Coverdrone Avis 

**UPDATE**
Due to confusion and misunderstanding, further conversations and such. Coverdrone have come up trumps and agreed to cover my drone and pay for the damage. This update supports my title on this post.

A couple of weeks ago i put my Mavic Air 2 into a tree.
Prior to going out that morning I remembered that my drone insurance had expired and i had to renew it. I did that at about 09:19, paid by credit card and it showed on my statement as ‘pending’ which is normal.
I went out flew and had the accident. Rang the insurers and explained i wanted to claim, they said they had no record of the cover, I pointed out it was still on my credit card statement as ‘pending’. They said OK we’ll get the ball rolling.
Drone collected by DPD, delivered to Heliguy for assessment and repair…so I thought.
Today I get email from Coverdrone (the insurers) saying I was not on cover after all.
Seems like they didn’t take the funds as expected after I pointed out i wanted to claim.
£426.00 repair bill for me now.
It’s true, you only know how good an insurance company is when you try to claim.
Caveat emptor I guess?

cannot fault Coverdrone enough, my drone had a malfunction while in Thailand crashed into the sea, I also lost my controller during the incident as it went overboard, the drone was recovered, but not the controller (£879 Lost) but immediately as soon as I filed the claim, the staff were friendly and helpful, asking all the questions and giving me all the documents to fill out, the process was very quick and easy, they even offered me to pay a fee to cover the cost of the replacement controller even though my excess only covered the drone, the price was very fair @ around £250 to get the controller replaces as well given the cost of the DJI RC-PRO, I actually declined this offer because I was so short on funds and travelling, in hindsight I would have borrowed the money to pay it off but that was my choice not to borrow to pay, so again I cant fault Coverdrone on this as well, above and beyond service.
I paid my excess for the replacement drone and it was dispatched the very next day and received 24 hours later.
I only had 1 months cover as I was only travelling for a month so it really was such a good idea to be insured as my mavic 3 is £1899 on its own, I have recieved my replacement and will now be using coverdrone again with a yearly subscription based on their excellent handling of my case, many thanks

5* and would give more if I could. I'm a little dubious with insurance (at least as far as vehicle cover is concerned), but here in drone land Coverdrone have been fantastic. No issues, very friendly and helpful customer service too! I'll be using them for a long time to come, and hopefully I'll be more careful with my drone from now on! I can see why they get very high marks across the board!

Wanted to cancel insurance a couple of minutes after signed but of course all i got was an error.