emiratespost.ae Avis 

I was at the Hamdan Post Office in Abu Dhabi and the services are totally revamped and excellent. Indeed Madazzer & an Arabic gentleman are very helpful and hard working. Indeed nice to see such a drastic change at Emirates Post.

Not much to say really , by far the worst service at every level.

Complete incompetence mixed with horrific customer service

I have ordered something from Netherlands. The parcel is with Emirates Post and ive been following up since 26th June while today we're on 5th july. They keep saying its out for delivery and im forced to keep someone home especially to accept this delivery since then...
The customer service team needs to solve the problem as i honestly dont see that skill set in them. I live in the same vicinity as the storage/warehouse where my parcel is and it is just unfair that they wont share the driver number or let me know where exactly is the parcel.
I'm sure there are systems/ processes in place to track this and escalate it but im yet to receive a call from the manager despite me telling the customer service that i need to speak with the supervisor manager who always seem to be on other call yet i think customers aren't important to them as i haven't received the call back.
I have faced NO happiness from the team but grief, definitely YES as its not easy to get in touch with the call center and there are long hold or too much time to get connected!

My tracking indicated that my package had been delivered. However, I did not have anything delivered. No one called me or rang my doorbell so that I could receive my package. My package was delivered to someone else. Emirates post does not check ID and do what should be legally required when handing over a package. Till now, I have not received MY package and I have called multiple times to ask when my package will be given to me. They have not provided me any proof of delivery or payment when the package was delivered but are claiming repeatedly that I received it! Why would any customer who orders something not want to receive their own order that they paid for? Okay, if I did receive it where is your proof Emirates Post? They are incompetent and unprofessional with no record of proof of delivery or payment! I am beyond upset and frustrated that my package was given to someone else and that they have not taken any responsibility for it or attempted to give me my package back! Also, the worst and most incompetent people at the call center. Disrespectful men who do not want to help and get frustrated when you ask questions about your package! I’ve raised 2 inquires but there is no follow up with anything!

Emirates post is the worst. I have an order with mashreq that needs to he delivered on the 15th. An agent called on the 15th and told me that the order is scheduled to be delivered on the 16th, I said it’s wrong but okay I will wait. I reached out to them on the 16th and one agent (Hizeifah) told me that it’s scheduled to be delivered on the 17th…and someone will call me to confirm, after 2hours no one called, I called them again, another agent (ammar or amer) said that it’s impossible to be delivered on the 16th however he will mention in the system that it needs to be delivered before 10am. Today is the 17th the driver called me at 12:30 and told me he will deliver today. I told him my delivery supposed to be delivered the morning he said no, in his system he can see that it needs to be delivered before 12pm for which I replied that it’s already passed 12… anyways we aligned that he will deliver at 4pm. I called them again at 4, I told them that the driver didn’t call me, they said that they will ask the captain to call me and align on timing. I have many programs today that I couldn’t do because of their agents wrong info and drivers taking his sweet time and playing with my day. I’m still waiting till now for my delivery and no one is taking action. This is the worst experience with them and made my experience worst with Mashreq

If it were possible to award minus numbers I would. The reliability of this service is so poor that you wonder whether any letter or package entrusted to Emirates post ever reaches its intended destination. I have experienced not one, not two but three consecutive packages all fail to arrive. It seems that as soon as the package leaves the UAE, all tracking is lost. The Emirates Post website is a further area of frustration for the poor suffering customer as it has not been updated for over a year and the server is invariably down. The pitiful compensation offered is no excuse for what is clearly a broken service.

Very Bad service , arogant courier, Praveen Mohan is special person , he cannot deliver as per time because he is busy.

Bad service. Lost a whole day and still cannot make out . They promise to call immediately and simply don't give a #^% . They sound nice but the truth is bad.

Quite possibly the worst postal service in the World. I was called yesterday to arrange a delivery. Fine. Charge 46dhs (not really fine, as nowhere else in the world does the recipient get charged to receive mail) but nothing I can do about this. Then they fail to deliver and take it to the post office for collection. it's a binary choice. How can a company be run SOOO poorly. Its a stain on the UAE, and a shame as most things run here very well. My kids send Christmas cards via Royal Mail international signed for around December 18th. It's March 23rd and still not arrived. Emirates Post is frankly a shameful embarrassment and someone high up in the Emirate should look into the bad reputation it is sending all around the world.

Emirates Post gave me options for the date and time for my package delivery. I chose an option. The driver texted me during the chosen timeframe and asked for my location pin which I sent. He also sent me a photo of my package. I then never heard from him again. He just never arrived.

I contacted Customer Service later that evening on their dedicated WhatsApp number. I got an “all our agents are busy” reply but it also said they would get back to me. It’s now the next morning and I’m still waiting.

A different driver has just delivered my package….24 hours late. No communication from the company or the driver yesterday. Dreadful service.