Danetti Avis 7 135

Ordered bed on 15/1 with website stating 3 to 5 weeks lead time, once I’d paid your confirmation email said 7 to 9 weeks. I phoned you and you said on the phone don’t worry just call once it’s arrived and we will financially reimburse you for the delay.

You then extended the lead time again via email on the 19/2, I called again and you mentioned just call once arrived, we understand and we will partial refund as I mentioned cancelling the order.

The third delay was on the 6/3 via email.

I make it over 9 weeks and you said it would be 3 to 5 weeks, after you promised a partial refund to not cancel the order.

It took 4 phone calls and 5 emails for the refund after them being adamant they had fulfilled delivery requirements and then trying to fob me off by directing me to the trading standards until I pulled all my evidence together, they finally paid out.

YOU MUST DO BETTER DANETTI

Bar stools damaged.
Waited several months for these stools to come in. Paid nearly £800 up front
When they finally arrived they were dented in the back of the stools where they had been manufactured poorly or damaged by a large block of styrene inside the box.
Phoned Customer service and straight away arranged to pick these stools up. So good service overall, just a shame the stools were not up to standard.
Just waiting for our refund now.

Would use this company again though.

Joa at your Bracknell showroom was brilliant. She was very professional and looked very smart (reflecting the quality of your furniture) and was extremely helpful and knowledgeable. Many thanks Joa! Karen & Nick

Had a great experience with danetti. Our coffee table is stunning such a good quality piece

Joa was lovely, provided great Customer service. Happy Customer :)

Great quality delivery service excellent

As this was my first purchase from Danetti, I had high expectations given the brand's reputation and the price point of the furniture. However, upon unboxing and assembling the table, we discovered several unacceptable issues:

Surface Damage: There was a visible mark on the black paint finish immediately upon opening the box.

Signs of Previous Use: the legs appeared to have been screwed in previously and although these marks are hidden once assembled, it suggests the item may not be brand new. Also the feet of the chairs look like they’ve been scraped against the floor(used?) I can live with this because you can’t see the feet of the chair, but it’s not the point when you buy something that’s supposed to be brand-new! (Danetti offered £100 refund)

Mechanical Failure: The most significant issue occurred when we tested the extending option. The wire mechanism required to extend the table has snapped, the feet on the extended slap are missing so it’s not level and the runner doesn’t roll rendering the primary feature of the table useless.

After waiting nearly three months for this delivery, receiving a damaged and seemingly refurbished item is deeply disappointing. Danetti have told me to continue using the table and they will send a replacement in 14 weeks which will take me to 6 months to fully use my product, and that’s if I replacement is in a brand-new condition and working!

Love my new dining chairs. Excellent quality, easy to put together and delivered on time. Staff also super helpful and responsive. Would happily buy from Danetti again!

I was kept informed throughout the process following placing the order.

Chairs were delivered on time and delivery men polite and hassle free.

Very happy with the chairs and bar stools.

Helpful team at the showroom and excellent fabric swatch service

Excellent service and delivery time.
Quality product.

We absolutely love our new dining table! The table was delivered within a few days of placing the order. It was delivered to our room of choice and very well packaged. The table is beautifully designed and the materials seem to be high quality - it’s heavy. Our table is extendable and that mechanism is very clever and smooth. I really appreciate the small details like the floor protectors already affixed to the table legs.

Highly recommend, easy to order, delivered in two days, delivery guys put in the room it was going in. Solid piece of furniture, would definitely use this company again in the future

I recently purchased a bedside table and I am over the moon with it !
It is such good quality and looks amazing 🤩
It was a great service from placing the order to delivery of the item . I was able to choose a delivery day and they notified me of a delivery slot .
I would highly recommend them !

Lovely dinning table and sideboard. Solid made and beautifully designed.

Purchased a 7 seater dining bench.
Fantastic quality and delivered to suit me, packaged really well, really pleased with my purchase 😀

Wonderful quality products and I feel I can rely and trust Danetti for a great service. Thank you so much.

Table is great, very solid and good quality. It took about 30 mins to assemble - but we did need 3 of us to flip over safely and move across the room.

Brilliant experience. Support were very responsive with a couple of initial queries regarding delivery timelines, also.

Thank you.

Great communication and really happy with the product