Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Voir plus
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My renewal quote increased by about 80% compared to last year and none of my circumstances or driving history had changed, which felt like a blatant attempt to exploit my loyalty. When I called to... Voir plus
L'entreprise a répondu
Very helpful when getting set up but app doesn’t work, called to advise but I’m still unable to gain access to the app to see my documents.
L'entreprise a répondu
Staff on phone were very helpful.Allowed me to have a printed version of policy with no problem which pleased me Paper work clear very happy
À propos de l'entreprise
Informations provenant de diverses sources externes
Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
Coordonnées de contact
Ty Admiral, David Street, CF10 2AA, Cardiff, Royaume-Uni
- 0333 220 2006
- www.elephant.co.uk
3,8
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Very easy and straightforward to take…
Very easy and straightforward to take out my new car insurance policy. Process was smooth and efficient
19 septembre 2026
Speedy to use
5 septembre 2026
Quick and very clear
11 septembre 2026
Quick easy to insure through and a…
Quick easy to insure through and a great price everything i need
15 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Elephant
Hi
We appreciate your initial feedback as a new customer. We are here to support you. Thank you for choosing to insure with Elephant this yar!
Thanks
Jo
Cancelled policy but still charged
The policy was cancelled but they auto-renewed it and still want nearly £100 and won't stop hounding us for the money. I have spoken to them and they agreed to reduce the bill, but now it's back up to £98. I have given in and tried to pay but it won't accept my card. Don't use them, they may be cheap but they will rip you off if they get the chance!
11 septembre 2026
Avis spontané
Réponse de Elephant
Hello Hazel.
Thank you for taking the time to share your experience. We're sorry to hear about the issues you've encountered with your policy cancellation, renewal, and payment. We understand how frustrating it must be to receive conflicting information about the amount owed and then have difficulties making a payment.
We'd like the opportunity to look into this for you and see how we can help. Please email your policy number and best contact number to ReviewFeedbackSupport@admiralgroup.co.uk and we'll arrange for the relevant team to get in touch to assist.
Thank you for bringing this to our attention, and we hope to help resolve this as quickly as possible. - Courtney
Absolutely WORST company ever tried to…
Absolutely WORST company ever tried to communicate with - had a situation where they sent multiple letters with NO POLICY NO DETAIL - NO POLICYHOLDER DETAIL AND NO CAR REG NO FOR POLICY
SHOCKING SERVICE WITH ROBOTS & simply failed to marry up all the communication I had with them - STAY AWAY AT ALL COSTS
2 septembre 2026
Avis spontané
Réponse de Elephant
Hello John.
Thank you for taking the time to share your feedback. We're so sorry to hear about your experience and understand how frustrating it must have been to receive correspondence without clear policy details and then have difficulty getting the issue resolved.
We'd like the opportunity to look into this further. Please email your full name, date of birth, and postcode to ReviewFeedbackSupport@admiralgroup.co.uk so we can locate your policy. We'll ensure your feedback is passed on to the relevant team to review and confirm that policy documentation is being issued correctly.
We appreciate you bringing this to our attention and look forward to hearing from you. - Courtney
It was straight forward ,i had no…
It was straight forward ,i had no problem in getting the quote and then cover thank you.
1 septembre 2026
The whole process was easy
25 août 2026
A reputable company that respects its…
A reputable company that respects its customers very well.
8 septembre 2026
Good service
3 septembre 2026
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