Digital ID Avis 

Many Thanks to Beth from customer services, after a misprint on some lanyards we ordered Beth did an Amazing job with getting them re-paid.

Beth, really appreciate the hard-work you put into getting this done. This is why we have been loyal customers of digital id for over 20-years.

I was a returning customer. I only realised that my order 150 event badges wasn't delivered until 2 business days before the event. Upon checking, the Account Manager had no clue at 9am on Friday 4th July when I called her. I asked her can she urgently get back to me within an hour to give me the status but she never called and by the time I called their office it was too late. I found the MD's # and email and contacted him but he said they cannot do anything since it is the weekend already but will do his best do find out where our badges is. I purchased a printer as I didn't have one that could print these badges. Asked my designer to change the design lay out after purchasing paper cards for printing. Printer more than 50 but it just didn't work over the weekend. On Monday 7th July called the Account Manager who said that the badge is at Parcelforce and they are trying to redeliver it. I said no let me go and pick it up myself. Even then the agent instead of being positive said she doesn't think that Parcelforce will give me the badges but I did get my badges. Upon review (1) Parcelforce never left a missing letter twice when they were not able to deliver in the last 2 weeks (2) biggest flaw in DigitalID process, they never shared with me the tracking number. Even when I had issues on Monday they sent me delivery attempts made and cut everything else as though there was some secret they were trying to hide. Lack of ownership! Secondly I ordered a paper badge and the badge size was bigger but I received a smaller size and it was plastic. So the prints I did of name badges had to be folded to the back. It just didn't look good. When I am trying to promote sustainability at our events, this plastic badges were a disaster. I will never use them again! I hope I will get my refund and not future credit.

I have once again had such a pleasant transaction. This company, and I mention BEN EDWARDS in particular, has one of the best customer service and aftersales. Always available on the telephone for technical help and most recemtly, assistance for my order. Rapid delivery as well. Highly recommended.

Got a pleasant call from Ben Edwards from digital ID, to see how things are going with the kit I got a year ago. (Very refreshing to get a personal call rather than a standard email.) Just to remind me that there’s always ongoing 121 support for all aspects a simple call away.

Always a great service with this company. Can’t recommend highly enough.

Fast, efficient and friendly service by Ben Edwards

I order visitor passes with Ben Edwards at Digital ID and the service was excellent. Ben helped me all through the process of the designs & quotations. Aswell, the delivery was speedy which was a great bonus.
Thank you again Digital ID.

Fantastic customer service, always willing to answer questions, and great pricing. We will be using Digital ID as our primary supplier of ID cards in the future.

We love using Digital ID for our badges for our art fair. Ben Edwards from Digital ID always goes above and beyond to ensure we have what we need, and always is there to help if we need anything - he is amazing!

Digital ID always deliver good products and are always helpful. Ben Edwards, our Identification Expert, is always available for queries and supplies when required. Excellent service.

Ordered pack of 10 fobs for a PAC reader. Was advised by sales person that the version supplied would be compatible with any PAC reader. Alas, this proved not to be the case - the fobs wouldn't operate with KeyPAC Solo reader. And now Digital ID won't refund the money becasue the package of ten fobs was opened. (To say 'package' is a bit of an overstatement. The fobs were simply shrink wrapped in cellophane!)

Recently purchased the Authentys Pro 300 from them. Ben Edwards my contact was very helpful as always in provided information on various printers. Have purchased from this company many times before and Ben is always helpful and courteous.

Wantred to share the amazing customer service received from Ben Edwards at Digital ID for our company. Ben called up to check our order and we made some changes to make the order suitable for our requirements.

Providing excellent customer support and we would highly recommend Digital ID and Ben for thier services to companies that require these proucts and services.

Thank you Ben :)

great customer service and great product knowledge, Rachel was really helpful and we made the purchase.

I would like to provide positive feedback regarding my experience with Digital ID. Ben Edwards has been incredibly helpful throughout the process. His willingness to assist made everything smoother, and his support was invaluable. I truly appreciate his professionalism and dedication.

Having worked with Rachel Ward from Digital ID, I've had a really positive experience. She's very responsive and approachable so felt supported throughout the process.

Rachel dealt with our order very quickly and was very helpful it was a very smooth process.

Always helpful and offers us exactly what we need.

I have used them for sometime now and i have always had a 100% service from the lovely rachel.

her services has no ends to her work and commitment to her customers she is always more than happy to help in anyway she can.

Prompt response to request, great customer facing staff, especially Rachel!!!!

The service provided by Ben Edwards in Sales was exceptional. We required to resolve a problem urgently and Ben help facilitate the process from start to finishes in a very friendly and professional manner. Needles to say, when we consider a new Identify management solution we will be contacting Ben as part of the procurement process. Thank you Ben.