Coverdrone Avis 

Quick easy service. Polite and uk based people handling my case. Got my drone sorted in no time. 5 stars

Al momento non ho ancora usufruito della copertura in quanto non ne ho avuto bisogno. Ho chiesto comunque informazioni su cosa servisse al livello di documentazione più altre info. Il supporto è stato cordiale e veloce nelle risposte (via email).

Ricordo che la copertura sul drone copre in caso di danni accidentali e non in caso di usura!

Per il resto continuo a fare l'assicurazione civile e del drone con loro.

Ottimo rapporto qualià/prezzo!

Couldn't be happier. We had Coverdrone insurance for a holiday in Europe. I very stupidly lost our drone in a tree. Flight data submitted, and claim approved very quickly.
Reps were helpful and whole process was simple.
Would absolutely recommend.

I have used Coverdrone for a number of years for my commercial drone insurance. At renewal last time round it was offered to me to insure my other ground based equipment also (cameras, laptops etc). This ground equipment policy has proved to be expensive and worthless.

I have never made any previous insurance claims, however my camera suffered an internal issue last month which happened randomly and meant the camera could not be used, costing my business money and stress due to needing to source a replacement fast. I hoped Coverdrone could at least assist in someway by covering the cost of a hired in replacement, or assisting with the cost of repair... Unfortunately they didn't want to know and put this random event down to 'wear and tear' and therefore didn't want to provide any cover whatsoever.

Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging - A camera completely stopping working at random during normal use is not natural and inevitably occurring damage.
The representative on the phone said that if this damage was caused by myself (if I had dropped the camera / got it wet etc) then it would be covered, but I am not covered as I did not cause the damage - Make that make sense!

azienda seria che fornisce ottima assistenza post vendita, con tempestività e chiarezza.

Det er nærmest umuligt at komme ud af, man kan skrive opsigelser på stribe og de fatter intet.

Excellent cover provided by the company. I have had cover from them for the past 7 months. The Fly Safe app is a comprehensive solution for pilots that are conducting the operation.

Honest to their word - and fast!

Il processo di sottoscrizione è molto semplice e veloce. Tutto si svolge online in modo educativo. Il pagamento mensile mi ha sorpreso, perché sono riuscito ad assicurare il mio drone senza spendere molto. Tuttavia, ciò che mi ha davvero sorpreso è stato il servizio post-vendita. Ho avuto un incidente con il mio drone e hanno risolto tutto in meno di 24 ore. Mi hanno aiutato a ottenere le informazioni di cui avevo bisogno e sono sempre stati molto veloci nel rispondere. Vorrei che tutte le compagnie assicurative fossero così. Grazie mille!

I've been insured with coversdribe for my personal drones for around 4+ years.

I've been in a claim situation with them, and they always seem happy to help. Claims are dealt with quickly and effectively, being hassle free.

I've sound most of their staff are very helpful and very willing to help out.

Brilliant

I have been reading a lot about this company before to buy an insurance policy for my drone. Also because I live in Italy and Coverdrone is based in England. I have then ask some questions to the customer service and they quickly reply. I have after purchased the policy. After few days for personal reasons ( increasing difficulties to fly in Italy ) I have request to cancell the policy, giving back the drone to the supplier. They did within few hours. This is my experience. I don't know about claims, but like we say in Italy " Il buongiorno si vede dal mattino " which it means " you learn of a good day since the early morning ". So, it has been a nice early morning for me and I would trust Coverdrone for the rest of the day.

Hands down one of the best services I've ever had,MY CLAIM GOT APPROVED AND ITEM SHIPPED WITHIN A DAY, I crashed my DJI avata into a waterbody recently on a hiking trip to the mountain, I registered the claim on 25th Sep and as soon as I submitted flight data, CAA details, proof of purchases etc they approved my claim today on the 26th Sep and just received an email saying my item is shipped, Extremely happy with COVERDRONE, I would 100% recommend them over every-other companies out there 😊

Customer care is ZERO

When you try to claim you get stupidity put as a response when your claim hanfler is on leave the other person who takes over does not lookj at the claim history or anything in the past and makes mistakes. The company does not handle customers with respect and I will be reporting the issues to the Finanacial Ombudsman

First class service. I crashed my DJI drone on Sunday 16th April 2023. Flying sideways across a rocky valley wall I messed up. The drone was unrecoverable.
Contacted Coverdrone on Monday, response immediate. A few formalities, proof of ownership, video of event, flight record, Drone Pilots licence and registration data and we're good to go.
New drone obtained Tuesday, quote accepted and in flight on Wednesday.
The payment was in my account on Friday morning.
Can't rate them highly enough. Melanie Aldred was the adjuster I dealt with and was more than helpful.
Yes, I spent a little of my own money as well and got a better drone! Cover for that drone? Yep, with Coverdrone... at NO EXTRA COST.
5* Service.

Claimed to provide commercial drone insurance, however, after being unable to charge my card for a monthly premium, they cancelled my company's policy less than 24hrs later. They said I could set up a new policy but that this would have a new policy number which would then need to be reported to the CAA.

Avoid at all costs. Certainly don't treat you fairly as a customer. Claims process is confusing and keep asking for additional information and changing the goalposts. Staff are rude and unhelpful and their Directors think they are better than you and won't speak to you or even call you back! Was promised that my claim would be paid on Monday and I'm still waiting. I get concerned when everyone at the company has the same surname, so you get family members investigating other family members, how on earth will this be fair. AVOID at all costs!

Can’t rate this company enough, great communication from Melanie letting me know every step of the process from start to finish and turned around an insurance claim within a week.

Would like to think I won’t be using them again but who knows. Thank you Melanie and Mel.

I’ve not had to claim which means I can’t judge them on that.

Their insurance does seem comprehensive and appears to be well regarded. My only gripe is that on renewal, I rang to ask if the renewal quote could be reduced even by a small amount as a) I rarely fly and b) I am a skint retiree!

They said no. Pay it or not “it’s your choice”.

Can’t argue with that 😂

Please note: they don’t accept PayPal which is surprising. Not everyone likes to give credit card details online.

You can really only rate insurance after you've had to use it. So on Saturday I lost my drone, Monday I spoke to Melanie Aldred who asked me to send two additional bits of info. Today is Wednesday & my drone has been replaced. I think as long as you provide everything asked for, and they were totally reasonable about what they wanted, and as long as you weren't doing anything you weren't supposed to be doing, then the claim will be dealt with quickly. Thanks Coverdrone & Melanie for a service second to none

Avoid, terrible service. Keep getting locked out of account even when using correct credentials. Getting emails saying I haven’t paid when I have. I wouldn’t trust these if ever had to make a claim. There are much better companies.