emiratespost.ae Avis 

Extortionists who are trying to normalize fraud as a business model. What government agency uses hidden charges as a legal practice for conducting business!!!??? Paying double shipping charges is for propriatary services, not the standard post office! Emirates Post has no right to demand double shipping to deliver to your door. All other couriers deliver to your door faster and without any hassle for less. Trying to state your point with Emirates Post will result in psychological abuse talking to agents who will not hear anything you say, and repeat pay pay pay ad infinitum. I have been told a supervisor will call me back 4x and agents or senior agents call me instead pretending to be the supervisor. They deceive me saying the package will be delivered. When I repeat I'm not paying double shipping, they beat me again with pay pay pay. The threatened me twice saying if I don't pay they will return my package. They hold my package as a kidnapped child and demand ransom money for its release. They blame the sender to shirk responsibility for their fraud to get you to pay up the ransom money. An agent called yesterday, apologized, said my package will be delivered tomorrow, and to pay 2.50. I said no. I'm not paying double shipping; my package was never delivered. My complaint case was closed with no resolution. I called to complain again; the agent harassed me at length repeating the same thing like a broken record and making the hidden fees 35AED. I can conclude in my experience Emirates Post is a big narcissistic bully. You will get beat up psychologically lose your mind talking to these insane criminals pretending to be a post office. I don't know how they can call themselves a government agency. They surely don't act like one.

Very slow processing; incorrect status shows in the tracking - status not matching with the Deutsche Post status; for this parcel we paid 80€ (314 AED) and took 4 weeks!
(Tracking: CY283852004DE)

I had to call eight times to get the service required. Finally at the 9th call they said that they cannot deliver the document today and to call over to the head office to collect same. Absolutely poor customer experience. Although they say it’s customer happiness centre it customer unhappiness centre.

Very poor customer service ,poor communication ,no coordination with delIvery team,I ordered something from Amazon under tracking ID 1100012681456,for 5 days have been calling but have never gotten help, my number on the shipment changed I spoke to Mohammed at customer service who assured me that he has updated everything and I will get as per the scheduled day on 22nd ,it wasn't delivered i called customer service again ,it showed my item has been kept on hold ,due to the incorrect details ,i gave my adress mobile number to be contacted with, everyday i was giving my details and location and apartment number but still i was not called instead calling a wrong number that is not in use even after explaining everything and giving the actual details and everyone that answer call tells you ,you will be called back, on 26th April in the morning I got a message that my delivery will be done between 9 AM to 9pm, i called the customer service and was assured that i will receive it today, was even given a number of the guy who will deliver Abdul 055207890,but he dint answer the calls, at 12.30 I saw again that my delivery has been put on hold,I called customer service they again assured me of a call back and they will make sure its received ,I called the delivery again explained to him, gave him my tracking number and he told me he will deliver only on Saturday 27th that hes very far already i pleaded with him but he totally refused ,yet delivery ,again i see in the system showing that he a tempted delivery at 9.30 PM yet he has the number that i called him with, WHY TREAT CUSTOMERS LIKE THIS,THE ONLY MISTAKE I DID WAS BUYING THIS ITEM ,NON OF THE CUSTOMER SERVICE AND DELEVERY HAVE HELP,NO ONE TAKES ACTION TO MAKE SURE I GOT THE PACKAGE,WITH THIS SAID AM GOING TO SUE EMIRATES POST ,FOR WASTING MY TIME ,THE MONEY I USE IN CALLING EVERY HOUR TO GET MY ITEM FAKE PROMISES ETC,IF YOUR CALLS ARE RECORDED YOU CAN COUNT HIOW MANY TIMES I CALLED AS I WANTED THIS THING WAS TRAVELING ..THE WORST CUSTOMER SERVICE HAVE EVER SEEN IN UAE. i shared my apartment number with the delivery guy on whatsup and everything even after speaking with him in the afternoon ,and now hes lying that he tried to deliver ??Your employees needs to be trained up to now have not gotten my parcel from your end have spoke to almost everyone in customer service but they are all the same,Requires training on how to handle issues like this ,have waited for delivery for 6 days ,MMMMMMMM

Poor service where you are fooled to believe you are contracting a shipping company while in reality after paying for the delivery fees you are asked to pay for additional shipping fees which are equivalent to the delivery fee. You either pay double or you do not get your parcel at all. Resembles a scamming company

Extremely bad service... One of the worst

Very bad experience I had with the Emirates post. The customer service center was lying all the time. They could not deliver my parcel in 3 days. From the first day I following them for my shipment more then 10 times I called, I requested them that I need that shipping ASAP but nobody bother End off the day I have to find out the wearhouse location and went to collect my shipment from the wearhouse. In the wearhouse staff so illiterate they didn't bother to deal with customers there security guard come to attend me and help me to get my shipment very very disappointed.

I wish there was no stars, as this would reflect the effort and delivery this postal service gives….. unfortunately I would never use them, however the receiving package was out of my control and to my horror, emirates post have it, and have done so for 4 days. They keep saying it will be delivered but to no avail worst service ever avoid

THE WORST COURIER AND CUSTOMER SERVICE I've seen in my whole life, when you called them to ask why your delivery is late and why it's getting cancelled again and again? they will give you very lame reasons for that, they didn't have an idea about it, my parcel is about to deliver in one day but now it's been 2 weeks and it's getting cancelled without any call again and again!!

Thier phone doesn't work, thier delivery get cancelled by itself, what supposed to be one day of waiting turn out to take half a week, and even when you tell them alright that's it lemme come get it myself they say you cannot it's out for delivery, WHERE?
And finally there is no where to complain about them so we all are force to come here

The useless courier ever. I was trying to do reschedule my package everyday said if I called to somebody it’s done. It’s ll come today (19-03-2024) before 1pm. Since morning I was waiting to get it nobody’s called me. When I called the customer the lady telling me that my biometric is failed so can’t delivered need to called the bank why this useless people can’t tell me that same day if that same day am calling to bank and short out this. Really am
Pissed of this. Customer care people are useless 100% useless.

The operations team having their own time to deliver the package. This is despite of me following their procedure by confirming the delivery date and time but still no one has able to contact me from their team. I been calling the call center and asked them to prioritize the request but it seems that they have zero process at all. This is the last time I will avail their service and I am not recommending their service. It is a complete waste of time.

No customer service No delivery on time No Quality over all bad service

I cannot express how disappointed the delivery service is! I requested so many times to have my package delivered on time and it never arrived on that time! The guys who deliver do not understand English properly! There is ZERO communication as to WHEN THEY WILL DELIVER! The only positive thing is that AT LEAST the main phone line is working. But the guys who deliver are pure disaster to deal with!

If I could give a minus, I would! Horrible experience

worst service ever.i don't know why I picked their service for such an important event .

I wish I would NEVER have to deal with this company again! Unfortunately, somehow many deliveries go through them! Even if merchant sends my order by DHL, it still goes through Emirates Post - why? Each time the waiting is far too long, then there are WEIRD CHARGES while I expect either a free delivery or a fee was already paid to the seller! No receipt for the payment? What IS GOING ON? My last order - it is not written anywhere that I should pay 9.50 dhs, but the delivery guy wants this money. Is it right? How do we know? It does not seem ok! Why is this service sooo bad? Can anything be done so people don't suffer from this unprofessional nightmare?

The most useless postal service to ever exist. I ordered a package and paid for priority mail via USPS and unfortunately it was handed over to emirates post to deliver, 16 days later and I’m still yet to receive the item but also expected to pay additional taxes as well as 30aed delivery fee? Someone please show them how to do their job properly because this company is an absolute joke.

Verry verry bad service.
Delivery agent also not good behavior for customers.

All the deliveries that was from various banks were routed through EMPOST. All the deliveries were delayed. The delivery service is poor and most importantly no feedback/ calls or proper co- ordination. Biggest mistake is to receive package in office address. You will have to wait whole day waiting for package, no response and delayed delivery. If not collected, the same is returned back creating a bigger confusion. The criticality of the package and delivery mechanism is not properly co- ordinated. Very poor service

Tracking shows my package getting to Dubai thirteen days ago and I'm still waiting. Numerous calls to customer service hasnt helped. The best part is for this excellent service I get to pay 42aed for a package that I've already paid shipping on.