Ordering was easy. Excellent website full of information about stoves and use. Delivery was on the day specified and the driver was very helpful getting this very heavy stove into the garage . Pleased... Voir plus
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It was all very painless (once I had managed to select only one from the huge, good value range of stoves!). It was delivered at the agreed date and installed by my local contractor. I contacted Di... Voir plus
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Ordered £499.99 Opti Myst Electric Stove from Direct Stoves. As can be seen from other reviews the quality of the delivery service is highly important to a purchaser. I would have expected advance n... Voir plus
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Stove inadequately packaged and arrived with shattered glass door and broken fire brick. They indicated this wasn’t unusual! No notification of delivery on day and only full day timing provided for d... Voir plus
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À propos de l'entreprise
- Magasin de poêles à bois
- aussi dans
- Cheministe
- Fournisseur d'équipements de chauffage
- Fournisseur de bois de chauffage
- Magasin d'articles de barbecue
- Magasin de meubles
À propos de Direct Stoves
Écrit par l'entreprise
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Coordonnées de contact
Wellington Road South 137, SK2, Stockport, Royaume-Uni
- www.directstoves.com
Over 20 Years Trading
4,3
Excellent
397 avis
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A répondu à 100 % de ses avis négatifs
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I ordered a Axon Verona Masonry…
I ordered a Axon Verona Masonry Barbecue with Side Table on the 3rd of July, it arrived yesterday (6th of August)
They were very good at communicating the whole time when we wanted an update on the bbq, we thought it might be around 14/20 days delivery so a little later than what we wanted but lucky we still have a heat wavebto enjoy it for the rest of the summer. I’ve purchased from here before and would use again as customer service is good and all the staff are friendly.
4 août 2026
Réponse de Direct Stoves
Hi Rebecca,
Thanks for your order and for your review,
We're sorry for any delay to the delivery, but it's good to hear that your experience with our customer service team was so positive and we really appreciate your repeated custom.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Réponse de Direct Stoves
Hi Stephen,
Thanks for your order and for your review,
It's great to hear that you were impressed with our customer service and the delivery,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
It was real nice to phone a company and…
It was real nice to phone a company and speak to knowledgeable people who were so helpful and friendly. My order was fully delivered within 48 hours.
4 août 2026
Réponse de Direct Stoves
Hi Steve,
Thanks for your kind review,
We're glad that we could be of assistance. As you mention, we offer a 48-hour delivery service on many stock items and our sales team is always happy to offer advice where needed.
If there's anything else that we can do to help in future, please let us know,
Kind regards,
Direct Stoves & Fireplaces
good delivery all correct good packing
3 août 2026
Réponse de Direct Stoves
Hi William,
Thanks for your review,
We're glad that everything went well on the day of delivery, and that the goods were well-packaged,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Very good delivery very quick and…
Very good delivery very quick and gorgeous stove so pleased I totally recommend
3 août 2026
Réponse de Direct Stoves
Hi Jane,
Thanks for your review,
We're really pleased to have your recommendation and we're glad that the stove looks great upon receipt,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Masonry Barbecue delivery to CI
I looked for a masonry barbecue and lost hope when majority of suppliers would not deliver to Jersey, Channel Islands.
Eventually after many searches I found Direct Stoves had the model I wanted and I’ve reached out to enquiry about delivery. The sales team were amazing, put the quote together in no time, dispatch was within the time mentioned when I place the order. Goods arrived very well packaged at my Jersey address. I also reached out to show proof of delivery and have vat reimbursed which was refunded in like 3 days. Really amazing service, communication positive and overall great experience. definitely recommend 100% !
13 juillet 2026
Réponse de Direct Stoves
Hi Marlene,
Thanks again for your order. We're thrilled to hear that your experience in ordering with us was so positive,
As you mention, we're happy to be able to quote for deliveries to Channel Island addresses. We're also glad that the delivery time for this was reasonable and that the items arrived as well-packaged as we've come to expect.
Your recommendation means a lot to us. Please let us know if there is anything else that we can do to assist,
Kind regards,
Direct Stoves & Fireplaces
Lady was very helpful on the phone
Lady was very helpful on the phone. Talked me through what I needed. Delivery was fast. Had one problem, again very helpful and sorted quickly.
31 juillet 2026
Réponse de Direct Stoves
Hi David,
Thanks for your kind review,
We're glad that our team was so helpful but please accept our apologies for any inconvenience. It's good to hear that this was resolved quickly,
Please let us know if there is anything else that we can do to assist,
Kind regards,
Direct Stoves & Fireplaces
Réponse de Direct Stoves
Hi,
Thanks for your order and your review,
It's great to hear that you'd recommend Direct Stoves based upon your experience with us,
Please let us know if there is anything else that we can do to assist,
Kind regards,
Direct Stoves & Fireplaces
Réponse de Direct Stoves
Hi,
Thanks for your review,
We're glad to hear that you were so impressed with every aspect of your experience,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
3 stars for helpful customer service
3 stars for helpful customer service, but not received my log burner yet!
29 juillet 2026
Réponse de Direct Stoves
Hi Barbara,
Thank you for your review,
We are sorry for the delay in receiving your stove. We can see that our team has been in contact with you to make further arrangements and book a new delivery date,
If we can offer any further assistance at this stage then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Best services I have had in a long time. Superb quality all round.
I cannot recommend Direct Stoves and Fireplaces highly enough. The entire process was seamless from beginning to end, and I am absolutely delighted with the stove, the installation and the service I received.
Everyone I dealt with was excellent. Jude and Karen in sales were consistently helpful, responsive and lovely to deal with, and made the arrangements straightforward throughout.
Jack and his son Ryley carried out the installation and were exceptional. They worked incredibly hard, took enormous care over every detail and completed everything to an outstanding standard. The craftsmanship is superb, and the stove and hearth look absolutely beautiful.
They were also a genuine pleasure to have in my home. Both were polite, friendly, humble and extremely knowledgeable. They took the time to explain how everything worked, showed me how to use the stove properly and safely, answered all my questions and left the room immaculate.
Jack and Ryley are a real credit to the company, as are Jude, Karen and the wider team. I really appreciated the care and professionalism shown throughout and have already recommended Direct Stoves and Fireplaces to friends and neighbours. A genuinely first-class service.
27 juillet 2026
Avis spontané
Réponse de Direct Stoves
Hi Fiona,
Thanks again for your order and for taking the time to leave a review,
We're thrilled to hear that you had such a positive experience with our sales team and that everything went well regarding the installation service!
Your recommendation is greatly appreciated. If we can offer any further advice or assistance then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
The BBQ arrived within a couple of days…
The BBQ arrived within a couple of days which was great. All packed on a pallet and in excellent condition.
Have given four stars as one item was out of stock and we are still waiting for this to arrive.
Overall would likely use again.
6 juillet 2026
Réponse de Direct Stoves
Hi Zoe,
Thanks for your order and for your review.
It's good to hear that the BBQ was well-packaged and in good condition on receipt.
We're sorry for any inconvenience regarding the delayed accessory. With the very high demand for outdoor cooking products at the moment, stock and availability can be very changeable and there have even been nationwide supply shortages for certain branded items.
It will of course be our intention to get this dispatched to you as soon as the item has come back into stock but please let us know if you need any advice in the meantime,
Kind regards,
Direct Stoves & Fireplaces
The absolute pits of the world
The absolute pits of the world .
I ordered and paid for a wood burning stove from this crowd of jokers . I’ve been trying to find out two basic pieces of information from the for the last three weeks and I’ve been getting the run around consistently, the sales team tell me one thing , the installation team refuse to answer questions , when they do they say the opposite to the sales team and no one will tell me what I want to know. I never want to deal with them again and would advise anyone wanting a stove to go elsewhere
7 juillet 2026
Réponse de Direct Stoves
Hi Maeve,
Thanks for your order and for your review. Please accept our apologies for any inconvenience,
We can see that your purchased a wood burning stove through our website and requested contact from our installation team to discuss a fitting quotation.
We are sorry for any difficulty or delay in receiving contact from the installation team. As per notes on your order, we can see that you spoke to our Sales team on the 24/7 and that they contacted the fitting team on your behalf to try and expedite a response, emailing you as of this afternoon (27/7) to clarify regarding a possible site survey.
If there is anything else that we can do to assist at this stage then please let us know. As you will be aware, our Sales team can be reached via 0161 376 4181 or sales@directstoves.com should you need any advice,
Kind regards,
Direct Stoves & Fireplaces
Easy to deal with and prompt delivery…
Easy to deal with and prompt delivery and communication
1 juillet 2026
Réponse de Direct Stoves
Hi George,
Thanks for your order and for your kind review,
It's good to hear that our team was easy to deal with and that the delivery process was well-communicated,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Réponse de Direct Stoves
Hi Phil,
Thanks for your review,
We're glad that you were impressed with our service and communications throughout ordering with Direct Stoves,
Please let us know if you need any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Great choice and very cost effective.
Great choice available to browse and along with an easy to navigate website made ordering simple. I needed a slight delay in delivery, which was accommodated and I was kept up to date regarding actual delivery time. I have no hesitation recommending this company.
29 juin 2026
Avis spontané
Réponse de Direct Stoves
Hi Peter,
Thanks for your order and for your kind review,
We're really glad to have your recommendation. As you mention, we try to ensure that ordering via our website is as straightforward as possible. It's also great to hear that our dispatch team was so accommodating regarding the delivery.
Please don't hesitate to get back in touch if we can help further with any current or future orders,
Kind regards,
Direct Stoves & Fireplaces
Great customer experience
The ordering process was extremely easy and along with the very short delivery time I would not hesitate to recommend Direct Stoves.
29 juin 2026
Réponse de Direct Stoves
Hi Pete,
Thanks for your review,
It's great to hear that the ordering and delivery process was quick and easy.
We'd really appreciate your recommendation. Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Item was advertised as being in stock…
Item was advertised as being in stock when ordered but took 3 months for delivery with me having to chase up the order
29 juin 2026
Réponse de Direct Stoves
Hi,
Thanks for your review,
We are sorry for any inconvenience regarding this order and the lead time. At this time of year, outdoor cooking appliances and accessories are in very high demand and it is not unheard of for us to receive a high volume of orders for the same item before stock can be adjusted accordingly.
In this instance, we can see that our Dispatch team had been chasing the supplier to try and give a delivery estimate and can only apologise that we weren't able to provide updates as regularly as we would have liked. As soon as the item in question did come back into stock in our warehouse, our team contacted you to arrange delivery ASAP,
We have taken your feedback on board and if there is anything else that we can do to advise at this stage, please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
Réponse de Direct Stoves
Hi Graham,
Thanks for your order and review,
We're glad that you were pleased with the service received including delivery,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Great service
Great delivery - great price - product exactly as I wanted - only down side was that the grill metal was just too big for the hole - so had to grind off 0.5mm to get it to fit. QC needs to not just check the items are in the 'box' but they actually fit. Would use them again as cannot fault any other aspects of great service.
13 juillet 2026
Réponse de Direct Stoves
Hi Sam,
Thanks for your review,
We're glad to hear that you were impressed with the garden stove and can only apologise for any inconvenience regarding the grill. These items do go through a quality control process before shipping from the manufacturer, but as we're sure you can appreciate there is always going to be a small percentage of items that get through a QC in error, sometimes through factors as simple as human error.
Regardless, it's good to hear that you managed to resolve this and that you've been impressed with the service received overall. If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
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