What can I say Bethany your sales rep was absolutely brilliant she explained everything in great detail not at anytime did she push us into any decisions. Bethany was a minefield of information about... Voir plus
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Wanted to get some "formal back" cushions for our Harlech Granda sofa (we previously bought it with the scatter cushions back). DFS have been very helpful in getting these for us.
Great customer service from Jacob in the Carlisle store today. Very knowledgeable and pointed us in the right direction to sofas we had viewed online. He gave us enough space to try out and discuss wh... Voir plus
L'entreprise a répondu
Robyn at Carlisle DFS was absolutely fantastic! She was so warm, friendly, and approachable that we genuinely could have chatted with her all day. We spent around two hours in the store, and th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Duke's Road, CA1 1JD, Carlisle, Royaume-Uni
- 0333 999 9813
4,9
Excellent
7 k avis
Demande des avis aux clients
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Harlech Grande "formal bac cushions
Wanted to get some "formal back" cushions for our Harlech Granda sofa (we previously bought it with the scatter cushions back). DFS have been very helpful in getting these for us.
24 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Jacob was really helpful
Jacob was really helpful, explained well what I needed to do for the upkeep suite I bought, there was no hard sell for add ons. A credit to the D.F.S brand.
22 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Ellie was amazing
Ellie was amazing. She gave us detailed info tailored to what we wanted. Brilliant customer service
19 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
First class service
What can I say Bethany your sales rep was absolutely brilliant she explained everything in great detail not at anytime did she push us into any decisions. Bethany was a minefield of information about furniture that we liked.We are happy with our purchase.I cannot praise Bethany enough many thanks to her.She is a big credit to your firm. Chris and Shirley Kingstree
22 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Robyn was so very helpful and we sorted…
Robyn was so very helpful and we sorted out what I was looking for in no time at all. She was very professional and clear but also made me feel very comfortable too. No big sales pitch.
21 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello Andrea,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The young lady was very helpful and…
The young lady was very helpful and explained how everything worked also very helpful with the paperwork will definitely recommend to others
20 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We had a very good experience at DFS…
We had a very good experience at DFS Carlisle and would return in the future
20 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello Lynda,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great customer service ..not pushy and…
Great customer service ..not pushy and very helpful ☺️ great store layout ..lots of choice ..
20 juillet 2026
Réponse de DFS Furniture - Carlisle
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service from start to finish!
19 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Experience was fantastic
Experience was fantastic, Ellie was absolutely brilliant and made our visit so easy! She showed us round, left us to look at different sofas and if we needed any assistance was there right away, 10/10 service couldn’t be happier with the experience.
19 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Rachel is amazing
Rachel is amazing - so friendly, knowledgable and our go to person for sofas! That’s 5 now! Today, I went to buy what I thought I wanted, Rachel guided me to what I really needed! The staff are all great, the products and the setting all provide an excellent and easy buying journey! Thanks.
18 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reece and Amelia were excellent help
Reece and Amelia were excellent help. Very polite, friendly and welcoming. Well informed about all the products and made sure I was clear about everything. Thank you.
18 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service from Robyn in Carlisle…
Great service from Robyn in Carlisle DFS store. Very happy with everything
18 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Sales lady was very welcoming and…
The sales lady was very welcoming and had a full knowledge of our requirement.
17 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
We knew what we wanted so just needed to organise getting it. Sorting everything out was a breeze, Rhys made it all very easy to understand and explained everything as it came up
17 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We had an excellent experience with DFS…
We had an excellent experience with DFS from start to finish. Jacob was incredibly friendly, knowledgeable, and patient in helping us choose the perfect sofa. He explained all the options clearly and made the whole process smooth and stress-free. We never felt rushed, and his excellent customer service made the experience enjoyable. We’re very happy with our purchase and would highly recommend DFS, especially Jacob, to anyone looking for quality furniture and outstanding service.
16 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Beth in the Carlisle dfs was so lovely…
Beth in the Carlisle dfs was so lovely and helpful and answered any questions I had. Couldn't recommend enough!!
16 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello Izzy,
Thanks for your lovely feedback, we’re glad to hear Beth met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great experience and customer service
Great experience and customer service. Robyn was a fantastic sales person with excellent knowledge and even made us a coffee.
5 juillet 2026
Réponse de DFS Furniture - Carlisle
Hello Teresa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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