Ordered 2 hoodies,the size was not accurate,so I sent them the package back asking for a replacement with a slip inside asking for any colour and bigger size,paid postage myself and even sent them a s... Voir plus
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Lisez les avis des autres
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... Voir plus
L'entreprise a répondu
As always amazing products fast delivery and kept me informed all the way. Prices even beat the highstreet shops selling crosshatch clothing too which is a bonus, shame the highstreet shops don't hand... Voir plus
L'entreprise a répondu
Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Coordonnées de contact
Northgame House, Haig Road, Parkgate Industrial Estate, WA16 8DX, Knutsford, Royaume-Uni
- info@crosshatchclothing.com
- www.crosshatchclothing.com
3,7
Moyen
232 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Absurd Sizing, poor quality
Purchased 4 crosshatch XXL Tshirts from Trago Mills in Liskeard. All 4 Tshirts had stitched label size as XXL but the crosshatch tag said XL. On inspection all 4 Tshirts are completely different sizes the smallest being 8 inches different from the largest and the largest measuring a standard L only. Absolutely useless and clearly very poor quality.
28 avril 2023
Avis spontané
Réponse de Crosshatch
If these were mis-sized and not as per the Crosshatch sizing guide on our website then you would have every reason to return them to the shop you purchased these from to ask for a refund or an exchange, subject to their returns policy. Unfortunately, as you didn't buy these direct from our website we cannot help with this issue.
Kind regards
Sian
The Crosshatch Team
Poor quality out of shape clothing…
Poor quality out of shape clothing that's reduced to get rid. Then when you try the product on and discover it's rubbish ill fitting tat it's your responsibility to pay to return goods.
AVOID!
In response to your reply I didn't expect skinny fit just a pair of normal fitting jeans. Unfortunately the pair provided were not that. Also if p+p was included in the sale price I would have no problem in paying for the return, but I had to pay both ways. 🙁
Poor quality jeans that will make expensive cloths.
25 avril 2023
Réponse de Crosshatch
Hi Steven, I'm sorry you feel this way. Thank you for providing your order number as it has enabled me to investigate. I know you got in touch with the CS Team prior to writing this as you were disappointed that the jeans were not a skinny fit, especially around the knees.
As my colleague explained at the time, the style of the jeans you ordered was not a skinny fit but a slim fit which meant that they were not designed to be tight around the leg.
We were happy to refund you for these but unfortunately we could not get a pre-paid postage label authorised to return them as your issue did not fall within our faulty goods policy.
I hope this further clarifies our position in regards to this matter.
Kind regards
Sian
The Crosshatch Team
Réponse de Crosshatch
Hi Mike, thank you for the great feedback - it's appreciated.
Kind regards
The Crosshatch Team
Great prices during sale
Great prices during sale, excellent packaging and quick delivery. What else can I ask for?
24 avril 2023
Réponse de Crosshatch
Hi Ravi, thanks so much for taking the time to write a review. We appreciate your custom.
Kind regards
Sian
The Crosshatch Team
shipment fee should be less especially…
shipment fee should be less especially for regular customers
24 avril 2023
Réponse de Crosshatch
Hi, thank you for taking the time to write a review. Unfortunately, we had to raise the cost of standard shipping recently to £2.99 as the price of courier services has risen considerably in recent times. All customers now get a tracked service and orders over £50 do not pay for postage. We will always make sure that the price of goods is as low as possible and that we offer the best deals around. I hope you understand :-)
Kind regards
Sian
The Crosshatch Team
Packing destroyed jacket
26 mars 2023
Réponse de Crosshatch
It would be really helpful if you could contact us via our Customer Service team to explain what has happened and to give us chance to rectify this.
Great bag
Great bag, really light and strong. Folds into compact size if required. This is the second bag I have purchased after several years as worn the old one out. Really difficult to find now but got one from Crosshatch themselves. Great product and fast delivery. Thank you.
24 mars 2023
Réponse de Crosshatch
Hi John, thank you for reviewing your purchase so positively. it's really appreciated.
Kind regards
Sian
Customer Services Team
Customer service 5 star was…
Customer service 5 star was disappointed with one of the items though having an issue however returned it for a refund other item good quality
23 mars 2023
Réponse de Crosshatch
Thank you for taking the time to post a review. I'm glad we were able to rectify your issue.
Kind regards
Sian
Customer Services team
Fast delivery !
23 mars 2023
Réponse de Crosshatch
Hi Louise. Thanks for your positive review - it's appreciated!
Kind regards
Sian
Customer Services
quality
Was unsure of quality , as not ordered from this site before. Happy to say that quality is good.
26 mars 2023
Quick and helpful customer support…
Quick and helpful customer support (which is rare!) and products are a good quality. Impressed and will be ordering again!
26 mars 2023
Réponse de Crosshatch
Hi Philip, thanks so much for the great review! We appreciate it. Glad you are happy with your purchases.
Kind regards
Sian
Customer Services
Ordered a 5 pack of boxer shorts
Ordered a 5 pack of boxer shorts. Upon recieving them i noticed. These were fake. As i always order these boxers. The tag on the front was like plastic to touch. They even had a tag inside which was the same. upon further scrutiny found they were made in china. I ordered through Amazon a small buissness called clothing 247.
2 avril 2023
Avis spontané
Réponse de Crosshatch
Hi, it doesn't look like you ordered through Crosshatch. Please could you advise where you purchased them from and I can check if they are a verified seller?
Kind regards
Sian
Customer Services
Great product quick delivery
26 mars 2023
Réponse de Crosshatch
Hi Philip, thank you so much for your great review. It is appreciated.
Kind regards
Sian
Customer Services
Premium Products
High quality products,well packaged , fast delivery and also fantastic value for money, thanks.
Alan T .
25 mars 2023
Réponse de Crosshatch
Hi Alan, thank you for taking the time to leave a review. So pleased that you are happy with your purchases.
Kind regards
Sian
Customer Services
I'm happy with the style and quality of…
I'm happy with the style and quality of the garments.
24 mars 2023
Réponse de Crosshatch
Hi Andrew, good to hear. Thanks for taking time to review. It is appreciated.
Kind regards
Sian
Customer Services
Very quick service
24 mars 2023
Réponse de Crosshatch
Hi Dr Monga, many thanks for your positive review. It is appreciated.
Kind regards
Sian
Customer Services
Fast delivery and never disappoint with…
Fast delivery and never disappoint with the quality of the clothes I order
24 mars 2023
Réponse de Crosshatch
Hi Martyn, thanks for the great review. We value your custom and it's good to hear you have such a positive experience. If you ever do have an issue, please do get in touch as we are here to help.
Kind regards
Sian
Customer Services Team
After placing the order ,it was…
After placing the order ,it was dispatched and delivered within a few days ,the t shirts fit perfectly, not to baggy or tight
23 mars 2023
Réponse de Crosshatch
Hi Scott, thank you for the positive review. We appreciate it.
Kind regards
Sian
Customer Services
Very good looking and excellent quality
22 mars 2023
Réponse de Crosshatch
Why thank you, that's so kind of you to say :-) Seriously though, thanks for the positive feedback. We really appreciate it.
Kind regards
Sian
Customer Services
Worst customer service ever
Worst customer service ever. They messed up my order and
11 mars 2023
Avis spontané
Réponse de Crosshatch
Hi, I'm sorry to hear that you feel you have had a negative experience. In order to assist you it would be helpful if you could provide us with an order number or your name - otherwise, it's difficult to know what the issue was. We endeavor to provide excellent customer service as we value our customers greatly so it is always best to contact us and we will always do our best to turn a situation round.
Hopefully, you'll get back in touch soon.
Kind regards
Sian
Customer Services
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