Cycle Superstore Avis 

167
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I took my bike for a standard service plus a fix to my rear wheel. Initial quote was €180-€200. After review they called me up and it was explained it would be €280-€300 as it needs more work than ini... Voir plus

Noté 5 sur 5 étoiles

First and foremost, great staff. Mick, Dave and Matt helped me with my bike, helmet, shoes etc. I moved from the USA where there are "local bike shops" and "brand superstores". This store is larger an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Recently bought a new bike here , great selection to choose from , staff very knowledgeable & helpful . Purchase and all correspondence very efficient . Unfortunately small mishap on 2nd cycle o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Such a simple and seamless process when buying my new bike from CycleSuperstore. The store manager Marc himself helped me with deciding what bike I should get. I told him what I needed and within minu... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vélos
  2. Magasin de réparation de vélos
  3. Magasin d'accessoires de vélo

Écrit par l'entreprise

As Ireland’s largest cycling showroom, we stock thousands of bikes from top brands like Cube, Giant, Stevens, Look, and Brompton. Our team is dedicated to providing helpful, pressure-free service. With a huge range of accessories, clothing, and an outdoor test track, we make it easy to find your perfect ride.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

167 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(167)

122 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Cyclesuperstore is the top bike store…

Cyclesuperstore is the top bike store in Ireland by a long way. Staff are friendly, super helpful and I would highly recommend them to anybody looking at starting off, bikes for kids or seasoned riders. Thanks for your help! Great experience.

6 décembre 2025
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Réponse de Cycle Superstore

Hi Kevin,

Thanks so much for the fantastic review! We’re delighted you had a great experience and really appreciate the kind words about our team. We look forward to welcoming you back to the store soon!

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service, support and advice from Cycle Superstore in Tallaght. In particular the help of Mick Jordan in choosing the bike and for setting it up for me.

Many thanks

13 décembre 2025
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Réponse de Cycle Superstore

Hi Geraldine,

Thanks so much for your kind words! We’re thrilled Mick could help you find the right bike and get it set up perfectly. We really appreciate your support and look forward to seeing you back in the store soon!

Noté 5 sur 5 étoiles

Efficient

Good to deal with staff who are avid cyclists and know the industry

9 décembre 2025
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Réponse de Cycle Superstore

Hi Eileen,

Thanks so much for the great review! We are delighted to hear you enjoyed dealing with our team, it is always a pleasure to share our passion for cycling. We look forward to welcoming you back to the store soon!

Noté 2 sur 5 étoiles

A slow, steady decline

I've been a fan of Cycle Superstore for many years now, but the past few months have seen nothing but a steady decline from them on a couple fronts.

First, back in the spring/summer, you couldn't get a single maintenance appointment there. I was building a bike at the time, emailed the workshop asking a few questions and asking if they could fit me in. They wrote back Sure Thing, we can fit you in. I followed up with them to try and schedule it, and they never bothered to write me back. Bit of a bummer.

Next, I was on the Tour de Beara, and a woman I was riding with had her bike kinda fall apart on her. That was fresh out of their workshop. Seat kept dropping, chain blew off. Mess.

Then I bought some tyre sealant, and they shipped me some that was expired, so that was a bummer. They did refund that fairly quickly though, which was nice, but how does that even happen in the first place?

Finally, now it's their web order department. I ordered some gear, been waiting for 11 days now for it due to backups at GLS I guess. I have written back asking for a follow up. No reply to email. I called them and pressed 2 for web orders, that mailbox is full.

So....what's left?

15 décembre 2025
Avis spontané
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Réponse de Cycle Superstore

Hi Tiny Dancer,

Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you’ve experienced. While delivery delays can happen at this time of year due to courier network strain, that does not excuse our lack of response, and we sincerely apologise for the poor customer service you received.

Regarding the workshop, spring and summer are extremely busy, and we always recommend booking well in advance to secure a slot. We hope you’ll consider visiting us again in the future to see the improvements we’re making.

Noté 5 sur 5 étoiles

Easy product lookup

Easy product lookup. Fast delivery

10 décembre 2025
Avis spontané
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Réponse de Cycle Superstore

Hi RMcD,

Thanks for your review! We’re glad you found the product lookup easy and that your order arrived quickly. We hope to see you back in the store soon.

Noté 5 sur 5 étoiles

The service is great

The service is great

3 décembre 2025
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Réponse de Cycle Superstore

Hi David,

Thanks for the great review! We’re delighted to hear you enjoyed the service and we look forward to welcoming you back to the store soon.

Noté 5 sur 5 étoiles

Extremely helpful,great product…

Extremely helpful,great product knowledge from David and the team couldn’t have done more for us.

25 novembre 2025
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Réponse de Cycle Superstore

Hi Gary,

Thanks so much for your kind words! We’re thrilled to hear David and the team could help and that you were happy with the service and product knowledge. We really appreciate your support and hope to see you back in the store soon.

Noté 5 sur 5 étoiles

Sales team

Excellent sales team and Mark was a great help

1 décembre 2025
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Réponse de Cycle Superstore

Hi Tommy,

Thanks so much for the great review! We’re glad you enjoyed the range of products and that everything arrived quickly. We look forward to seeing you back in the store.

Noté 5 sur 5 étoiles

From getting quotation to being…

From getting quotation to being assisted by the salesperson in trying the bike. Very smooth!

17 novembre 2025
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Réponse de Cycle Superstore

Hi Joven,

Thanks for taking the time to share your experience! We’re delighted to hear the process from quotation to trying the bike was smooth and that our team could assist you along the way. Enjoy your new ride and we look forward to seeing you back in the store

Noté 5 sur 5 étoiles

Bought a new road bike and some gear

Bought a new road bike and some gear a few weeks back. First time I used cyclesuperstore. I have to say they were absolutely great to deal with. Really friendly, good advice, no problems trying a couple of bikes and changing minds. Held gear a few weeks for me when waiting for bike to work voucher. I'll come back!

6 novembre 2025
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Réponse de Cycle Superstore

Hi Jonas,

Thanks so much for your kind words! We’re thrilled to hear you had a smooth experience trying out bikes and picking up your gear. We’re glad we could hold everything for you while waiting for your Cycle to Work voucher. Can’t wait to welcome you back next time — enjoy your new road bike! 🚴‍♂️✨

Noté 5 sur 5 étoiles

Patient and professional

I had interaction with four different staff members while I made up my mind what bike I should buy. All were very professional and answered all my questions with great patience.

6 novembre 2025
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Réponse de Cycle Superstore

Hi Andrew
Thank you for taking the time to share your experience! We’re delighted to hear our team could guide you patiently and professionally while you decided on your bike. We’ll be sure to pass your kind words on to the staff involved. Enjoy your new ride and happy cycling! 🚴‍♂️✨

Noté 5 sur 5 étoiles

Top class service

Top class service.
We knew from the first moment we spoke to Cian and Mark that we were going to be buying our ebikes in Cycle Superstore.

30 octobre 2025
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Réponse de Cycle Superstore

Thanks so much for the great review! We're delighted to hear that Cian and Mark made such a strong first impression and helped you choose your new e-bikes. Enjoy the rides ahead!

Noté 5 sur 5 étoiles

Great service

Great service, got the upgrades i needed for my Mountain Bike, shoutout to Michael

27 octobre 2025
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Réponse de Cycle Superstore

Thanks a lot for the great feedback! Delighted to hear Michael got you sorted with your MTB upgrades — enjoy the ride! 🚵‍♂️🔧

Noté 5 sur 5 étoiles

Cycle Superstore is a one stop shop

Cycle Superstore is a one stop shop. Great selection of bikes, clothing,shoes, assessories and tablets for water plus recovery products. Postage is very efficient, happy days

4 septembre 2025
Avis spontané
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Réponse de Cycle Superstore

Hi Bernie,

Thank you for taking the time to leave a review.

We're delighted to hear that you were happy with the range in-store/online, and that your delivery arrived quickly. Making it easy to get everything in one place, from bikes to clothing to recovery products, is exactly what we aim for.

Really appreciate your support.
Kind regards,
Tom

Noté 5 sur 5 étoiles

Easy to order on the website and a…

Easy to order on the website and a super fast delivery. I was delighted to get my 226ers!

3 octobre 2025
Avis spontané
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Réponse de Cycle Superstore

Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that your 226ERS order arrived quickly. Enjoy your products, and we can’t wait to see you again soon!

Noté 1 sur 5 étoiles

Poor service

I brought my father-in-law (who’s over 80 and still cycles regularly) to get his first hybrid e-bike. Unfortunately, the whole experience has been very frustrating.

When I collected the bike, the back brakes were spongy and wouldn’t stop properly, so I had to bring it back to be fixed. They also fitted mudguards, but the front one fell off after only two rides. Not long after, the front brake stopped working completely.

He had also paid for a different set of handlebars, but they weren’t in stock at the time. We were told they would be fitted when the bike was having its first service. At no point were we made aware there would be an additional charge for fitting. When I collected the bike after the service, the handlebar grips had even been put on the wrong way around. On top of that, I later realized they hadn’t given me the old handlebars back, so I had to ring up and will now have to make yet another trip to collect them.

To make matters worse, my father-in-law lives two hours away, so every return visit has been a real inconvenience.

The staff themselves were friendly, but the repeated problems, unexpected costs, and poor attention to detail mean we won’t be back.

30 septembre 2025
Avis spontané
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Réponse de Cycle Superstore

Hi there,
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the issues you and your father-in-law experienced, particularly given the travel involved. While it’s great to hear our staff were friendly, the repeated problems, unexpected charges, and oversights you described clearly don’t reflect the standards we set for our service.

We’ll review this internally with the workshop team to ensure these issues don’t happen again. If you’d like, please get in touch directly with us at Marketing@cyclesuperstore.ie and we’ll be happy to discuss how we can make this right.

— The Cycle Superstore Team

Noté 5 sur 5 étoiles

I bought a nice gravel cube bike here…

I bought a nice gravel cube bike here last year, still serving me well

29 octobre 2024
Avis spontané
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Réponse de Cycle Superstore

Thanks for sharing! Great to hear your Cube gravel bike is still going strong — wishing you many more happy rides ahead.

Noté 5 sur 5 étoiles

I bought a Cannondale bike here

I bought a Cannondale bike here . It is the electric one. I really like it when I ride I feel it is very light and convenient. Thanks for the very warming seller and the good quality bike.

12 juin 2025
Avis spontané
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Réponse de Cycle Superstore

Hi Ella,

Thank you so much for your kind words and for choosing us for your new Cannondale e-bike. We’re delighted to hear you’re enjoying how light and convenient it feels to ride, and it’s great that our team made the experience warm and welcoming for you. Wishing you many happy journeys on your new bike.

Tom

Noté 5 sur 5 étoiles

Got a really good Felt bike at cycle…

Got a really good Felt bike at cycle superstore. The team were extremely helpful in choosing a bike that suited me. The sales assistant was very well informed on each of my options and has a great knowledge of each brand and style- wish I could remember their name to give a shout out!

9 septembre 2025
Avis spontané
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Réponse de Cycle Superstore

Hi Robert,

Thank you so much for the fantastic review. We’re delighted to hear you’re enjoying your new Felt bike and that our sales team could help you find the right fit. I’ll make sure your feedback is shared with the staff so they know the great impression they made. We really appreciate your recommendation and hope you have many great rides ahead.

Tom

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