Drayton by Schneider Electric Avis 

I have had my excellent control system for a few years now and it provides great savings by allowing me to heat rooms/water only as and when needed. I recently experienced a little glitch with a couple of radiator thermostats and received immediate and patient help to get my issues resolved. Drayton folk have provided once again an exemplary service in terms of speed of response and helpfulness. Thank you.

Very prompt response with any issues and fixed our 1 problem
Very happy with the wiser system

Mike, the technical support agent, was the most patient of people I have ever come across and filled me with confidence. No matter what was needed he was determined to complete the installation of the new Wiser Hub. A great ambassador for the company.

Wiser Kit one would not connect to internet despite working with the support team to make changes to the router connection could not be maintained. As a fully integrated system it makes a good egg cup! Have now changed to Hive which worked first time without any interventions. A shame as the previous IGenie was a great product.

Really good technical support received when my Digistat stopped communicating with my phone. After trying a few options the product was replaced and I was provided with instructions and talked through linking it to the receiver

I replaced my controller 5 months ago and unfortunately I had a problem as it went off-line whilst I was on holiday. I contacted the Customer Service Team and they were excellent. They replaced my Wiser Hub (sending a new hub as under warranty) and talked me through setting up the new hub and reestablishing the devices. I would recommend the technical support which was quickly available via telephone, helpful, patient and simply excellent.

I was told that the current support for the migenie product I have is been phased out
On contacting the company to find out more I got a answer to contact sales
This is not my requirement

I had to update my MiGenie to Wiser and had a discount for the new kit. The new kit arrived quickly. I am 66 years old but it was straightforward to remove the old controller cover and replace it with the new Wiser kit as the front plate just fits over the wired in part. I did have an issue setting up the app. However I was able to contact customer services immediately and a lovely lady talked me through the set up and resolved a minor issue. She also went through the features on the app. I am now able to set my heating schedule to suit me. Very happy with the service.

I had my Wiser system installed in August 2022, I had a wiser hub, 11 radiator thermostats and a room thermostat. Excellent bit of kit, using the Wiser App I can operate each individual radiator by my mobile phone.
As I am disabled it is very easy for me to turn radiators on/off straight away without the need to go room to room or upstairs. It's particularly useful when I go out of the house, I turn all the radiators off by just clicking away mode on the app, when I'm on my way back to the house I just click on the away mode again and the heating comes on for all radiators calling for heat.
This system is saving me money too, I turn radiators off when not needed and adjust thermostats to required temperatures when heat is needed/not needed.
I am hoping to move home some time this year and take the system with me, the good thing with this system is that it's very easy to remove to take to my next house.

Had very few problems with my set up, but the issues I've had have been successfully resolved with a call to the help line. 10/10

Built our new self build home in 2017 - spent extra on a whole house of Drayton TRV4's for the heating. In 2023 they started to fail - with the control head turning freely without adjusting the valve. In total 7 of the 14 TRV's have now failed in the same way - only 7 years after installation. We would choose any other brand if we had the chance.

Excellent help desk (Michael) and we were up and running in no time. Would have been 5 stars but for glitches with both Android and Apple apps (that's why we needed support).
You need to be tech savvy to use these products to their full potential.

I don't usually write reviews but great service and products should be recognised. Needed to confirm my system was compatible with Wiser Thermostat 1 kit. Called and spoke straight away with a wiring support engineer who confirmed it was with one minor modification. Now fitted and although did have some issues getting the hub and the app to talk to each other and with the cloud, now all working perfectly and really pleased. All at 1/3 of the cost of some alternative systems. Well done to all.

Great product and excellent customer service

Have been running a Wiser system for a number of years with no problems so never needed to call support. I needed to today and spoke to Sophie who resolved my issue very quickly and competently. Thank you.

I purchased a Drayton wiser kit 2 to replace my existing Drayton programmer and fixed thermostat. The change over was easy to accomplish. I had a couple of small issues which were quickly resolved by the tech team at Drayton. Kit 2 enables me to control both heating and hot water; it also means that the original fixed thermostat is replaced by a wireless thermostat sited in the lounge.
So far the system is working well and I am in the process of adding radiator Trv's in order to increase control over the heating system. The system can be controlled by an app on my phone. There are many more features associated with this system, that over time I am going to explore.

Kim was extremely patient and helpful when one of my radiator valves got disconnected from the hub.

I bought a wiser system in early 2023 and installed it.
We have only electric heat so I bought about 9 heat switches. For just regular heat it works quite well.

I also have three underfloor heaters and that's where the heat switches fail.

Underfloor heating needs a sensor to measure the temperature of the floor. The heat switch fails to make a valid temperature reading and therefor the floor does not heat up and makes the system useless (as in the kitchen we do not have space for a normal heater we are in the cold...)

I filed a case with wiser and they initially came back to me with some suggestions (they even sent three new electrical heat switches which all had the same issue). After this it is now silent for a month, I called and emailed them and they say they are working on it but they are unable to mention what they are really doing about it, it doesn't seem that it has a priority to fix this issue.

As this is a basic functionality that the product is advertised with, I would consider it not fit for purpose if this system is to be used for electrical underfloor heating (which is bad because it could be considered false advertising)

I have done quite a bit to figure out what the problem could be:
- Measured the floor sensor (which is working fine when heated up/cooled down)
- In the app it shows the temperature readings, they seem to be random. However I logged them for a while, applied an averaging filter and they lead to the correct temperature. This just means that there is a bug in the software.

I am an electrical engineer by training and have a good amount of experience with reading sensors etc.

The above is all communicated to wiser and it seems a straightforward case to verify and come back to but still nothing.

Disappointing experience.

Edit (26/02/2024) after posting the above I got a request for more information, I gave the details called a couple of times but still nothing.
Worst customer service ever, just keeps you hanging out to dry!

Excellent and prompt customer service. Information provided exceeded what I asked for. Will definitely be buying products from them

Replaced existing miGenie with the Wiser 1 system. Very straightforward to fit and to connect to WiFi. Even picks up the date and time automatically. The new system works well with the Wiser Home app, and is completely satisfactory.