Staff on phone were very helpful.Allowed me to have a printed version of policy with no problem which pleased me Paper work clear very happy
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Lisez les avis des autres
Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Voir plus
How easy it was to work the website was outstanding to me. The price of the insurance was perfect to me and the service was brilliant!
I would rate Elephant -VE b/c they ruinned my life by a broker's problem not mine. I would suggest the team to make decisions based on evidence. They should have investigated the cause instead of putt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
Coordonnées de contact
Ty Admiral, David Street, CF10 2AA, Cardiff, Royaume-Uni
- 0333 220 2006
- www.elephant.co.uk
3,8
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Absolutely brilliant people easily…
Absolutely brilliant people easily insured my car and step by step with the app would recommend
30 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
It was all done online and I found the…
It was all done online and I found the steps to be very easy but I couldn’t give enough information about the vehicle’s security extras it has an immobiliser, Bentleys own GPS tracking device + a steering wheel lock making it very hard to steal
25 septembre 2026
Réponse de Elephant
Hi Michael.
Thanks for your review! We're delighted to hear you found the online process easy to follow and straightforward to complete.
We also appreciate your feedback regarding your vehicle's security features. It's great to hear your car has additional protection, including an immobiliser, GPS tracking, and a steering wheel lock. We'll make sure your comments are passed on, as we understand the importance of being able to provide full details of a vehicle's security measures.
Thank you for choosing us, and we're always here if you need any help in the future!
I found the company too be very helpful…
I found the company too be very helpful explained everything glad to be with elephant .
21 septembre 2026
Login issues
Login issues, app crash all the time, website showing unknown errors, i cant add additional drivers
22 septembre 2026
Réponse de Elephant
Hi.
Thanks for your feedback. We're sorry to hear you've experienced issues with logging in, app crashes, website errors, and adding additional drivers. We understand how frustrating this must be, especially when you're trying to manage your policy online.
We'd like to help investigate this further. This information has been passed to the relevant department and you will receive a call in due course.
Thank you for taking the time to share your experience.
Georgia
Excellent service and value for money
Excellent service and value for money. Thank you.
28 septembre 2026
I have been with elephant for 4 years…
I have been with elephant for 4 years and although I have enjoyed my time with them and planned to renew my policy, I got a renewal offer almost 3 times the premium I had in the last year. Even after I have contacted them, the price was still much higher than what other companies are offering me which is crazy as you would think that given I have been a well paying customer for 4 years with not having made any claims ever or having any points on my driving licence they would want to keep that relationship going. I had to cancel the renewal unfortunately.
28 septembre 2026
Avis spontané
Réponse de Elephant
Hello. Thank you for your feedback. We're sorry to hear you felt let down by your renewal premium, especially after being with Elephant for four years and maintaining a claim free driving record.
We understand how disappointing it can be when a renewal quote is significantly higher than expected and isn't competitive with quotes from other insurers. While we're sorry to see you leave, we appreciate your loyalty over the years and thank you for taking the time to share your experience.
Thanks, Stacey.
I found Elephant on a comparison…
I found Elephant on a comparison website. The quote was good and the whole experience was easy and stress free.
8 septembre 2026
Easy to deal with and all documents…
Easy to deal with and all documents clear and concise.
7 septembre 2026
Had no problems and ha e updates…
Had no problems and ha e updates frequently so I now what is going on
15 septembre 2026
Very easy and straightforward to take…
Very easy and straightforward to take out my new car insurance policy. Process was smooth and efficient
19 septembre 2026
Speedy to use
5 septembre 2026
Quick and very clear
11 septembre 2026
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