you need us.
Kind regards,
Jake
Marketing Manager
Top company
Top company, since I started using drones I always used their insurances and never had a problem!
26 février 2026
Avis spontané
Réponse de Coverdrone
Thank you for the 5-star review and for choosing Coverdrone from the very start of your drone journey.
It means a great deal to hear that you’ve consistently trusted us with your insurance and that your experience has been smooth throughout. That long-term confidence is exactly what we work hard to earn and maintain.
We appreciate you taking the time to share your feedback, and we’re always here whenever you need us.
Thank you again for being a Coverdrone customer!
Kind regards,
Jake
Marketing Manager
Tuve un accidente
Tuve un accidente con mi drone, al estar todo correcto, documentacion, permisos, etc. Me han asesorado, ayudado y acompañado en el proceso para poder recuperar mi aeronave. Gracias - ImaerDrones
23 février 2026
Avis spontané
Réponse de Coverdrone
Thank you very much for taking the time to share your experience!
We’re sorry you experienced an accident, but we’re very pleased that you felt supported throughout the process. Our in-house team is here to guide customers clearly and professionally from first notification through to resolution, keeping communication straightforward and focused on getting you back in the air.
It’s great to hear that you felt advised and accompanied at each step. That level of service is exactly what we aim to deliver on every claim.
Thank you again for placing your trust in Coverdrone, and we wish you safe and successful flights ahead.
Kind regards,
Jake
Marketing Manager
Terrible Cover
This is another insurance company that charge for ground cover, then when it's claim time say That's not covered.
Also when you send a drone in for repair and it is replaced. You will find if it's a newer model they will replace drone not batteries. Leaving you with unit that is not usable.
Avoid this company.
3 février 2026
Avis spontané
Réponse de Coverdrone
Thank you for taking the time to leave your feedback. We are sorry to see that you feel disappointed with your experience, and we would like to clarify a few points to provide context and reassurance.
Regarding cover for ground equipment, the policy was a recreational drone policy, under which photography equipment is not covered. This information is outlined during the purchase journey and within the policy documentation, which we always encourage customers to review so they can be confident about what is and is not included.
In relation to the claim, wear and tear is not covered under the policy. That said, we still agreed to send your drone for assessment to explore the options available. Following this assessment, the manufacturer supplied an upgraded replacement drone body.
We understand your issue regarding the batteries, and are pleased to confirm that this issue is already in the process of being resolved - new batteries are going being sent to you so that the replacement drone can be used as intended. Your claim hasn't yet been closed, and we will keep you updated with the latest information.
Our aim is always to handle claims fairly, clearly, and with the customer kept informed throughout. If you would like to discuss your policy cover or the claim further, our support team is available and happy to help.
Kind regards,
Jake, Marketing Manager
Coverdrone solved my drone repair problem
Coverdrone solved my drone repair problem, covering the payment promptly and accurately. I really appreciate their work.
29 janvier 2026
Avis spontané
Réponse de Coverdrone
Thank you for your kind review and for taking the time to share your experience.
We’re really pleased to hear that your repair was handled promptly and that the payment process was clear and accurate. Supporting our customers quickly and reliably when something goes wrong is exactly what we aim for, so it’s great to know this came through in your experience.
Thank you again for choosing Coverdrone and for your continued trust in us.
Kind regards,
Jake
Marketing Manager
The short period of time and awesome…
The short period of time and awesome management the climb was handled and minimizing a damn time in the sky
30 janvier 2026
Avis spontané
Réponse de Coverdrone
Thank you for taking the time to leave us a review - we really appreciate it.
We’re glad to hear that your claim was handled quickly and that the team helped minimise your down time, so you could get back in the air as smoothly as possible. Speed, clarity, and keeping disruption to a minimum are all things we work hard to deliver, especially when something unexpected happens.
Thanks again for choosing Coverdrone. If you ever need any support in the future, our team is always happy to help.
Kind regards,
Jake
Marketing Manager
Fui atendido por Jo por unas dudas y un…
Fui atendido por Jo por unas dudas y un problema que salía en la pagina a la hora de hacer la contratación, el servicio que me ha dado ha sido muy rápido y satisfactorio. Muchas gracias
28 janvier 2026
Avis spontané
Réponse de Coverdrone
Thank you very much for taking the time to leave us a 5-star review.
We’re really pleased to hear that Jo was able to help resolve your questions during the purchase process, and that everything was handled quickly and to your satisfaction. I’ll be sure to pass your thanks on to her.
If you ever need any further help or have questions in the future, our support team is always happy to assist.
Many thanks again for choosing Coverdrone.
Kind regards,
Jake
Marketing Manager
ASSICURAZIONE SERIA E AFFIDABILE IN…
ASSICURAZIONE SERIA E AFFIDABILE IN TEMPI BREVISSIMI,NONOSTANTE LE FESTIVITA' NATALIZIE, HA PROVVEDUTO AD EVADERE PRATICA PER FURTO DRONI CON CONSEGUENTE INVIO DA PARTE DI NEGOZIO CONVENZIONATO DI DRONI NUOVI IN SOSTITUZIONE DI QUELLI RUBATI.
CONSIGLIATISSIMA
9 janvier 2026
Avis spontané
Réponse de Coverdrone
Thank you very much for taking the time to leave such a positive review.
We’re really pleased to hear that your claim was handled quickly and smoothly, even during the Christmas period, and that the replacement process met your expectations. Our aim is always to make claims as clear, efficient, and stress-free as possible, particularly in situations like theft where timely resolution matters.
Your recommendation means a great deal to the whole team, and we truly appreciate your trust in us.
Kind regards,
Jake
Marketing Manager
Siempre es una experiencia muy satisfactoria …
Siempre es una experiencia muy satisfactoria la reclamación con Coverdrone, actúan de inmediato y con resultados muy satisfactorios.. no se puede pedir más.
4 janvier 2026
Avis spontané
Réponse de Coverdrone
Thank you very much for taking the time to share your experience.
We are really pleased to hear that your claims experience with Coverdrone has been so positive and that our team acted quickly and delivered a strong outcome.
Providing prompt, professional claims support is a key part of the service we aim to deliver, and feedback like this means a great deal to us.
Thank you again for choosing Coverdrone.
Kind regards,
Jake
Marketing Manager
Muy contento en como me ayudó coverdron…
Muy contento en como me ayudó coverdron en mis accidentes y en mis partes !
5 janvier 2026
Avis spontané
Réponse de Coverdrone
Thank you very much for your 5-star review and for taking the time to share your experience.
We’re really pleased to hear that you were happy with the support you received following your accidents and during the claims process. Helping our customers clearly and efficiently when they need us most is extremely important to us, so your feedback means a great deal to the whole team.
Thank you for choosing Coverdrone and for placing your trust in us.
Happy flying,
Jake
Marketing Manager
So glad with this company
So glad with this company! Super fast delivery with claims and help. Thanks!
16 décembre 2025
Avis spontané
Réponse de Coverdrone
Thank you very much for the 5-star review and for taking the time to share your experience.
We are really pleased to hear that the claims process was handled quickly and that our team was able to support you when you needed it. Fast, clear claims handling is a key part of what we aim to deliver for every customer.
Thank you again for choosing Coverdrone and for your kind feedback.
Kind regards,
Jake
Marketing Manager
Very impressed from start to finish
Very impressed from start to finish. Took 72 hours from the initial claim to getting it approved and finalised. Service was fantastic and very proactive. Great service!
4 décembre 2025
Avis spontané
Réponse de Coverdrone
Thank you for such positive feedback. It’s great to hear how smoothly everything moved for you and that your claim was completed within 72 hours. Our team will really appreciate your comments about the proactive service.
If you ever need anything in the future, we’re here to help.
Kind regards,
Jake
Marketing Manager
Highly recommended
Clearly, the judgements go apart. I am on the five-star side as a private customer. Swift registration process and I have had two incidents that have been sorted out quick and correct.
5 novembre 2025
Avis spontané
Réponse de Coverdrone
Thank you so much for your kind review!
We’re really pleased to hear that your registration was straightforward and that our team handled your incidents quickly and correctly. We always aim to make both the setup and claims processes as smooth as possible, so it’s great to know this matched your experience.
We appreciate you taking the time to share your feedback and for choosing Coverdrone over the years.
Kind regards,
Jake
Marketing Manager
Per ora tutto ok.
Ho acquistato una polizza base da 18€ e spicci per essere in regola con gli adempimenti relativi al pilotaggio di un piccolo drone in Italia. Tutto ok, ho stipulato la polizza online senza problemi, ho pagato e ho scaricato la documentazione in italiano e in inglese direttamente dal mio account in mezz'ora. Poco dopo é arrivata la documentazione via e-mail.
Aggiornerò la recensione se mai avrò bisogno di aprire un sinistro (spero proprio di no) oppure se deciderò di aumentare le coperture.
25 octobre 2025
Avis spontané
Réponse de Coverdrone
Thank you very much for your review! We’re delighted to hear that setting up your policy was quick and straightforward, and that you received your documents promptly in both languages.
We hope you never need to make a claim, but if you do, you’ll be in good hands - last year, over 95% of claims were accepted and settled by our team. Our process is designed to be fast, fair, and transparent, helping pilots get back in the air as soon as possible.
We appreciate you choosing Coverdrone for your drone insurance, and we hope your flights continue safely and smoothly. Should you ever wish to adjust your cover or have any questions, our support team will be happy to help.
Best regards,
Jake
Marketing Manager
Super happy
Super happy
they have a good system for the cover of my drones and super support!!!!
***** stars service and customer service
16 octobre 2025
Avis spontané
Réponse de Coverdrone
Thank you so much for your kind words!
We’re delighted to hear that you’re so happy with both our cover and customer support, as our team works hard to make sure everything runs smoothly from start to finish.
Wishing you many safe and enjoyable flights!
The Coverdrone Team
Please don't use CoverDrone.com
Please avoid this company! I made the mistake of choosing coverdrone for drone insurance and after giving them my money for over two years when it came to me needing to use my insurance they did everything they could to not cover me. I had made a mistake in the serial number section so they declined cover even though the serial number is noted as 'Optional' on their website. They are a hugely unhelpful, unfriendly company that do not care about their customers. After feeling pretty devastated that my brand new Mavic 4 Pro drone was dead I send it to DJI for repair even though the drone was totally beyond repair after the crash, I was expecting a hefty repair/replacement bill. DJI paid for me to send them the drone on the Thursday, they received it by Friday then Monday morning I get an email saying they are replacing my drone and lost battery completely for free. By Tuesday afternoon I had a brand new drone and battery even though I had no insurance with DJI and the crash was fully my mistake. I immediately purchased Care Refresh with DJI and have learned the hard way that CoverDrone.com are a waste of time and money. If you have a DJI drone please insure it directly with them, absolutely incredible service.
14 août 2025
Avis spontané
Réponse de Coverdrone
Thank you for your feedback. I’ve personally looked into your case and I’m sorry to hear how disappointed you’ve felt during your claims experience.
It would be inappropriate to go into the details publicly, but I can reassure you that we don’t look to avoid paying valid claims. Every claim is assessed carefully and fairly in line with the policy terms, and our claims team are there to support customers through what can be a stressful time.
We do appreciate the time you have spent as a Coverdrone customer, and if you’d like to discuss this further, our claims team can be reached at claims@coverdrone.com or on +44 (0)1270 448 998.
Kind regards,
Jake, Marketing Manager
Stipulato il contratto base da 19,99 il…
Stipulato il contratto base da 19,99 il 01/09/2025 , dicono di essere celeri nel mandare la documentazione del contratto...ma così non è purtroppo , ho mandato il messaggio su whats'app al numero che loro dicono di inviare , mi è stato detto che ci vogliono dalle 8 alle 16 ore lavorative , quindi 2gg ....ad oggi non ho nulla in mano ne mail ne pdf del contratto assicurativo stipulato, allora ho contattato un loro collaboratore che ora dal 01/09 /2025 non collabora più con loro proprio perché mi ha detto che una azienda così quando vede che i numeri di clienti e di contratti sono molti deve essere strutturata ben per poter dare un efficiente servizio e loro peccano molto in questo ... tra l'altro preciso che ho scelto loro cioè Coverdrone , proprio perché questo collaboratore anche su canali youtube ,Facebook, istagram sponsorizzata questa società... quindi mi sono fidato ... concludo che , se un cliente stipula un contratto di assicurazione con voi , non lo fà perché quel giorno non sa che fare , ma perché forse vuole essere in regola con le vigenti regole in corso , nel mio caso e in altri che leggo cosa succede, ....che io ho pagato per un contratto di assicurazione che parte dal 01/09/ 2025 ed a oggi ancora non ho nulla quindi per il momento 2gg è mezzo di assicurazione persa , e ancora non so per quanto andrà avanti questa situazione...
4 septembre 2025
Avis spontané
Réponse de Coverdrone
Thank you for sharing your feedback. I have personally looked into your case to make sure everything is clear.
You contacted us on the 1st September, and our team replied to you the very same day. At that time, we advised you that your policy is already prepared in your online account, and that you just need to log in and complete the purchase. This is still the case - as soon as this step is taken, your policy will be live and your insurance documentation will be issued to you instantly.
Please do log in at your earliest convenience, and if you would like any assistance at all, our support team will be very happy to help guide you through the process.
Kind regards,
Jake
Marketing Manager
Preventivo rapido e indolore, pagamento non ci siamo
Preventivo rapido e indolore, facile stipulare la polizza più adatta alle vostre esigenze, con possibilità di averla base base oppure con tutte le aggiunte a vostro piacimento, inoltre la somma è abbastanza contenuta al momento contando che è obbligatoria per legge, non ti spennano come con le auto, ho pagato €18,5 per una polizza annuale base per uso ricreativo . Non mi piace invece che non ci sia PayPal come metodo di pagamento, quindi devo dargli tutti i miei dati della carta di credito, vi prego di sistemare la cosa perché è molto poco professionale, sembra quasi un sito truffa che chiede direttamente la carta di credito ed è possibile pagare solo e soltanto in questa maniera.
12 août 2025
Avis spontané
Réponse de Coverdrone
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the quoting process straightforward and the policy options flexible and good value for money.
We understand your concern regarding the payment method. Please be assured that our payment system is fully secure and your information is handled in accordance with strict industry standards. Secure credit card payments are a standard method used by professional businesses worldwide, and we take great care to ensure your data is protected at all times.
We appreciate your comments and will keep them in mind as we continue to review and develop our services.
Kind regards,
Jake
Marketing Manager
Mai più
Mio marito ha sottoscritto e pagato la polizza. ( 97 euro)Non gli hanno mai mandato via mail il contratto! Chiesto restituzione soldi, stiamo ancora aspettando e sono passati due mesi!
30 mai 2025
Avis spontané
Réponse de Coverdrone
We’re very sorry for the delay you’ve experienced and understand your frustration. After checking our records, it appears the policy was arranged through one of our authorised agents.
We recommend contacting the agent who issued the policy, as they are best placed to assist. That said, we will also investigate on our side to help bring this to a satisfactory resolution.
Thank you for your feedback - we’re committed to improving and providing the highest level of service.
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