Ordered 2 hoodies,the size was not accurate,so I sent them the package back asking for a replacement with a slip inside asking for any colour and bigger size,paid postage myself and even sent them a s... Voir plus
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Lisez les avis des autres
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... Voir plus
L'entreprise a répondu
As always amazing products fast delivery and kept me informed all the way. Prices even beat the highstreet shops selling crosshatch clothing too which is a bonus, shame the highstreet shops don't hand... Voir plus
L'entreprise a répondu
Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Coordonnées de contact
Northgame House, Haig Road, Parkgate Industrial Estate, WA16 8DX, Knutsford, Royaume-Uni
- info@crosshatchclothing.com
- www.crosshatchclothing.com
3,7
Moyen
232 avis
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A répondu à 66 % de ses avis négatifs
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Good company,good jeans
I bought 4 pair of jeans from CH very happy with model,fit,quality i was offered-20 -30 -50% promo codes,fast 2 day delivery,can’t complain will buy another pair soon
3 février 2023
Avis spontané
Réponse de Crosshatch
Thank you for such a great review. We appreciate it.
Best wishes,
The Crosshatch Team
Very easy to use the website
25 janvier 2023
Réponse de Crosshatch
That is great to hear. We are always attempting to make the customer experience a more positive one and that starts with the website.
Best wishes
The Crosshatch Team
Réponse de Crosshatch
Hi Miriam, thank you for taking the time to write this review. We are glad that you are happy with the Milwaka jacket you ordered.
Best wishes
The Crosshatch Team
Items brought fit great
Items brought fit great, when buying online you take a chance weather the clothing fits when you receive them, but for me they are bangon,top marks
27 janvier 2023
Réponse de Crosshatch
Hi Adrian.
Wow, great review - thanks so much!
Best wishes
The Crosshatch Team
Réponse de Crosshatch
Hi Kevin, thanks for the positive review - we are so glad you are happy with your purchases.
Best wishes
The Crosshatch Team
Nice products fast delivery
1 janvier 2023
Avis spontané
Réponse de Crosshatch
Thanks James. Glad you are happy with your experience.
Hi I have just purchased an embossed…
Hi I have just purchased an embossed bowmer puffa jacket. I'm happy with the jacket. I would like too know why the two side pocket zips zip down instead of up? Is this a design feature? Thanks for any info and reply
This item was brought not from your website but from a retailer so I Don not have an order number
25 janvier 2023
Avis spontané
Réponse de Crosshatch
Hi Anthony, it looks like we have a few jacket designs offering this unique feature! I will make it my business to find out why this is so :-)
Will be back!
Sian
The Crosshatch Team
The Merchandising team says:
Yes this is both a design feature and also a practical one.
The oversized length of the pocket zips is a design feature, but for practicality we put the zip head to pull down so the wearer can pull the zips down to point which leaves a snug pocket opening , so the wearer can insert their hands comfortably into the pocket.
If the zip head was directed the other way the pocket would only be usable when zip is fully open, this would make the pocket opening vast allowing easy access to cold drafts and an invitation to pick pockets hence the above option was selected.
We understand the need for security so also inserted a deep inside zip pocket to store valuable items
Hope this helps. Anthony.
Very poor quality never order again
3 janvier 2023
Réponse de Crosshatch
We are really sorry that you are unhappy with the quality of your purchase. It is always our aim to correctly manage the ratio of quality versus price, as well as sustainability. If we fell short this time we apologise.
Best quality style and fit with affordable price tag.
Since I started shopping the quality of denim style and stitch completely meet all of to days needs weather out looking fresh or just for working.
7 juin 2022
Réponse de Crosshatch
Hi Joseph
Gad you are happy with your jeans purchase. We aim to please!
Best wishes from The Crosshatch Team
Terrible zip quality!
We are now on our 2nd puffer coat, 1st one the zip broke after 2 months, 2nd coat zip has broken after 1 week of wearing. Coats are nice, zips are TERRIBLE quality!!
10 janvier 2023
Avis spontané
Réponse de Crosshatch
Hi Jane
I'm sorry you've had such bad luck with the zips on the coats you've bought from us. This feedback is very helpful and has been sent to our merchandisers. Please get in touch if you haven't already to arrange an exchange or refund.
Best wishes
The Crosshatch Team
Use to be good
I have been ordering Crosshatch jeans for a number of years and have been very happy with them. Unfortunately the last four pairs ( I order two pairs at a time) have not been as good as previous ones. I favour the "Princed" style and they are fine as soon as you put them on, but after a few hours they go baggy and feel terrible. The material has definitely been changed. Finding a good fit pair of jeans is difficult but the search will now go on.
1 décembre 2022
Avis spontané
Réponse de Crosshatch
Hi Steve
Thank you for being a loyal customer although we are sad to hear that you feel the quality of the Princed style jeans has diminished. I will forward your feedback on to our merchandising team who will review this information.
Best wishes,
Sian from The Crosshatch Team.
Your doing well considering the…
Your doing well considering the logistics problem my purchase arrived pretty quickly and in excellent condition keep up the good work
2 janvier 2023
Réponse de Crosshatch
Thank you for this feedback. It means a lot at this very difficult time. The Royal Mail strike has caused us many problems.
Regards
Sian from The Crosshatch Team
Missing order
Ordered well in time for Christmas Pj set ( tshirt and lounge pants) still not arrived and no reply to my email
Not impressed at all if I coukd give you zero stars I would. Ignoring emails and fb messages well done
25 novembre 2022
Avis spontané
Réponse de Crosshatch
Thanks for your feedback. Please be assured that at no point were we ignoring your emails. Unfortunately, with the Royal Mail strikes we were inundated with calls and emails from customers asking about the whereabouts of their orders. This had a knock on effect and we struggled to cope with the increase in the volume of communication from customers. I can see Royal Mail attempted to deliver your parcel on 21st December although there was no one in and they are waiting for you to arrange a redelivery.
Great deals great quality
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy.
Delivery took couple days I am assuming all the negative comments are mainly about that and might be due to Royal Mail strike.
I have recommended deal to all my friends and will get some more orders from them.
21 décembre 2022
Avis spontané
Réponse de Crosshatch
Thank you for the great feedback. It is appreciated, especially during this difficult period with the Royal Mail strikes. Your understanding is appreciated.
Sian from The Crosshatch Team
Review request spam
Orders took forever. Maybe its because of royal mail strikes so I can forgive that but I've had so many spam emails asking me to review crosshatch now I'm giving one star because it's annoying me. One email is enough. Do not spam customers. Be happy we gave you our money in the first place.
14 décembre 2022
Réponse de Crosshatch
Looking at your order history, from my knowledge, you should have only received two “review” emails from Trustpilot. Unfortunately, I can’t track them to see how many you received..
It may be worth investigating with Trustpilot if you received more than this for orders made with Crosshatch.
Also, if you think you are receiving too many emails directly from us, you can adjust your marketing preferences in the emails themselves.
Hope this helps.
Best wishes,
Sian from the Crosshatch team
Really poor quality clothing
Really poor quality clothing. I ordered muscle fit t-shirts and they were the worst t-shirts I have ever bought. Description of the T-shirts said muscle fit however T-shirts were just standard fit made from a real poor material. Delivery took 2 weeks rather than the 2 to 5 days advertised. Don't even bother reaching out to customer services, takes forever and you have to pay for returns. Bought for the first time and will not be coming back. Poor all round so avoid them. Lots of people experiencing similar issues.
8 décembre 2022
Réponse de Crosshatch
Thank you for your review although I'm sorry that you weren't happy with the t-shirts you ordered. I will send this feedback to the merchandising team to act upon.
Regarding delivery times, unfortunately, most orders were affected by the Royal Mail strikes that took place in December which in turn impacted our ability to respond quickly to customer emails due to the huge increase in these from people querying where their orders were. Hopefully, if you do give us another chance you will have a better experience.
Best wishes
Sian from The Crosshatch Team
unacceptably long wait times for a supposed large company.
Ordered on the 23rd November and it is now 07th december, item has not even been received by royal mail, On inquiring I got sent a generic email response saying its an issue with royal mail strike etc. yet I have ordered from other retailers days after this order and received all my items from guess who? yes royal mail!.
I have not submitted an order number as it seems many others have the same issue and needs an acceptable resolution asap and its a logistic issue which should have been resolved by other means such as using other couriers to fulfil orders dispatches.
23 novembre 2022
Avis spontané
Réponse de Crosshatch
Thank you for your feedback and apologies for the delay with your order. It was indeed down to the Royal Mail strikes which unfortunately we had no control over. We are currently looking at using an alternative courier service so we are not caught out by this again.
Best wishes,
Sian The Crosshatch Team
12days still waiting my delivery to be…
12days still waiting my delivery to be despatched.
25 novembre 2022
Avis spontané
Réponse de Crosshatch
Many orders were collected by Royal Mail but due to the strike action they did not register the parcels until much later. It looked to customers like we still had their order when this was not the case. We apologise for the delay you experienced receiving your order. We are now looking to use an alternative courier company so we are not caught out again by issues out of our control.
Best wishes
Sian from the Crosshatch Team
I placed an order on the 23 November…
I placed an order on the 23 November and still nothing!! I have emailed and still nothing. Absolute joke and scammer
23 novembre 2022
Avis spontané
Réponse de Crosshatch
Thank you for your feedback and apologies for the delay with your order. Unfortunately, most orders were affected by the Royal Mail strikes that took place in December which in turn impacted our ability to respond quickly to customer emails due to the huge increase in these from people querying where their orders were. Hopefully, if you do give us another chance you will have a better experience.
Kind regards
Sian from The Crosshatch Team
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