From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... Voir plus
L'entreprise a répondu
Very welcoming, polite & answered any questions as best as possible that we had. Had a very lovely experience. Can’t wait for our new sofa to come. Customer service was fab.
Made very welcome in store, the chap who we dealt with was very polite, he explained everting and was a pleasure doing business with him. (Can’t remember his name)
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Duke's Road, CA1 1JD, Carlisle, Royaume-Uni
- 0333 999 9813
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Beth was very helpful and patient and…
Beth was very helpful and patient and we ended up with a perfect fit for us.
20 août 2026
Réponse de DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly and attentive staff
Friendly and attentive staff. Explained everything thoroughly and showed us everything we asked
18 août 2026
Réponse de DFS Furniture - Carlisle
Hello Domonic,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Carlisle
Hello Michael,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Robyn was excellent and helped us see…
Robyn was excellent and helped us see our options really well, nothing was too much trouble. Would highly recommend.
18 août 2026
Réponse de DFS Furniture - Carlisle
Hello Nick,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Jacob and the team were extremely…
Jacob and the team were extremely courteous and professional. DFS staff utilised a no pressure approach which is always positive for prospective customers.
Jacob was very knowledgeable regarding the product he was selling and was an excellent communicator. Overall a great experience and I’m one happy customer.
18 août 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Jacob.
Kind regards,
Lia
DFS Customer Support
Was welcomed into the store by David…
Was welcomed into the store by David then left to browse for a good while. David came back over when we chose a sofa and was very helpful and clear when discussing everything. A very good experience overall.
11 août 2026
Réponse de DFS Furniture - Carlisle
Hello Mark,
We're really grateful you shared this amazing 5* review. We are glad to hear that David helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Quick and seamless experience in store
Quick and seamless experience in store. Hopefully delivery will be as speedy. Can’t wait to revive our new furniture and relax in our summer house.
17 août 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The sales assistant was very…
The sales assistant was very professional and polite, went through everything with us .
16 août 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
10 out of ten
16 août 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Carlisle
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very helpful and informative
Very helpful and informative. No pressure to buy and very relaxing situation altogether. In and out all sorted with a great buy in Less than 30 minutes. Definitely be back.
16 août 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Rhys was very helpful
Rhys was very helpful. Allowed us to take our time and talked us through the buying process clearly without any pressure.
16 août 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Really great services in choosing and…
Really great services in choosing and buying my new sofa. The Sales assistant was very knowledgeable and took time to explain everything carefully and review all the options. Would recommend.
14 août 2026
Réponse de DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and friendly staff at the…
Very helpful and friendly staff at the Carlisle store. Would highly recommend.
13 août 2026
Réponse de DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lady that helped us was brilliant
Lady that helped us was brilliant. I had a very specific style of sofa that I wanted and she showed me a few different options. Made our decision and it just went very smoothly. Hoping to get my sofa in 12 weeks!
14 août 2026
Réponse de DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff
Very helpful staff, no hard sell, sensible advice, listened to what I wanted and found the right answer.
Reece was super approachable and patient, gave me time to think about what was right for me - thank you. This is the second generation of sofas I have bought from DFS and I will be back next time I need a refresh.
14 août 2026
Réponse de DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Reece. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The staff were very accommodating and…
The staff were very accommodating and helpful Bethany couldn't have helped anymore if she tried
13 août 2026
Réponse de DFS Furniture - Carlisle
Hello Graham,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Kind,helpful staff x
13 août 2026
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.