Cycle Superstore Avis 

There appears to be no communication between staff or departments. I had to constantly ring to follow up on several issues.

Dropped the bike in for its first service there was a noise coming from the motor which was not addressed. Had to return the following week which meant a cycle of 65km round trip again.

Very poor customer service, everyone appears enthusiastic but actually nothing gets done .....

I was looking at buying a bike for 5k but wanted to use bike to work scheme to pay for some of the cost. I rang 5 times throughout the day but no answer so I eventually left a message that included my contact details. This was over one week ago. After reading other reviews I don't know how these cowboys are still in business, the only thing I can think of is that they are closed down

I bought a brand new 2k Cube bike on bike to work scheme,chain snapped middle of traffic very dangerously.The manager I spoke to today told me he d change chain ,don't worry about it,I had bike 10 days with absolutely no milage ir stress on bike.
Do NOT use this store with faulty cheap products...I would never buy a Cube bike again or deal with these individuals.Shocking stuff from a very rich store who place no value on customer.....DO NOT buy from these Coyboys...

Another enjoyable visit to our favourite store! David from The Cycle Superstore in Tallaght has been amazing - attentively listened to our requirements, patiently supported us as we tried on various bike garments, gave us advice, attended to every ask, even offered us some refreshments as we spent considerable time in the store. Going there feels like getting a special treat - thank you once again for always being there for us!

Initial contact with mick but dealt primarily with Tadhg. Super knowledgeable. Demonstrated all aspects of the bike. Knew about Bosch tracking system, battery removal & charging. My engineer husband very impressed. Deserves a raise.
Contemplating another purchase. Will look for Tadhg’s assistance.

Rang each extension on Thursday the 12th of June to buy a second hand bike at €3500 and not one extension was answered. Did the same on Friday the 13th and after multiple calls, got talking to a staff member who did not really know about the bike in question and suggested I call back the following Monday so I emailed also on Friday but got no answer until Saturday afternoon, only to be told that the bike was sold on Saturday.

16th of June I got a nice email and apology for the lack of service. Which was genuinely appreciated.

I decided to give the store another chance and on the 16th of June I rang multiple times to buy a new bike for €3500 and got no answer so I tried that afternoon again and eventually got talking to a person in sales who knew absolutely nothing about the bike fit or sizing and said nobody on the shop floor was answering them. So internally, it would appear no one is available either.

I followed up with an email and a week later I have not gotten a response but frankly, I don't want to deal with this store and have found another bike store that are happier to assist me and sell me a bike and had the knowledge on bike size, etc.

Really unfortunate to see a store of this size, with a decent online offering, unable to knowledgeably sell you a product on their website or provide proper service.

While I appreciate it's a busy store, it's not a reasonable excuse for being unable to provide customer service.

I decided to write this because I felt people were really hating on this brand. I decided to go with them for a cycle to work scheme bike and they were very good throughout the whole thing. I will say they use fastway which im not a fan of and they also use the same QR code for every bike so the video was not accurate at all to how the bike I got should be built but a quick youtube search had me building the bike in no time.

I docked it down to 4 stars because of the QR code issue and the fact fastway scared me and also they didnt reply to the last email I sent, also all of the bolts were supposed to be Raleigh branded but they arent infact one is a black plastic thing with a bolt in the middle so im going to have to buy a bolt for it myself to replace it.

But overall a good company, the bike is great so far on the two times I have cycled it and it came quite fast. I would use them again.

Great shop with lots of options for MTB and Road. Great and attentive staff with lots of knowledge about bikes and accessories. Highly recommend a visit.

12.30 on a Wednesday afternoon and I decided to upgrade my trusty giant tcx bike. I spent 25 minutes in the store and not one of the many staff bothered to even say hello. The bike i wanted was upstairs and to my astonishment an employee ran up the stairs with lunch in hand,looked straight at me and scurried into another room. I left with my 3500 euro and got my bike on the long mile road.....never again.

Huge thanks to Ciarán and the team at Cycle Superstore! My bike traveled from Melbourne - Dubai - Dublin...and arrived with huge holes in the box. Ciarán found me a box to my exact specifications - whilst I was happily off cycling around Ireland. (The dimensions are significant, as bigger than necessary makes transport much more difficult for a solo traveler.) Ciarán let me know when he'd found the box, and even sent a photo of it, showing a note that read "KEEP ON SHELF". I can now securely pack my bike and get it back to Melbourne, and didn't need to shorten my ride time to go looking for a bike-box! There was no charge for this outstanding service. Top effort, Ciarán and mates, and thanks a million!

I bought a bike online and pedals that were advertised for sale alongside the bike. On my first ride approx 3.5 miles the left pedal came out and the thread on the crank was sheared, no damage to the pedals thread?
I emailed the sales & workshop explaining what happened including pictures but had no response. I contacted Sales who say it’s workshop’s responsibility. I forwarded the email with pictures to workshops but work shops don’t answer the phone or reply to emails. HERES THE BEST BIT
I brought the bike to a reputable cycle shop. They explained the crank was made of aluminum while the pedal thread was steel. I found out that STEEL SHREDS ALUMINUM & the steel pedal should not be sold for a bike with aluminum cranks.
The same brand pedals are still being sold by them.
No wonder they’re ignoring me.

David in repairs tallaght was brilliant could be more helpful

I bought a bike here specifically to commute to work, and the experience has been nothing but frustrating. The bike was already assembled, on display, and I even took it for a test ride. I was told I could collect it once the payment went through. But after paying, I was suddenly informed it needs to go through a “servicing” process that could take up to two more weeks.

I had already paid a deposit a week before that, so now they’ve had my money for a week and are asking for two more just to hand over a bike that was supposedly ready. I sold my previous bike thinking this would be a smooth upgrade—now I have nothing to ride and no clear timeline.

To make things worse, I spoke to Mick on the phone and he seemed more interested in ending the call than actually helping. Poor communication, misleading information, and terrible customer service. I wouldn't recommend this place to anyone in a hurry—or anyone who values transparency.

If anyone looking at these reviews would like to get in touch with me and get this problem sorted, I would consider altering my rating.

Dreadful customer service. Zero interest unless they can upsell. Don't go near them.

Ordered some cables online, website said they had them in stock. They did not have them in stock.

Resulting in delays getting what should be a very simple order to the customer.

Very bad first experience.

First and last time I do business with this bike shop. Very disappointed with the service. I brought my bike for a standard service and ask to change the tyres and tubes. They charged me 242.92 euros. More expensive than a full service for my car. Instead of putting some normal tyres they just put a couple of tyres valued 64.55 euros each without me having asked for them. Last time I changed the tyres of my car I paid 50 euros for each tyre. I have done business in the past with Wheelworx in Fonthill and I have to say my experience was much better than with Cyclesuperstore. Never again!!!

Be careful when buying from them online because if the bike has damage, you are the one responsible for sending it back to them, and they keep ignoring your emails.

Terrible customer service, encouraged by sales assistant to spend above a threshold to obtain a €50 voucher only to receive an email after from marketing that voucher didn’t apply to these items. Items also incorrectly priced €100 dearer at till than marked price
Won’t be back

Friendly, knowledgeable and super helpful staff, in particular Angel in the workshop! Could not recommend more!

Let me start by saying this is my very first order with Cycle Superstore and it was a disaster. I ordered a set of Acid A1-CB pedals in Orange/Grey online and when delivery arrived Pedals were SILVER.
Invoice attached even stated pedals as Orange/Grey and box CLEARLY showed pedals as silver.
I sent an email but got automatic reply saying they would repond in 48 hours, so contacted Cycle Superstore via messenger and was told the the web sales team "varified these are the pedals that follow the description on our website". IN that case the website is incorrect. ORANGE IS NOT SILVER! I then tried to contact the web team by phone to request a collection of incorrect goods and issue a refund but kept going into voicemail. I then contacted the main sales team who told me I had to post the item back at my additional expense before they would consider issuing refund! Why on earth sould I have to incur additional costs for an incorrectly issued item. The guy I spoke to didn't even want to take my number and pass it onto the web sales team. Cycle Superstore should be organising collection themselves.