Crosshatch Avis 

232
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered 2 hoodies,the size was not accurate,so I sent them the package back asking for a replacement with a slip inside asking for any colour and bigger size,paid postage myself and even sent them a s... Voir plus

Noté 5 sur 5 étoiles

Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

As always amazing products fast delivery and kept me informed all the way. Prices even beat the highstreet shops selling crosshatch clothing too which is a bonus, shame the highstreet shops don't hand... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

232 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,7

Tous les avis

(232)

22 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Great value, terrible sizing.

Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the front that I couldn’t close together!

25 octobre 2024
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Réponse de Crosshatch

Thank you for your feedback! We're glad to hear that some aspects of your shopping experience met your expectations. We're sorry to hear about the sizing issue you encountered. Please don't hesitate to reach out to our customer service team, and we'd be happy to assist you in resolving this matter.

Noté 1 sur 5 étoiles

Crosshatch Mens New Embossed Techno…

Crosshatch Mens New Embossed Techno Straight Fit

Jeans look good and on first inspection and try on, they looked and felt good. However after wearing them for a day I realise these are not comfortable to wear. They literally crush your groin when seating/bending!! I don’t know why as there is plenty room in waist and I need a belt!! Never had this issue with my old jeans and they were a smaller waist size. I would love to say it’s my massive crotch but unfortunately I thinks these are just not made right.
Since I removed tags etc after first inspection I’m now left with the cost of buying again. As I bought in bulk that’s another cost I could do without!

5 octobre 2024
Avis spontané
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Réponse de Crosshatch

Hi John, I'm sorry you weren't happy with the jeans you ordered. I would like to look into this but the reference isn't recognised. Could you please get in touch with Customer Services so we can try and help you.

Noté 1 sur 5 étoiles

Parcel Gone Walkabout in Tadworth DO

My hoodie's haven't arrived. Have emailed customer service twice, no reply.

Ordered them Tuesday night 27th.
(Looking at other reviews on here I wish I hadn't)

Dispatched Wednesday 28th apparently...
(My guess is this is so they can charge me....)

Not recieved at Royal Mail till Saturday 31st!!!
(This means the parcel sat there for 3 days...lord knows why)

Monday 2nd it's in Tadworth DO wherever that is as it is nowhere near where I live and has sat there for nearly a week.

Tried contacting customer service, no response.

Please avoid ordering from Crosshatch if you can help it. Especially if you actually want what you've ordered.

28 août 2024
Avis spontané
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Réponse de Crosshatch

Regarding your review, I am extremely sorry your parcel was delayed during its journey with Royal Mail. I have looked into this and can see that the parcel was sent to the wrong delivery office by them which had a subsequent knock-on effect. My colleague contacted you on 6th September to confirm that you would be receiving your parcel on the 7th, which I can see did happen. I'm sorry you felt the need to leave a one-star review for this delay. Unfortunately, we were unable to speed this up once it had left our warehouse.

Noté 1 sur 5 étoiles

After a week the soles fell off

After a week the soles fell off, extremely uncomfortable to wear

8 août 2024
Avis spontané
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Réponse de Crosshatch

Please get in touch with our customer service team about this issue so that we can investigate this. Unfortunately, as we do not have an order number we cannot contact you to resolve this matter.

Noté 5 sur 5 étoiles

Top tier customer service

Used this company for their great fitting jeans for a while now and have always been happy but a recent after sales issue was dealt with incredibly efficiently by Sian and has made the experience even sweeter.

20 juillet 2024
Avis spontané
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Réponse de Crosshatch

Thank you for your very kind review. Our customers are incredibly important to us and its so satisfying when I hear feedback like this.

Noté 5 sur 5 étoiles

Fast delivery, great value

Fast delivery, great value products. I've bought a few things recently and have been very happy with the service and quality

24 avril 2024
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Réponse de Crosshatch

Very glad to hear that. We really appreciate you taking the trouble to leave a review.

Noté 1 sur 5 étoiles

Cloth is not up to the standard

Cloth is not up to the standard

25 mars 2024
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Réponse de Crosshatch

Thanks for your order. I'm sorry you felt disappointed with the quality of your order. In situations like this, it is always best to contact our customer support team who can help to resolve these issues. We do have a returns policy where items can be returned for a full refund if sent back within a certain time frame and in a saleable condition. Please get in touch with us if you wish to do this.

Noté 1 sur 5 étoiles

The kings of low tier trash clothing

No way to review their items on their website so ill leave it here. Bought a hoodie, the sleeves were so long anyone that isn't in the NBA would look ridiculous and they were so thick anyone that hadn't placed in the top 3 of the arnold strongman classic would also look ridiculous. Sleeve ends also had no cuff so they just hand over your hands instead of gripping like any other hoodie I've bought ever. Easily the worst torso based clothing item I've ever owned.

edit: notice how the company response says "if it happens again" why not now? despite them knowing full well im not going to buy anything again, almost like they don't actually care 😂

12 avril 2024
Avis spontané
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Réponse de Crosshatch

Thanks for your order although I am very sorry to hear you have this issue with your purchase. Quality control is done at the manufacturing stage, so we do not check every item despatched from here. This means that, unfortunately, there are occasions when items will slip through with faults. If this happens to you again please get in touch with our customer support team who will be able to assist you.

Edit: My apologies, we do care. Please do get in touch regarding this issue. We will talk you through our process for returning faulty goods and should be able to reimburse you the £6 you paid for the hoodie.

Noté 1 sur 5 étoiles

Should have gone to specsavers

Just Purchased a two pack of Traymax Joggers in Medium, One pair of medium the correct size , The other pair was a Large or xl,Did issue me a Return Postage and waiting on a refund, But just looking at them you coulsd see they were a different size without measuring, They should have gone to Specsavers.

15 mars 2024
Avis spontané
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Réponse de Crosshatch

I'm sorry you had this issue when ordering a two-pack of medium joggers. I can see from your order that you contacted us about this, and as you said in your feedback, we offered to pay for you to return these so we could send a replacement in the correct size or refund you. Sometimes the wrong size is added at the manufacturing stage and we only learn about this when the customer opens the bag.

Noté 4 sur 5 étoiles

Very good customer service

I was actually impressed by an excellent customer service. I mean my order has been dispatched almost instantly. And delivered within 48 hours. Which is great, bigger brands don't do that. Disappointed to see that nothing fits as they go really smaller than other regular brands. My son is an M and I ordered L but didn't fit, very very tight.
I then found out the return is not free as most shops. Therefore I paid to send it back. In the meantime I read some reviews about how long it takes to process refunds, yet it didn't apply to us. Really, really professional someone wrote to me within a day since it has been delivered to them and got the money back, less the transport. Therefore in this transaction I lost £6, the cost of transport back and forth. This is going to put me off for buying again or trying other item. I would advise the company from a customer point of view to look into that. As now I would really know to choose item 2 size bigger and maybe look at stretchy materials. Yet, because if I would have to pay in case one of the items don't suits us for any reason, I won't consider ordering.

19 mars 2024
Avis spontané
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Réponse de Crosshatch

Thank you for your feedback and the positive review. I'm sorry the items didn't fit your son. If you ever order anything again and feel that the items are smaller than the size they should be, please do get in touch with us about this before returning as will pay for you to return these if they are mis-sized.

Noté 5 sur 5 étoiles

Great deal

Great deal. Quality coat.

23 février 2024
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Réponse de Crosshatch

Thank you for your positive feedback. We appreciate this.

Noté 4 sur 5 étoiles

Pretty efficient

It was straightforward to find and order the correct item. I paid for next day delivery but it arrived a day later. Could have been a delay by Royal Mail. I also sent back the item and they refunded me on the same day. Minus the shipping cost. So my experience was pretty good.

23 février 2024
Logo de Crosshatch

Réponse de Crosshatch

Thank you for your positive feedback. It is much appreciated.
The express service we offer is Tracked 24 with Royal Mail. This aims to deliver within 24 hours but does not guarantee this so there may be times it doesn't arrive the following day 🙂

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