Digital ID Avis 

Great experience as always, Kian was a massive help in speeding the order along for us when our lead-time shifted.

Rachel Ward has been a great support, she is always happy to help and point us in the right direction whenever we had queries or needed support. Thank you!

First time using this company & will not be using again !! ordered some products on 1st Nov and was told the lead time was 20 days , after one week my order wasn`t processed so the lead time had already increased was then told 4-6 weeks I have now had an update saying 17.12.24. Not good enough !!! phoned up previously about this & fobbed off , appalling customer service

Ben Edwards is brilliant. He is always very polite and pleasant and extremely helpful. Nothing is to much trouble for him.

I have been dealing with Digital ID for some time now. Specifically in contact with Rachel Ward, Senior Identification Expert for Digital ID. Rachel is an absolute pleasure to work with, she always ensures that everything is in hand and that i am fully satisfied with any quotes given. Rachel contacts me regularly to check stock and if we are due to replenish any item. Rachel always works with a smile and a lovely sense of humour, always a pleasure. Thank you Rachel :)

I have always found the company and especially our account manager brilliant, friendly and helpful. The delivery is also great and I have never had to wait any longer than anything I would expect

Great company to use, fantastic service and very Helpful.
Rachel is always happy to help!
I would highly recommend!

I am very satisfied. Ben Edwards is always helpful and does his best. It is a pleasure to work with Ben.

Thank you,

We have been in contract with Digital ID for just over a year. They have helped us to refine our ID card printing systems with the implementation of CardExchange and the provision of replacement ID card printers.

Digital ID have also provided new services to the University such as bureau printing, onsite printer servicing and ongoing support for CardExchange and Stand.

We have had regular and effective communication with Digital ID as our working relationship has progressed and we are very satisfied with the services that they have provided to the University so far.

Fantastic service from start to finish

Great customer service, very knowledgeable and able to advise what services would be best. Quick dispatch and follow up call was appreciated.

My experience with this company and Rachel has been extremely good. Rachel has been so supportive since we purchased our device and has kept in touch to make sure that everything works well etc. The product we purchased is a great size so we can put this away safely and it meets all our needs. I would highly recommend this company and Rachel.

My experience with this company was exceptional. Advice, help, account set up, response and delivery were 100%. And the product sent was spot on for our needs. I would recommend highly. Thank you Ben.

Thanks Rachel for assisting with the initial purchase and then linking us up with support to get the printer operational. Customer service excellent, very responsive, and similar response and assistance with tech support. Will definitely recommend :-)

Awful service, no one from support ever answers the phone, don't order from these cowboys spend your money elsewhere

Ben Edwards​​​​
Account Manager

He was accommodating and acted fast and helped me to solve my problem in a great way and managed to ship the needed printer in one day which I received on time the next day morning, I really appreciate such a great staff person and even continuing helping me and fastly responding the emails once need any after sake services, really thank you

The entire team at Digital ID has been wonderful to work with. Incredibly friendly and am always impressed with the quick turnarounds. Looking forward to many more years working with them!

One of our machines is not working, says it needs cleaning and despite performing the cleaning process it is still not working. Reported to Digital ID over a week ago, been emailing them for nearly a week with numerous chasing emails and still not resolved. No response to emails, and tried calling technical team and customer service this morning and no one picked up the phone.

Awful service, avoid!!

I spoke with Ben as I was overwhelmed with the choice and had no idea which printer was going to suit my Business needs. However Ben was great, he was very patient and clear about the best solution for my business and in the end I was able to purchase a printer that has exceeded our expectations and means we are producing professional badges for our team.

Digital ID helped us with a huge order for an event in the Middle East. Not only was the team (and in particular Sarah Qurashi) extremely knowledgeable about their products they were also honest and open about lead times and cost saving factors. Both key parts of a good supplier relationship when working with such large quantities and fast approval times. I would fully recommend Digital ID to anyone looking for their next access control solution.