Ordered 2 hoodies,the size was not accurate,so I sent them the package back asking for a replacement with a slip inside asking for any colour and bigger size,paid postage myself and even sent them a s... Voir plus
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Lisez les avis des autres
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... Voir plus
L'entreprise a répondu
As always amazing products fast delivery and kept me informed all the way. Prices even beat the highstreet shops selling crosshatch clothing too which is a bonus, shame the highstreet shops don't hand... Voir plus
L'entreprise a répondu
Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Coordonnées de contact
Northgame House, Haig Road, Parkgate Industrial Estate, WA16 8DX, Knutsford, Royaume-Uni
- info@crosshatchclothing.com
- www.crosshatchclothing.com
3,7
Moyen
232 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Scammers and Rogue Traders
Placed an order over a 2 weeks and still nowt received. This company seems like scammers and rogue sellers. Do not place an order with them because you won’t get it. Wished I read the reviews before buying but I have been left with £76 out of pocket and nothing delivered. Avoid These Scammer and Rogue Sellers
23 novembre 2022
Avis spontané
Réponse de Crosshatch
I'm so sorry that your order has been delayed. We dispatched it 6 days ago but it is taking longer to arrive due to the Royal Mail strike action. Please be assured we value your custom and apologise that you have had cause to worry, but this is unfortunately out of our hands.
You will not get what you see
Be aware don't go with offers. I ordered jeans and I got different model of jeans, which I can't wear, it is totally different one. customer support argued saying lable says same name. Now I have to pay to return with the postage charges. Postage charges for receiving and sending back item cross hatch will not pay it. Few people might not send back, since have to pay postage charges, this is what cross hatch want it. You might not get what you see.
2 décembre 2022
Avis spontané
Réponse de Crosshatch
Thanks for your feedback. The style of jeans that you ordered had several batches made with some very slight enhancements to improve the look. The integral design of the jeans remained the same as the website image though.
The reason we do not pay for customers to return items is to keep the cost of the initial postage down. We will always look at a situation on its own merit though and sometimes we do take on the cost of returning an item, especially if an item is faulty or the customer has received something they did not order.
Beware! We take your money and not deliver
Ordered 2 hoodies on 20/11.
After not hearing anything from them for a week I contacted customer support. It's now been another 2 days with no response.
Not sure what else to do apart assume the money is lost and I'm never going to receive the products.
Beware!
20 novembre 2022
Avis spontané
Réponse de Crosshatch
Hi Lee
Firstly, apologies for the delay in responding to your email. Due to the volume of emails, we are receiving it is taking longer than usual to respond.
You haven't left an order number against your review so I cannot investigate. I do know though that many parcels are delayed due to the Royal Mail strike and even though they have left our warehouse they seem to be stuck in transit.
Hopefully, yours will be delivered soon but please accept our apologies for the delay.
Changed my purchase very quickly and…
Changed my purchase very quickly and efficiently
10 novembre 2022
Réponse de Crosshatch
Thank you for the great review, Christine. We aim to please 😊
Best wishes
Sian, Duck and Cover
Sub-standard quality fabrics
Terrible quality on the underwear. Feels extremely synthetic and harsh. Due to their policy, they do not accept returns on underwear. I understand their policy, but I am left with sub-standard quality underwear very disappointed. My advice is to stay away from them especially on the items which you cannot return. They will send you a low quality item and you will be stuck with them. I will not do any shopping from them and I would advise anyone not to do so as well..
16 novembre 2022
Avis spontané
Réponse de Crosshatch
Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to return the items back to us for a full refund.
Best Wishes
Sian, Crosshatch
Douro jacket
excellent item,delivered on time and kept in the loop re dispatch etc.a steal at this price
1 novembre 2022
Réponse de Crosshatch
Wow, what a great review. Thank you for your feedback. Much appreciated 😊
Best wishes
Sian. The Crosshatch Team
Great as always
3 novembre 2022
Réponse de Crosshatch
Nice of you to say so 😊 Thanks for the feedback - it's much appreciated.
Best wishes
Sian, Duck & Cover
Good communication prompt delivery
Good communication prompt delivery, good mefchandise
2 novembre 2022
Réponse de Crosshatch
Hi Jane, thanks for the really positive review. We appreciate your custom.
Best wishes
Sian
Bought some shoes but they…
Bought some shoes but they unfortunately split,quick email and I had them sent back for a full refund, amazing customer service.
15 octobre 2022
Avis spontané
Réponse de Crosshatch
Hi Simon, many thanks for your review. I'm glad we were able to turn a potentially unhappy experience into something more positive.
Best wishes
Sian
Excellent!!!
Excellent Customer Service and free deliveries.
Impressed with the quality and convinced with the price.
17 octobre 2022
Avis spontané
Réponse de Crosshatch
Thanks for your positive review, Vinod. We are glad you appreciate the offer of free deliveries while we are moving to our new warehouse.
Best wishes
Sian
first bought years ago started using…
first bought years ago started using crosshatch again this year value for money excellent quality combined with great style
13 octobre 2022
Avis spontané
Réponse de Crosshatch
Thank you for your recent orders and for the excellent review. We appreciate this.
Kindest regards
Sian
primark quality with higher price tag
7 octobre 2022
Avis spontané
Réponse de Crosshatch
I'm sorry that you weren't happy with your purchase. Unfortunately, I cannot see the item/s you purchased as there is no reference number entered. Please do contact our Customer Service team if you are unhappy with the quality and want to return as we can arrange for you to receive a refund.
Kind regards
Sian
Excellent quality as have crossover…
Excellent quality as have crossover white sports type bag....goes in the washing machine, vinyl never cracks..stitching never a problems...and the bag is secondhand so not sure how old it is..possibly a few years
3 octobre 2022
Avis spontané
Fantastic All Round Service
Easy to order on site, quick delivery and great prices. Honestly cannot fault Crosshatch, bought twice and both times fantastic service
27 septembre 2022
Réponse de Crosshatch
Thanks for the excellent review, Brian! It's really appreciated.
Many thanks
Sian
Excellent quality
Excellent quality, true to size.. definitely be ordering from here again
23 septembre 2022
Réponse de Crosshatch
That's good to know. Thanks for your positive review!
Kind regards
Sian
Daydream Parka. Colour Putty
LOVE This jacket. Quality. Great sale too. Bargain. 4th crosshatch jacket I've bought!!
27 septembre 2022
Réponse de Crosshatch
Hi Mark
Thanks for being such a good customer and for posting such a positive review. It's appreciated!
Many thanks
Sian
Really can't complain
Really can't complain, perfect service and everything arrived as described. Would order again
27 septembre 2022
Réponse de Crosshatch
Thanks, Scott. It's great to hear from our customers so thank you for your review.
Kind regards
Sian
Great brand on par with Bench
Great brand that for me is on par on quality with Bench but with more creative design.
29 septembre 2022
Réponse de Crosshatch
Thanks for the glowing review! We appreciate it.
Kind regards
Sian
Excellent Crosshatch Shop !!
Excellent presentation of the site products !!
Excellent quality of whatever I bought !!
Quick delivery !!!
I will buy definitely again !!!
Thank you crosshatch !!!
28 août 2022
Réponse de Crosshatch
Your review is so generous, thank you! I hope we continue to impress you. We will certainly keep trying.
Kind regards
Sian
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