Crown Paints Avis 

Used Crown Heritage Paint in Twine to cover a wall previously painted with Craig and Rose in mid-blue. Totally hopeless at covering the old colour. Paint is far too watery. I've done all the decorating at home over the past 30 years and never come across paint this hopeless. A waste of time and money.

I purchased a 10 litre tub of white emulsion paint from Wicks diy only to find out that Crown paints and Wicks say that this is a cheap low quality paint and that it would take 3 or 4 coats of paint to properly paint a wall and that if I want proper colour and coverage I should buy a quality paint
So I did I bought a tin of Dulux

Rubbish paint coat after coat an still patches also try with a brush still the same pob as use fallow an ball
Will never use crown Rubbish again

OK paint, but the plastic can they use is VERY weak. As I picked it up, the handle slipped from my grip, dropping 8" maximum onto the patio. The base cracked and detached from the can and all 5L of paint was dumped onto the flagstones. It took an hour and a half with a pressure washer and broom to clean up the resulting mess. This would never have happened with a traditional metal can!! Additionally, these plastic containers are not likely to get recycled, so they will end up in landfill or the ocean somewhere. I won't be buying any more Crown paint in cheap plastic containers in future. Shame really, as the paint was pretty good....

Awful stuff,purchased the Matt white emulsion,has totally ruined my kitchen,absolutely awful.

Bought "Mellow Sage / Silk" for a project. Worst paint I have ever used. Having to apply coat after coat but still patchy. Uneven coverage. Even tried sanding and sealing a 3rd coat before applying a 4th and 5th. Still an awful finish.
In 40 years of painting, I have never experienced such a terrible product. This should be removed from the consumer market.

White Matt emulsion, DO NOT BUY!!!!
3 x 5ltr tubs on 3 wall and a ceiling and still patchy, I purchased 3 tubs to paint my living room and dining room but used it all on the living room, off to buy Dulux tomorrow.
Lesson learned, buy cheap pay twice

The paint is like wallpaper paste, it's absolute rubbish

Awful paint,
Ivory cream, walls and ceiling,
Extremely patchy, separates on the wall, 3 coats and still looks very patchy, the paint just don't want to stick to the wall,
I'm no professional,but have been painting my homes for 30 years, never experienced paint like this!
We used farrow and ball in our lounge last week, yes more expensive but results are amazing,
Won't be buying crown again and most likely going to skip this paint and buy f&b.🤬

Bought a tin of Crown Satin Quick Dry to do the skirting boards. Despite stirring it thoroughly four times, it remains runny and leaves a patchy drippy finish. Total waste of money and will now have to sand the skirting boards again and buy a better product.
Update: The shop where I bought it were very helpful and happy to refund and Crown Paints were quick to respond to my query and were very helpful.

Bought 4 tubs of white crown emulsion for a renovation project...spent yesterday applying 2 coats to the walls and it is like water despite being stirred thoroughly before use. This morning went to check on second coat and appears patchy and like chalk texture on the walls!..returning all other unopened tubs to the store for a refund today..awful!!..not using Crown again. Disappointing as I thought i was buying a quality product..dont waste your time

I am absolutely disgusted at the customer service I have received from this company. I feel completely ignored and unimportant to them. This issue started back in July when I wanted to order a specific wallpapering table from in store. The manager could see the item on her computer system but was unable to put the order through. I tried to get in touch with Crown via one of their websites but the message wouldn’t send, so I sent a screenshot through their Facebook page. 3 weeks later they finally replied and said that the support team would be in touch asap. On 22nd of Aug I messaged again to say no one had got in touch. I have not had a response to date.

You might be thinking ‘why bother, just buy it from somewhere else’. Well that’s what I ended up doing but it was the principle of the matter. I am a professional painter and decorator and regularly visited the store for my supplies and felt that I at least deserved a response. So I decided to put a complaint in. I sent an email on 27th Aug to the store manager and asked her to forward my complaint to head office (which she later confirmed that she had) and again to date I have received no response whatsoever.

I then decided in October to send them a message through another of their websites and received a response back which showed that they hadn’t bothered to read what I’d written as they asked for information from the paint tin. I replied with a forwarded message of the one I sent to the store. Again no response to date.

I needed some materials a few days after that so I went into the Crown store and told the manager that I was really dissatisfied with the lack of response and would be taking my business elsewhere. Which I did.

I was recently browsing Trustpilot for something else and saw Crown on here, with an email address that I hadn’t tried. So I forwarded everything to them on 14th Nov and received a reply to say that someone would be in touch with me. Guess what? They haven’t.

I’d advise anyone thinking of using Crown to avoid them like the plague. I was only getting in touch with them originally because I wanted to SPEND money with them, not because I had a problem (in the beginning). I have spent £1,483 with them since the beginning of this calendar year and they don’t give a toss about me. Do yourself a favour and buy your paint elsewhere, as I now do.

UPDATE May 2025

So Crown replied to my review below asking me to email them - I did that within days of the response and you’ll never guess what….. THEY DIDN'T REPLY AGAIN!!! Absolutely disgusting. I am so glad I switched to Tikkurila, they have been fantastic over the last 6 months.

I bought hare colour paint from crown and I am having problems with patchiness when it dries. I have even used a different roller for a coat and hoped this would be the end but unfortunately not, as still patchy. I have had to buy a similar colour from dulux to solve this problem. I have used crown recently on another two rooms and it went on with no problems. I will not be using crown again as too expensive in both money and time when end result is not guaranteed.

Trying to paint the ceiling on new extension- already had to base coats on plaster to cover that but used a new tub of crown brilliant what Matt emulsion- 2 coats in and it’s like water - absolutely rubbish not worth the money at all clearly watered down to save costs. Won’t use crown again .

with over 55 years experience in decorating, i am sad to say my faith in crown paints has been totally lost. firstly white undercoat bought from tool station, found half the tin a solid lump in the bottom of the tin which took over 10 min of hard work to stir out then when used was still wet to the touch 24hrs later and still tacky 5 days later even with heat in the room! then next tin was white silk finish for a bathroom ceiling put on over the original white emulsion, which had been well cleaned and dry. the paint was well mixed but when applied was the worst cover i had ever used. white pva glue would have been better! on the coving it would run better than the English olimpic team and on the ceiling, after 10 min showed lots of drips starting. i would have taken them both back but my nearest supplier is 37 miles away! never again will i touch crown . absolute rubbish far worse than the worst shops own brands! keep clear!

They simply do not care about their customers.

Went into my local store to only feel like I was being a hindrance, so I went elsewhere in the end.

I had problems with sealing a wall that had been previously wallpapered. After applying PX3 and then emulsion I was left with shiny patches. I sought advice from Crown and they considered photos I provided and issued suggestions for me to follow. They dealt with my problem promptly, were very understanding and I have been very satisfied with their service. I haven't yet completed my project but feel reassured that help is at hand if I still have difficulties.

Renovating our home, have used crown in four bedrooms, hall, stairs and landing, and study, decorator finished a couple of weeks ago and it was a stunning finish. Unfortunately we have started to notice that even the slightest touch by hand is marking the paint considerably. I wiped a tiny mark from the wall with a damp cloth and it has left a horrible mark. I can see hand prints, ( not children) and marks everywhere, it’s outrageous. It sounds over the top but I think we’re going to have to redecorate again using an alternate paint, it looks really shabby. Absolutely gutted. All that time and effort wasted. Do not recommend this paint.

Purchased the crown brilliant white for bedroom and I’ve never come across a paint so useless for coverage!! Only painting on top of a white and still needs 3-4 coats! Will never waste my money again!! 👎🏼

Paint application completely useless, even after two coats it was still garing through although the previous colour was dried plaster by Craig & Rose so should easily cover with a white matt however crown brilliant white matt was so poor very little viscosity more like water. Lost a days work and money with this product gave up with the paint and purchased Dulux brilliant white matt. I can't understand why crown would sell a paint so poor I have been painting for over 50 yrs and should have known better.