EKCO Avis 

We have had a kitchen, utility room and cloakroom fitted by Ekco over the last few months. The service and installation was very good right from the initial design meetings with Hollie and Emma through to any finishing touches that needed correcting

After having a bathroom installed by EKCO in a previous property, we contacted them again to install an en-suite in our new home. Designer Hollie gave us exactly what we asked for and the team did a great job with the installation. Their attention to detail and professionalism were second to none. Would certainly recommend the company to everyone.

Really happy with my Spitfire door, Internorm windows and sliding patio door, they are all great quality. Also received a great service from Katie, Euan and the rest of the team at EKCO.

We were having difficulty finding windows with the U value demanded by the local planning department. After much searching we thought we were going to have to settle for smaller windows and door in our new sunroom, luckily after finding EKCO online we got a quote very quickly and with no need to compromise on the area of glazing we decided to visit EKCO in Uphall near Edinburgh. There were no high pressure sales tactics from Katie and the display areas were very well set out. After we had discussed possible installation dates we expressed a desire to have the build wind and water tight as soon as possible as we had already lost valuable time heading in to winter due to delays with planning and searching for suitable glazing. No promises were made regarding fitting and we were going to have a couple of days to think things over, however after getting into the car to leave we decided to go back into the showroom to place the order. Everything was explained regarding payments etc and a survey was carried out within a few days, the following day we got a call to say that if we could assist the installers the work could be carried out before Christmas, we were delighted and agreed to provide whatever help was required however on the day the installation team managed without our assistance, the guys carried out the installation on a pretty horrible day weather wise in a professional and cheerful manner. The complete process from order to installation was 1 month without any pressure being applied from ourselves. The whole process was refreshingly positive for us as the best estimate for fitting from other companies was 10 to 12 weeks from time of order and we were going to have to compromise on the size of the glazing. We know we probably landed lucky getting the job done so quickly but believe that EKCO will go the extra mile if they can.

Ecko from my standpoint delivered a quality product to the standard we expected and equally important delivered on dates promised
Another key feature was the selection of their supply chain which I believe was excellent and critical in their succesful delivery
As they say a chain is only as strong as the weakest link

This is our second time using Ekco and again absolutely delighted with our doors , we wouldn’t go anywhere else . superb quality and excellent workmanship.
customer service and staff are all so friendly. I love a company that has respect for their customers and I believe ekco have excactly that . Thank you ☺️

From the very start from planning, purchasing and installation, Ekco made it for us, as the customer, a stress free project.
On a complete refurbishment, the tradesmen were competent and capable demonstrating a skill base that reflected in a smooth exercise that left us with a top quality bathroom.
So our thanks go to Laura and Hollie for the planning and purchasing.
Also thanks to the tradesmen namely Neil (1) (Plumber) , Neil (2) (Joiner), Callum (Electrician) and Christopher (Tiler). A solid team effort, all overseen by Joe. Thank you and would highly recommend your Company to others. Tommy and Pamela Sutherland

From the quote to installation, the service from Ekco was excellent. We used them for our windows and patio slider in an extension and also just had a glass door supplied and fitted.

We contactacted Ekco to fit a new shower as previous one which was fitted by Ekco in 2011 needed replaced. Joe organised Neil and and electrician to come and fit our new shower. They were extremely professional and used shoe covers and left the place spotless. There was a small issue with shower,(nothing to do with Ekco) but Neil was so professional and sorted out the problem very efficiently. I would highly recommend Ekco as they are amazing and do a first class job. . .. Thanks again Joe and Neil.!!

We've used EKCO for a previous kitchen installation some time ago and returned to them for bathroom alterations and a kitchen sink replacement. Communications with Hollie and Joe were efficient from the beginning and work started when agreed.
Bath removal and walk-in shower fitting went well despite some anticipated problems with drainage connection. The two Neils and the tiler worked to a very high standard and we are delighted with the results.

We were recommended to try EKCO when we were looking to replace our faulty front door.
From initial contact up to installation of the door we have been very happy with the service provided.
The fitters Kacper and Bart did an excellent job and we are very pleased with the final product

UPDATE after writing this review I received a missed call from you on 2 September. I emailed you then to ask to reply back to me in writing I did not recieve a reply. Hansgrohe did agree to replace the product after I said all other products were not damaged, you confirmed the correct product in writing, the 'similar' item was not suitable and could not be used, the other product was not the one that you agreed to and was £50 less.

Hansgrohe has also now confirmed that the replacement fitting provided by Ekco is NOT a Hansgrohe product. Therefore it appears that although we have paid for a Hansgrohe product we have a poor quality product that has defects and Ecko are unwilling to accept responsibility and blame the customer instead.

Original:

Our small bathroom installation by Ekco took three months and came with several issues — including a blocked basin overflow caused by excessive silicone. To fix this the original pop-up waste fitting was replaced, but has now began deteriorating within the warranty period.

I contacted Ekco, and while the individual team member helping has always been courteous and tried to help, the resolution process has been frustrating.

I was initially told that our cleaning products had caused the damage, despite all other Hansgrohe fittings installed at the same time remaining in excellent condition.

After some back and forth I was promised a replacement part. I specifically requested a Hansgrohe pop-up waste, but received the wrong item. Then the correct part was agreed upon in writing, however, I was sent a cheaper alternative from another brand — worth approximately £50 less.

Ekco then claimed the agreed Hansgrohe part had been discontinued. I was offered 2 options to accept the wrong part I couldnt use or the inferior part which wasnt Hansgrohe.

Hansgrohe later confirmed in writing that it was still available. I forwarded this confirmation to Ekco but received no response.

After nearly two months, it appears that Ekco is unwilling to honour the terms of the products warranty or uphold the commitments made. This also raises concerns about whether the original replacement product provided was genuine to begin with.

I would not recommend using this company.

Recently had an ensuite installed. Hollie designed a beautiful space and Matt did an incredible job installing it all. Matt was always meticulous in his work and superb at working through any problems we came up against. Everything was dealt with in a timely fashion, with no fuss. Cannot recommend enough! Thank you to all at EKCO!

We purchased a set of Origin bi-folding doors as part of a wider renovation we carried out a decade or so ago. The doors look as good today as they did at purchase. On the rare occasions where we have needed post-sale support, ekco's installation team have been really helpful and responsive. Highly recommended.

Ekco fitted 4 bathroom about 15 years ago. They’ve lasted brilliantly and still look great. We needed a replacement plug for one sink. Many companies won’t entertain small jobs like this but it was no problem getting the part and having it fitted. Great service.

Delighted with every aspect of work done by Ekco. Would definitely recommend

As part of normal wear and tear I needed to replace a washer on a toilet fitted by EKCO as part of our ensuite refurbishment in 2019. As it was a closed compound toilet I had difficulty locating the shutoff valve. I contacted Callum from the installation team for advice on where it might be and thereafter Neil, one of the plumbers in charge of the original installation came round and located it and also replaced the washer. That was very helpful and appreciated considering the time since the original work was completed.

Had ekco doors guys round to fix a broken key in our bi-fold doors .
Carol is the main man doing work on the door and done a fantastic job , very friendly and insisted on cleaning tiny bits dust left himself , even tho we offered to do it. Topman
Also Euan for sorting a broken seal on door not normally covered by guarentee . Could not be more happy with service . Top notch.

Had an urgent problem with the lock on my bifold doors. Engineer visited within a few hours of me calling the company.
Great service