eMAG Avis 

Emag has the worst customer service ever. It didn't use to be like this. I have an issue that could have been solved within 5 minutes with a phone call. Instead after messaging with their AI and then a human representative, instead of a solution I got now another issue

Poor customer service, also lately if you gather a few items together they split your order so they can charge you extra delivery fee. Appalling

Dezamăgitor pentru o companie care se pretinde lider de piață

Am cumpărat o plită electrică în mai 2025, iar în octombrie 2025 produsul s-a defectat. Am deschis cerere de garanție conform legii.

Service-ul (Depanero) a venit la domiciliu cu o piesă pentru reparație, însă piesa adusă era defectă din start, iar intervenția a eșuat. Produsul a rămas nefuncțional.

Am făcut o nouă solicitare și am cerut înlocuirea produsului, deoarece repararea nu a funcționat și aveam nevoie de plită funcțională, nu de promisiuni. Cererea de înlocuire a fost refuzată, deși trecuseră deja aproape două luni de la prima sesizare.

Abia după numeroase insistențe s-a ajuns la returnarea banilor.
Problema este că nu banii erau soluția, ci un produs funcțional, într-un termen rezonabil. Am fost lăsat fără produs o perioadă lungă, fără o soluție reală.

Este extrem de dezamăgitor ca eMAG, cea mai mare companie din domeniu, să trateze garanția legală în acest mod și să lase clientul să se descurce singur.
Suportul post-vânzare este mult sub așteptări, iar experiența arată o lipsă totală de respect față de timpul și nevoile clientului.

Nu recomand dacă aveți nevoie de produse pe care să vă puteți baza și de un service care chiar rezolvă problemele.

Got scammed. Ordered a Samsung SSD for 150 euro and got a 5 euro fake replica. Absolute scam. You should be ashamed.

Constant negativa impresia mea.
Este o aventura sa ai o plangere, sau sa clarifici ceva cu ei!
Au o Dana virtuala care practic te invarte in cerc, nu reusesti sa ajungi la un nivel superior.
Apoi, din lacomie, permi unor comercianti ciudati, escroci, sa vanda aiureli la reclama si pret urias.
Exemplificativ: Un pachet de scortisoara de Ceylon, dupa trei saptamani, inca nu l-am primit, dar, cu stupoare, am constat ca este inclus in lista produselor care pot fi returnate.
Stupid!

Bătaie de joc. Comandă pe data de 26 Noiembrie 2025, nici până astăzi 10 Decembrie 2025 nu am primit-o. Vă las aici AWB poate de data aceast vă pasă: 1170493513. Dar sunt absolut sigur că nu vă pasă, deoarece v-am contactat 3 zile la rând.. Rușine să vă fie!

Communication with the customer leaves something to be desired. It is not normal, no matter how active the subscription renewal option is, to withdraw money without permission.
It is normal to ask for consent before withdrawing money from the account.
Since it is a small amount, 99 RON, you are only informed that you have paid and there is nothing you can do about it.
The Genius service is not justified, as most deliveries do not benefit from Genius... (at least for my orders).
I am not a fan of negative ratings, but you have gone too far.

Fake 1 day delivery advertisment on the product. It took more than a week for the package to arrive. You can't get in contact with nobody from

I have been a loyal eMAG customer for years, but my latest experience with their service process has been extremely disappointing and far below what I expected — especially given the premium category of the product involved.

I submitted a Dyson device to eMAG 2 days before its warranty expired, yet the communication I received from them was contradictory from the very beginning. First, I was told the product was no longer covered by warranty, then later that it was not defective but needed a “cleaning,” and at one point that if the same issue reappeared, it would no longer be accepted under warranty. These inconsistencies created unnecessary confusion and frustration.

The biggest problem, however, was the delay.
I handed over the product on 8 November, and the first update claiming the issue was “resolved” came only on 28 November — well beyond the 15-day legal timeframe for repairs. eMAG did not offer any explanation for this delay, nor did they acknowledge that the legal deadline had been exceeded.

When I finally received the so-called service report, it was incomplete and unhelpful. There was no diagnosis, no explanation of the root cause, no testing details, and no confirmation that the actual problem had been addressed. My original issue — the device shutting off after 1–2 minutes or failing to turn on at all — was never mentioned. The only action documented was a basic cleaning, which does not qualify as a proper technical resolution.

What disappointed me most was the lack of transparency and ownership from eMAG throughout the entire process. Each time I asked for clarification, I received a slightly different answer. Instead of a clear and professional service experience, I was left with confusion and the sense that the case was handled superficially.

Given the premium nature of the product and the trust I had in eMAG, I expected a higher level of professionalism, accurate communication, and respect for legal timelines. Unfortunately, this experience has seriously diminished my confidence in eMAG’s after-sales support.

For anyone purchasing higher-value items, I would advise caution — the service process is far from what a premium customer should expect.

i wait for packages for weeks and they don't give you money back. try to buy direct from the merchant to support them more and you also will get more respect.

Zero barat, 9 ani de eMag, sute de comenzi, si te trateaza cu un sictir epic. Mi-au trimis comanda incompleta, o tipa de la online suport a vorbit cu curierul, a acceptat ca au gresit si s-a oferit sa inlocuiasca produsul. Dupa care a inchis chat-ul si mi-a trimis un email ca se ocupa de problema. Bineinteles, nimic. Dupa cateva ore, intru iar pe chat, o iau de la capat cu alt tip de la online suport, dupa doua ore imi da si asta cu flit, probabil omul s-a plictisit de facut misto pe seama mea. Imi trimite el un mail cand are o rezolutie. Ati ghicit, zero contact, zero rezolutie! Nici o problema, tocmai renovam patru apartamente, am comandat o tona de produse de la ei, anulam tot, trimitem tot frumos inapoi, facem reclamatii peste tot pe unde se poate, lasam review-uri peste tot pe unde se poate, si luam din alta parte. Doar cand ii lovesti la buzunar, ii lovesti unde ii doare!

4 ore m-au tinut in chat fara sa faca nimic, dupa 4 ore

It's a company that ignores basic rules of commerce and common sense. It takes them more than 24 hours to find a solution caused by a disfunctionality in their ordering system. They take your money and afterwards change the date of delivery and don't give you confirmation of payment, although the money is gone from the account. Their client service department is a joke, terrible company. They limit the communication channel with them to website chat because they know they are confronting too many complaints. You can't leave a bad review for a product sold on their website, nor a review on google about them. They are worse than scammers.

I placed an order, paid for everything properly, including the service to collect my old appliance. Guess what? It doesn’t show up anywhere on the order. Nothing. Vanished into thin air.

Trying to contact them? Good luck. There’s basically no real phone number where an actual human answers. Just bots sending you in circles. Their support system feels like a maze designed to test your patience, not to help you.

Information is incomplete, the options you select magically disappear, and when you try to get answers, you get the classic “please check in the app.” Yeah, super helpful… if the app actually showed what you paid for.

Honestly, their service quality has been going downhill. Lots of marketing, very little responsibility.

Not recommended. If you pay for extra services, don’t be surprised if you never see them delivered — maybe not even by 2050.

They are cowboys and not responding to the emails or online chat at all. Placed an order which apparently was rejected by the delivery company without and clear reason. No ones gives any explanation.

Emag este cel mai slab serviciu de livrare, am facut o comanda in octombrie care din nu stiu ce motiv nu a mai ajuns la mine, pur si simplu mi-a aparut in cont ca pachetul se îndreaptă către furnizor, am facut sesizare si nici in ziua de azi nu am primit banii inapoi, dupa trei sesizări mi-a confirmat un agent ca voi primi banii inapoi. In perioada asta am facut o alta comanda cu acelasi produs si s-a intamplat exact acelasi lucru, produsul nu mi-a fost livrat iar in aplicație apare ca se returnează către furnizor. Serviciile lasa de dorit.

I have bought various products from them for years, in 2025 they were not able to deliver even a single order to me according to what I selected and paid for. In support they call human errors what sellers intentionally send at a lower weight or cheaper product than the one I paid for if they do not even send counterfeit products sometimes. Now I have another order that was supposed to be delivered to easybox yesterday and it was delayed for another 6 days, they apologize and offer no reason. Shame on them.

Comments on fake products for warning the users are mostly declined, no feature to report fake products and scams, expensive shipping (around 50 packs a car x 3$ shipping = 150$, way more than than the oil the car needs), sets high prices before black friday, shipping status often mistaken (the app said it is on its way but after contacting support it was actually forgotten in the warehouse)...

In ultima vreme numai experiente negative.Comenz neonorate in timp estimat, nu poti sa contactezi pe nimeni in legatura cu statusul comenzii deoarece au asistent virtual care nu te lasa, Pe langa ca timpul estimat e peste doua saptamani mai sunt cazuri ca produsul trebuie platit integral in avans si dupa doua saptamani statusul e "Produsele sunt pregatite pentru livrare" si cand dupa doua saptamani reusest sa vorbesti cu un consultant uman cum scrie Ana mai primesti doua trei promisiuni cu care trece inca o saptamana si jumate , daca ai noroc iti scot ochi cu 25 lei voucher si asa peste o luna daca esti norocos ajunge produsul comandat, Nu inteleg dece legea nu obliga aceste firme sa aiba consumatorul unde sa apeleze si sa urgenteze sau sa se informeze de starea comenzii eventual daca vede ca nu se misca nimeni sa poata anula.Neseriozitate,nepasare,lipsa de interes fata de client .Doar intrun an am avut colet neonorat(s-a pierdut o comanda cu valoare peste 2000 de lei platit integral in avans) una cu intarziere de aproape doua saptamani , iar acum una cu statusul comenzii "Produsele sunt pregatite pentru livrare" de patru zile ....

it's a big scam where they rope you in to sell your products, and them ask for money if you want your products to be seen. And if you have any questions, good luck, nobody gives. shit about your problems, they redirect you until you give up.

A fost odata un vis numit EMAG...s-a dus de foarte mult timp acest concept de livrare a 2-a zi...Ca sa explic putin: plasati orice comanda in care vi se spune de la inceput "comanda azi pana la ora xx:xx si vei primi maine produsul" , iar in momentul cand finalizezi comanda, vei primi confirmarea de comanda plasata si instant timpul de livrare primit este +24h extra (cu alte cuvinte, vine maine-poimaine) ...Cand ai cea mai mare nevoie de produse, cand stai si astepti ca prostu la mila curierilor, deja e timpul sa iti dai seama ca Emag nu mai este acel concept unic...A fost...degeaba au copiat Amazon, nu se vor ridica niciodata la nivelul lor...Mi-ar placea foarte mult si mi-as dori sa vina Amazon in Balcani, ca sa forteze Emag cu o mega concurenta, sa inteleaga politica de 24h livrare