Crosshatch Avis 

232
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered 2 hoodies,the size was not accurate,so I sent them the package back asking for a replacement with a slip inside asking for any colour and bigger size,paid postage myself and even sent them a s... Voir plus

Noté 5 sur 5 étoiles

Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

As always amazing products fast delivery and kept me informed all the way. Prices even beat the highstreet shops selling crosshatch clothing too which is a bonus, shame the highstreet shops don't hand... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

232 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,7

Tous les avis

(232)

22 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I am entirely satisfied with quality and size

High quality as I bought recently, in terms of quality and size only that but also return details on the card such as telephone number, QR code and company email which is super convenient if someone to be returned. I am entirely satisfied.

13 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Coat/Jacket zippers too weak (cheap?)

I am a long time supporter of this brand, and I will probably continue to buy & wear it.
Although, they NEED, to improve the quality of their coat/jacket zippers.
Happened with 2 coats now; disappointed.
That's the ONLY critique though! 4/5
Would've been 5/5

5 février 2025
Avis spontané
Logo de Crosshatch

Réponse de Crosshatch

Thanks for this important feedback, which has been passed on to the relevant team. We want you to know that we value your business, and our Customer Support team is here should you have any queries or if any problems arise.

Noté 5 sur 5 étoiles

Qual

It’s my first experience but it’s amazing quality and cheaper price

25 janvier 2025
Noté 1 sur 5 étoiles

Bad quality clothing and bad processes to resolve returns

clothes started getting holes after one wash. Returned most of them and lost quite some money in the postage itself. Very bad return experience and process of signing things on paper and mailing them.

6 janvier 2025
Avis spontané
Logo de Crosshatch

Réponse de Crosshatch

Hi, thanks for your feedback, and please accept our sincere apologies that you received a defective item. In this type of situation, we never expect a customer to pay postage to return a faulty item. It is essential, though, to contact our Customer Service team before sending anything back so we can arrange a label.

Noté 5 sur 5 étoiles

I've bought from Crosshatch for years

I've bought from Crosshatch for years. Always great service and deliveries. They make clothes in colours that others don't. I've had a waterproof jacket that is over likely 10 years old and still going strong. Great value for money.

17 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

These coats are shocking

Second coat Milwaukee khaki coat
Both times stitching came apart
From different stores
They are poorly made and overpriced I won’t be buying anything else

2 janvier 2025
Avis spontané
Noté 2 sur 5 étoiles

Size differentials

Out of two tee-shirt ordered, both the same size, one fitted but the other didn't. Two pairs of trousers, once again, one fitted the other didn't. The difference in the waist sizes were incredible.
The shoes ordered were far too big, whereas every other pair of shoes I own of the same size fit me.

24 novembre 2024
Noté 1 sur 5 étoiles

Well i lost a body warmer size L

Well i lost a body warmer size L, i loved it so much i wanted another, the same, but it appears the sizes/labels have been ajusted, bad customer service, its not the same size but with the label as L

26 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Poor quality don't go there

Poor quality don't go there. Terrible after sales service i bought various clothes from crosshatch over the last few years not expensive but poor quality .zips don't last long sewing very poor especially on inside linings I bought a £30 jacket just before Christmas not expensive looks ok for dog walking put my phone into the inside pocket and the phone fell straight through smashing the front screen on speaking with Gail in customer service told me that there were inside pockets to the jacket and I should of checked through jacket for floors not great customer service. If you read this review just be careful if you purchase clothing from crosshatch because you get what you pay for poor quality and no customer service the phone screen will cost £160 to fix richard glover maidenhead

20 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Multi sizes unlucky

Ordered from their Black Friday deal and they sent a box with all different sized boxers in.

Confused as to how that even happens to begin with.

Emailed and they asked for photos of boxers both a measure beside them - which I did. I asked to be sent my original order when asked and they proceeded to refund me instead.

19 novembre 2024
Avis spontané
Logo de Crosshatch

Réponse de Crosshatch

Thanks for the feedback, Robert. We are aware of the issue with these boxers and are looking into this. Please accept our apologies for refunding you in full. I believe this was an oversight for which we apologised at the time. We hope you do order from us again and we can provide a better experience.

Noté 1 sur 5 étoiles

Bought a pack of three men’s boxer…

Bought a pack of three men’s boxer shorts for a Christmas gift,very poor quality and the sizing is way off,also a pack of three socks as a gift again the quality is dreadful,about to package the items to send back and noticed on the website that you are unable to return underwear so in the bin the boxers will go,it you want decent quality avoid this company!!!!

9 novembre 2024
Avis spontané
Logo de Crosshatch

Réponse de Crosshatch

Hi Jackie, could you please get in touch with our Customer Services team who would like to assist you with this issue. Any faulty items will be dealt with on their own merit so the booking conditions wouldn't apply.

Noté 2 sur 5 étoiles

Poorly packed items so can’t give as presents

Bought some boxer shorts as presents and packaging arrived damaged with 2 out of the 3 sets so not really suitable for giving to anyone. I contacted the company and they agreed to exchange but only if I paid for the postage to return the damaged items and said it may happen again. So pay extra to send back and then receive items that are still not suitable to gift. No thanks.

7 novembre 2024
Avis spontané
Logo de Crosshatch

Réponse de Crosshatch

Thank you for your feeedback. We're sorry to hear that the packaging was damaged during transit. Unfortunately, we are unable to take responsibility for packaging issues that occur during shipping. If you'd like to exchange the boxers for a new packet, we would be happy to assist you again.
We apologise for any inconvenience this may cause and appreciate your understanding.

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