Ordered 2 hoodies,the size was not accurate,so I sent them the package back asking for a replacement with a slip inside asking for any colour and bigger size,paid postage myself and even sent them a s... Voir plus
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Lisez les avis des autres
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... Voir plus
L'entreprise a répondu
As always amazing products fast delivery and kept me informed all the way. Prices even beat the highstreet shops selling crosshatch clothing too which is a bonus, shame the highstreet shops don't hand... Voir plus
L'entreprise a répondu
Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Coordonnées de contact
Northgame House, Haig Road, Parkgate Industrial Estate, WA16 8DX, Knutsford, Royaume-Uni
- info@crosshatchclothing.com
- www.crosshatchclothing.com
3,7
Moyen
232 avis
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A répondu à 66 % de ses avis négatifs
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Ordered 2 hoodies,the size was not…
Ordered 2 hoodies,the size was not accurate,so I sent them the package back asking for a replacement with a slip inside asking for any colour and bigger size,paid postage myself and even sent them a separate email to make sure they won't refund me the money and just sent me a replacement. Obviously they refunded me but without the shipping fee that I had paid originally so I basically wasted 10£ for nothing and waited like a donkey. Shocking,no wonder everyone is using amazon or ebay will never use any 3rd party again,a complete waste of time and money.
4 septembre 2026
Avis spontané
Great company and great customer…
Great company and great customer service would buy from here again infact I have
24 juin 2026
Great products, great service
Great products backed up, should you need it, with excellent customer service.
3 juillet 2026
Avis spontané
Good quality
Ordered two mystery parcels large but received one large one small. Quality high.
24 juin 2026
Terrible customer service
Terrible customer service. Won't provide full refund even though I haven't received goods.
25 juin 2026
Avis spontané
Exemplary Customer Service
Following a complaint about the quality of a product, we received exempary Customer Service. We have purchased Crosshatch products before so realised that this was not up to their usual high quality standards. However, as the garment had been purchased as a gift, it was more than 6 months' old. On providing proof of a quality control issue through photographs, we were given a gift voucher for the full value and an apology. We were very impressed. Our issue was dealt with quickly, efficiently and to our satisfaction so we cannot recommend Crosshatch highly enough and will be happy to purchase from them again - my Partner is excited to be able to spend his gift voucher.
6 mai 2026
Avis spontané
Trainers
Great service as always brilliant delivery service too great price and quality
24 avril 2026
Never have stock!
Decent clothing if you can actually get what you want.
I have been buying a certain type of Crosshatch Jeans for ages, but nowadays they never have any in stock!?
I keep receiving regular emails from them advertising sales and offers etc. but every time I check the website they never have my size!
I have been waiting months and months now, and I can’t buy the jeans I want ✋🏼😡👎🏼
5 avril 2026
Avis spontané
Réponse de Crosshatch
Thank you for your review and for your continued loyalty to Crosshatch Jeans.
We're sorry to hear you've been unable to find your preferred style and size in stock. We understand how frustrating this must be, especially after waiting for several months.
If you contact our Customer Services team with details of the jeans you're looking for, we'll be happy to check whether we are expecting any stock replenishments and, if so, provide an estimated timeframe where possible.
We appreciate your feedback and hope we can help you find the jeans you're after.
Well done, Crosshatch
Easy ordering process; great price; good quality clothing and prompt delivery
25 mars 2026
Réponse de Crosshatch
Thank you for your fantastic review!
We're delighted to hear that you found the ordering process easy and were pleased with the price, quality of the clothing, and prompt delivery.
We really appreciate you taking the time to share your experience and hope to see you shopping with us again soon.
Poor quality zips on the winter type…
Poor quality zips on the winter type jackets. I have a Green Parka , and a relative has a blue padded/puffer type jacket. Both have suffered zip failure, rendering both jackets useless, after minimal usage.
10 mars 2026
Avis spontané
Réponse de Crosshatch
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the zips on your jackets, as this is not the standard we aim to provide.
If the jackets were purchased directly from us, please contact our Customer Service team with your order details, and we will be happy to look into this for you. Subject to stock availability, we may be able to arrange replacements, or if not, a refund if the jackets were purchased in the last 6 months.
We appreciate you bringing this to our attention and hope to resolve the matter for you.
Good quality and fst delivery
24 novembre 2025
Réponse de Crosshatch
Thank you for the great review!
It’s fantastic to know you’re pleased with the quality and fast delivery. We work hard to make sure orders arrive promptly, so that’s lovely to hear.
Thanks again for choosing us.
Absolutely appalling service and…
Absolutely appalling service and product
The item was a Christmas gift , a belt, and it has started to disintegrate already , the quality is so poor it’s abysmal, but then customer service was truly shocking, not help what so ever, so the quality is a good as the customer service, get better service and product from a boot sale
Avoid the product at all costs , might as well throw your money in bin than buy their product
17 décembre 2025
Avis spontané
Réponse de Crosshatch
We’re sorry to hear about your experience with the Crosshatch belt and that the item didn't meet expectations.
Unfortunately, we’ve been unable to locate a record of this purchase, as we require the purchaser’s details to investigate further, and this information has not been provided. As the belt may have been purchased as a gift from a third-party retailer, we’re unable to verify the storage, handling, or authenticity of the product.
We do take both product quality and customer service seriously, and we’re always happy to help where possible. If you’re able to share details of who purchased the belt, we’d be glad to look into this further.
Excellent customer service.
16 janvier 2026
Avis spontané
Réponse de Crosshatch
Thank you so much for your lovely review. We aim to please 😊
I have made several purchases from…
I have made several purchases from Crosshatch, prices are always either very reasonable or a bargain. Delivery times have been prompt and never had an issue with either delivery or items I have purchased.
25 août 2025
Réponse de Crosshatch
Thanks so much for your continued support!
We’re really glad to hear you’ve been happy with our prices, delivery times, and the items you’ve purchased. It’s great to know everything has arrived promptly and met expectations each time — that’s exactly what we aim for.
Thanks again for choosing Crosshatch, and we hope to see you back again soon!
Réponse de Crosshatch
Thanks, Ikram. That's really kind of you to leave a review.
I experienced an issue a few pairs of…
I experienced an issue a few pairs of footwear and contacted the customer service team. The response was almost immediate, and Siân was extremely helpful, promptly passing my information on for further assistance. Mark from the merchandising team then took over and handled my issue with great professionalism and care.
The service provided by Siân, Mark, and everyone at Crosshatch involved in resolving this matter was exceptional. It is rare to receive such a high level of customer service, and this experience has certainly reinforced my decision to continue using Crosshatch products. Thank you to all involved.
4 décembre 2025
Avis spontané
Réponse de Crosshatch
Thanks so much for taking the time to leave this review!
We’re really pleased to hear that Siân and Mark were able to help get everything sorted for you. We’ll definitely pass your kind words on to them — they’ll be delighted to hear it!
Great customer service is something we care a lot about, so it means a lot to know this experience has reinforced your trust in Crosshatch. Thanks again for your support, and we hope to see you again soon.
BAD QUALITY BAD SIZING CHEAP RUBBISH
HOW CAN A 3 PACK OF JOGGERS ALL OF THE SAME STYLE AND MEDIUM SIZE HAVE COMPLETELY DIFFERENT FITS DEPENDING ON THE COLOUR?!?!
Poor quality badly made jogging bottoms and hoodies that I will only wear indoors! Purchased a set of 3 joggers that came in 3 colours in a size medium and each pair had a completely fit, the blue were too tight, the grey were too baggy and the black pair were just the right fit! Exact Same for the hoodies!
WILL NEVER BUY FROM HERE AGAIN... CHEAP RUBBISH!!!! AND HAVE TO PAY FOR POSTAGE TO RETURN BAD QUALITY...... CANT BE BOTHERED!
5 décembre 2025
Avis spontané
Réponse de Crosshatch
We’re really sorry to hear how disappointed you are with your order. That’s not the experience we want any customer to have.
All of our joggers and hoodies are made to the same sizing specifications, slight variations can occasionally occur between colours due to differences in dyeing and production batches. That said, the level of inconsistency you’ve described is certainly not what we aim for.
We’re especially sorry that you didn’t feel it was worth reaching out to us directly — our customer service team is always happy to help resolve issues like this, whether that’s with a replacement, sizing advice, or a return. If you had contacted us, we would have done our best to put this right for you.
If you do change your mind, please feel free to get in touch with our support team, and we’ll be happy to look into this further. Your feedback has been noted and shared with our quality team so we can continue to improve.
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