eMAG Avis 

Foarte urat și nepoliticos, lipsa de respect pentru clienți! Am cerut explicații, dece comanda mea care inițial pe site era trecută ca livrare în 2-3 zile vă ajunge în 10-11 zile și ce credeți, mi-au spus ca tot ce pot face pentru mine este să-mi anuleze comanda dacă vreau. Băăă, voi chiar vă bateți joc de noi?! Cea mai slabă platformă, RUȘINE EMAG!!!

1 stea cu lumanare, hoti legalizati, produse lipsa iar apoi se prefac ca nu stiu despre ce vorbesti, ca nr comenzii nu e corect doar pt a nu returna banii clientului!

The worst store from Romania. Stay away from it. In the past year it started to send resealed products as being new. I have bought a resealed product which was very damage and they described it as being with a few scratches. Because of the awful chatbot, the customer support is inexistent. You cannot reach it unless you start to treat them with ANPC.

Extremely disappointed by how the clients issues are prioritized and offered a resolution. Experienced a bug on the wallet installment options, the credit form was not appearing leading straight to order confirmation therefore placing an order with failed payment.

Support team made me wait for days, called me once while I was at work, couldn’t answer and left me with a vague mail. After this the product got more expensive.

Contacted the team to help me retry the payment, they said its not possible even tho the order is still active, made me wait another day until tomorrow, this is unacceptable for such a big brand that monopolizes the market. Client satisfaction is their last priority

The worst!!! They are lying about the delivery time to make you order and after that they find excuses to mess up your plans!! Don’t trust the estimated time the app is showing!

The support not answering. The invoice is fake. No-one to help! Be aware!

Acord 1 stea acestui brand exclusiv din cauza modului inacceptabil de comunicare. eMAG folosește o adresare agresivă la pertu („tu”) în toate emailurile, notificările și mesajele comerciale. În cultura din România, utilizarea pronumelui de politețe („Dumneavoastră”) în relația cu un client plătitor este o normă minimă de respect, decență și profesionalism. Traducerea mecanică a manualelor de branding anglo-saxone fără respectarea specificului cultural local este o dovadă de aroganță și marketing leneș. Clienții nu sunt prietenii voștri din copilărie. Voi revizui recenzia când veți introduce opțiunea de a selecta modul de adresare sau când veți reveni la normele de eleganță ale limbii române.

I am rating eMAG with 1 star solely due to their deeply disrespectful tone of voice. The company systematically forces an aggressive, overly familiar "casual" language (using the informal "tu/you" instead of the formal/polite "Dumneavoastră") across all notifications, emails, and customer touchpoints. In Romanian culture, addressing paying customers with formal pronouns is a fundamental requirement of professional courtesy and social decency. Copy-pasting Anglo-Saxon corporate branding guidelines without adapting to local cultural boundaries is lazy marketing and borderline offensive. Customers are not your childhood friends; we expect professional distance and mutual respect. I will not upgrade this rating until eMAG introduces a communication setting that allows users to opt for polite, respectful language.

Worst online shop.

What can you expect from this company? Trash. No human service, ordered something on July 12, still hasn't shipped. Can't talk to a human to discuss whether I cancel or not. AI Dana is the worst AI I have ever delt with. eMAG is shit!!

Atenție sporită la tranzacțiile achitate cu cardul! Pe data de 17.07.2026 am plasat o comandă în valoare de 438,57 RON (plătită integral prin card PayU*eMAG.ro) de pe firma noastră, MASTER THERAPY INTERNATIONAL S.R.L. Produsele erau necesare de urgență, însă comanda nu a fost procesată și nici identificată în sistemul lor din cauza unei „erori interne”.

Deși banii au fost debitați imediat din contul nostru, suportul online s-a dovedit complet ineficient: agentul a recunoscut eroarea tehnică pe chat, după care a închis conversația direct, fără a oferi vreo soluție sau o dovadă de restituire a banilor.

Este inacceptabil ca eMAG să blocheze banii clienților din cauza propriilor defecțiuni informatice și să nu proceseze imediat un refund. Am fost nevoiți să deschidem procedură oficială de refuz la plată (chargeback) prin Banca Transilvania pentru a ne recupera fondurile. Lipsă totală de profesionalism!

Am cumpărat un telefon cu livrare a doua zi. Am plătit în plus doar pentru livrare a doua zi. Ce să vezi? Nesimțiții de la eMag împreună cu Sameday bineînțeles că nu au livrat a doua zi. O zi pierduta în așteptarea lor.

Vând doar chinezării de cea mai proasta calitate.

It was great until they started allowing scammy sellers to list their cheap Temu/Shein/Aliexpress products at 5-8 times the price and 2-5 times lower quality than shown in the pics or description.

Some products are listed as “in stock” when, in fact, they’re not even in the country but in a warehouse in Poland. It takes weeks for them to arrive, IF they arrive at all. Most of the time, the seller cancels your order after 4 weeks on the exact day when your “supposed” product was scheduled to arrive. Like fam… it literally takes 1 week for the same order to arrive from China. Which, as everyone knows, is on another continent.

Some products do not even exist. You order a laptop, it says it’s gonna arrive in 3 days, and in 3 days your order gets cancelled because the product is out of stock. You go on the product page, and guess what? It’s still listed as in stock, and you can order it with no problems yet again.

Reporting inaccurate information, lies, fakes, or scams does absolutely nothing. They just don't care.

Getting in touch with a real person when you have problems with an order, need a refund for an inadequate product, or anything along those lines is like convincing Hades to let you leave the Underworld after you died.

The only thing that works 100% is threatening them with ANPC. Then you get your refund, resolution, or answer in record time. Even Barry Allen would be envious.

And they block reviews for idiotic reasons. For ex, they have not approved at least 10 reviews of mine for ridiculous reasons ranging from "your review is in a foreign language and must be written in either Romanian or English" (it was in English, like are you stupid???) "your review contains inadequate language" (the review was 5 stars and I was praising the product's quality and wide range of options, is the inadequate languge in the room with us?) to "no reason at all" (it was a 1 star review for a product of lower quality, split seams and defects, with photos attached, I might add).

Oh, and they delete unfavorable comments. Or bad reviews that had somehow slipped their notice the first time and got posted. Damn, someone should have notified us, the actual customers, that the reviews are for the sellers’ prestige, not for other potential customers, so that we can make an informed decision based on accurate information.

Am fost client timp de 14 ani dar acum vreau sa renunt. Am avut o experienta foarte neplacuta in care am comandat un produs (pentru ca mi s-a oferit un voucher) dar la o vreme dupa ce comanda a fost confirmata mi s-a spus ca plata a fost "nereusita" (bullshit) iar ulterior voucherul nu a mai fost valabil decat pentru pampersi si alte inutilitati din categoriile "alese' de e-mag. Nu mai vreau sa am de a face cu acesti neseriosi. E o chestiune de principiu.

they don't have human operators anymore, only stupid AI. any problem u have with anything it won't get fixed! there is no phone number anymore so u can't get in touch with someone who can actually help . worst portal ever. AVOID !!

În ultimii ani, eMAG a devenit din ce în ce mai puțin atractiv ca platformă de cumpărături. Platforma încasează comisioane de la vânzători, iar multe produse sunt mai scumpe decât în alte magazine. Există abonamentul plătit Genius, iar acum a fost introdus și un comision suplimentar pentru procesarea plății. În același timp, beneficiile Genius nu se aplică tuturor produselor din Marketplace.
În final, ai impresia că plătești de mai multe ori pentru același serviciu, iar atunci când apare o problemă, o mare parte din responsabilitate revine tot cumpărătorului. Acest lucru este evident mai ales în cazul retururilor, când, în loc de un proces simplu prin platformă, cumpărătorul trebuie să organizeze singur transportul internațional al produsului. Pentru un asemenea nivel al serviciilor, nu mai merită să plătești.

I have an order with a few common accessories. The delivery term is 5 working days to the easybox!! The same accessories ordered on Temu arrive faster from China than from Bucharest. 48 hours after placing the order, the items haven't even been collected yet. Stay away from this online store.

Every time I tried to post a review it was rejected! Products were completely different, some didn't work, I got an insulating paste that was hardened and NO review was accepted.