Second time I have called them out and the comms with the company are first rate. The engineer Jaz was diligent, polite and very professional. The post visit report he completed was very detailed and... Voir plus
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Lisez les avis des autres
Fantastic service! Booking the appointment and making the payment was very easy. The engineer arrived on time and made sure everything was working properly before leaving. This is the second time I've... Voir plus
I have called an engineer twice now and both times the service has been fantastic. After spending £100s on 2 other companies who failed to fix my boiler, I called ECBC as they are the experts... Voir plus
BEWARE AND SEE THEIR RESPONSE. Will only communicate via WhatsApp, ive been waiting for a call since 4th August, keep sending messages and they have now stopped responding. The filter is not worki... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Based in Windsor, Berkshire, Electric Combi Boilers Company supplies electric combi and electric system boilers across the UK. See live systems at our showroom & training centre, book installer sessions, or speak to our UK-based Technical & Service Team. Prefer to shop online? Order 24/7 with nationwide delivery or buy direct from our Head Office. Our ranges: ELEKTRA SMART and GUIVAL SMALL are European-built for British properties and supported with extended warranties (ELEKTRA up to 10 years, GUIVAL up to 5 years, subject to registration and biennial service by ECBC or an authorised engineer). We also provide configuration support by phone or video to help installers and end users get set up smoothly. See real customer stories, install photos and how-to content on Instagram, Facebook and LinkedIn. Many reviewers highlight clear advice, straightforward installs and responsive aftercare, exactly what you want from an electric boiler specialist. Call 0208 998 2024 for guidance, or drop into our Windsor showroom & training centre.
Coordonnées de contact
Abcot Uk Ltd / Green Acres, SL4 4QF, Oakley Green Road, Royaume-Uni
- 02089982024
- contact@electriccombiboilers.uk
- www.electriccombiboilerscompany.com
4,4
Excellent
288 avis
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A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de Electric Combi Boilers Company
Hello,
Thank you for recognizing our technical support and lead times. We're so pleased to hear you had an excellent experience. Timely and effective support is a top priority for us.
If there's anything more you need, feel free to reach back out. We're always here and ready to assist!
Stay warm!
Letizia
ECBC Support Team
First time installing new range
First time installing new range, installed range previous to their current one
had a good experience, I found they was very helpful the tecnical department was also very helpful easy to get through to, it was a good boiler with no issues to date.
So decided to use them again, this time was not as straight forward unfortunately, no one was available in the tecnical department, was told we would be called, had to call back a few times to chase, eventually spoke to someone hours later, some fittings was not in the installation box that was not included which we wasn’t informed of before hand so delayed us, not major issue or rare fitting, easily collected from anywhere half inch copper to irons, aftercare, support and good communication is important for us with our manufactures just felt it lacked this time around, so has not given me confidence in installing more.
The product itself is a good boiler, easy enough to install.
11 décembre 2023
Réponse de Electric Combi Boilers Company
Dear Charlie,
Firstly, thank you for choosing our Guival.C range for your boiler installation. We truly appreciate your continued trust in our products and services.
We're glad to hear that your initial experience with us was positive and that our technical support and product quality met your expectations. It's feedback like yours that motivates us to keep striving for excellence.
Regarding your recent experience, we sincerely apologize for the delays and challenges you faced. December is indeed our busiest time of the year, and despite our best efforts, response times can be longer than usual due to the high volume of calls and on-site services. We're actively working to improve this.
We appreciate your comments on the boiler's ease of installation and overall quality. For future reference, detailed information about each purchase option is available on our product page https://www.electriccombiboilerscompany.com/product/guivalc/, which can help ensure a smoother installation process.
For clarity, our product page offers different purchase options: the boiler alone, the boiler with isolation valves, and a full installation bundle that complies with installation guidelines and warranty terms.
Your feedback is invaluable to us, and we're committed to improving our customer support. Thank you for choosing our product, and we hope to serve you better in the future.
Warm regards,
Letizia
ECBC Support Team
Fairly sure Jaz invented the boiler
Jaz knew everything there was to know about boilers. He was efficient, professional and gave me great advice for keeping it working well.
5 décembre 2023
Avis spontané
Réponse de Electric Combi Boilers Company
Dear Oliver,
Thanks for your review! We're starting to wonder if Jaz secretly invented boilers in a past life, ourselves!
We'll pass your glowing words to Jaz - it'll definitely turn up the heat on his day! And remember, if you ever have more questions or need advice (boiler-related or life's mysteries), we're just a call away.
Stay warm,
Letizia
ECBC Support Team
My mother has been without hot water or…
My mother has been without hot water or heating, talked me through stage by stage to solve everything
Great service and very helpful
5 décembre 2023
Avis spontané
Réponse de Electric Combi Boilers Company
Dear Richard,
We're so glad to hear that we could help bring back the heat to your mother's home! It's great to know that our step-by-step guidance hit the mark and that you're both now enjoying the warmth of a working boiler.
Thanks for sharing your experience with our service. Remember, we're just a call away for any future heating heroics or boiler banter you might need.
Warm regards,
Letizia
ECBC Support Team
Great advice from Dhillon.
1 décembre 2023
Réponse de Electric Combi Boilers Company
Dear Kevin,
Big thanks for your shoutout to Dhillon! We're super happy to hear you found his advice helpful. He's one of our stars – always ready to lend a hand or share some wisdom.
Warm regards,
Letizia
ECBC Support Team
Great Service - Jaz the Engineer
Just want to say a big thank you to Jaz the boiler engineer and the team at The Electric Boiler Company. Jaz went out of his way to accommodate my schedule on the day of my appointment at the last minute. That sort of help doesn't happen very often and I was really grateful to him for changing his schedule at the last minute. My boiler needed urgent attention and it was sorted quickly and efficiently. Thank you Jaz. Great friendly service much appreciated.
4 décembre 2023
Avis spontané
Réponse de Electric Combi Boilers Company
thanks for the fantastic review! We're absolutely delighted to hear about your great experience with Jaz and our team. Jaz is a bit of a scheduling ninja, always eager to make things work for our customers – even if it means a last-minute shuffle!
Dear Dominic,
We're glad Jaz could get your boiler back in top shape swiftly and efficiently. It's reviews like yours that keep us fired up about what we do.
Big thanks back at you for your kind words. Remember, we're just a call away for any more boiler support or friendly service you might need in the future.
Warm regards,
Letizia
ECBC Support Team
Réponse de Electric Combi Boilers Company
Dear Gus,
Thank you for the great review! Really glad you found our service both excellent and quick. We always aim for efficient and top-notch support. If there’s anything else you need, we're here for you!
Warm regards,
Letizia
ECBC Support Team
Jaz was friendly, clear, and thorough!
This review is specifically for Jaz, who came out and replaced several parts of our boiler as well as a full service. Jaz was friendly and took the time to clearly explain the problem and what he was doing. He was really thorough with checks and I was reassured he diagnosed and fixed the problem correctly. Additionally he gave a few tips to save on bills. The Whatsapp service was also really handy.
23 novembre 2023
Avis spontané
Réponse de Electric Combi Boilers Company
Dear Fala,
Big thanks for your wonderful feedback about Jaz! We're so glad to hear he provided clear, friendly, and thorough service during your boiler repair and maintenance. Jaz is passionate about making sure everything is just right and loves sharing helpful tips for efficiency and savings.
It's also great to know you found our Whatsapp service handy – we love making things easier and more accessible for our customers.
Should you need any more advice or assistance in the future, Jaz and the team are just a message away!
Warm regards,
Letizia
ECBC Support Team
Brilliant help from the whole team
Brilliant help from the whole team, they’ve been great and quickly managed to resolve my issue. Thank you!
13 novembre 2023
Avis spontané
Réponse de Electric Combi Boilers Company
Dear Milosz,
Thank you for the great review! We're really happy to hear that our team was able to resolve your issue quickly and efficiently. It's always our goal to provide helpful and prompt service.
Remember, we're here whenever you need us. Thanks again for trusting in our team, and we're looking forward to assisting you in the future!
Letizia
ECBC Support Team
Brilliant service from Sally through…
Brilliant service from Sally through WhatsApp. She help with my hot water issue
10 novembre 2023
Avis spontané
Réponse de Electric Combi Boilers Company
Dear Rommel,
Thank you for your feedback! We're really glad to hear that Sally was able to assist you with your hot water issue through WhatsApp. It's great to know that our efforts to provide convenient and effective support are making a positive difference.
If you need any further assistance or have more questions, Sally and the team are always here to help. Thanks for choosing us, and we're here for you anytime!
Best regards,
Letizia
ECBC Support Team
The people in the centre and the…
The people in the centre and the gentleman who came to help were fantastic.
8 novembre 2023
Avis spontané
I think this is a great company
I think this is a great company. Good quality products too.
3 novembre 2023
Very happy
I had an issue with my thermostat I phoned the help centre and I was talked through on how to resolve the problem.. brilliant
6 novembre 2023
Avis spontané
Jaz boiler man
Jaz, has come out twice now with problems with my boiler, & I can’t thank his manners & approach enough, he’s so friendly, has explained loads to me, which has helped so much, super helpful & kind.
Absolutely lovely guy & knows what he’s doing, can’t thank him enough for explaining & showing me how to use the boiler as well, even better doesn’t leave until everything has be double checked over & all working as it should again & so I’m happy with it all 👍🏼👍🏼
19 octobre 2023
Avis spontané
Amazing service
Amazing service . Quick call out and really knowledgeable. Fixed the problem there and then . I won’t use anyone else now!
16 octobre 2023
Avis spontané
Great help over WhatsApp number
Great help over WhatsApp number. The video was easy to understand and use. They explained the process in order to get the boiler working.
16 octobre 2023
Avis spontané
Really helpful staff & very competitive…
Really helpful staff & very competitive prices.
16 octobre 2023
Avis spontané
Great help via WhatsApp explained…
Great help via WhatsApp explained everything and also provided images of what I needed to do which made the whole experience 100x easier!
13 octobre 2023
Avis spontané
Had an issue with my boiler the team…
Had an issue with my boiler the team were fantastic and help me through getting it sorted 5*
12 octobre 2023
Avis spontané
Jaz is professional and friendly
Jaz is professional and friendly. I wasn't well he was very understanding.
Many thanks Jaz
4 octobre 2023
Avis spontané
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