emiratespost.ae Avis 

Emirates Post one of the post offices that provide weak and poor services ever. I raise a complaint since 16 of January and as per their SLA 72 hours and still no commitments from their side. On other hand the issue they are not clear for instruction of charge and fees the app records and details not similar as what they requesting when they are at your door. The weaknesses in building trust relation with customer so hard in charges and fees. The call center are nagging over client head to receive item without any consideration to the complaints from management or customer relation officers.
Shamma aldarmaki

This is not first time ,via Emirates post whenever i m getting any delivery they asked me to pay 30 AED , i just want to know when Seller already payment Shipping fee so for what you are asking Customer to pay you. even in Emirates Post Whatsapp Msg mentioned on Collection 15.75AED, this item cost me only 3 Dollars and you are asking me to pay 8 dollars. i did not receive my item. and i advise delivery boy to send it back, i really can not under stand for what you are asking charges,

in clear words i want to say that they are just trying to make money from us. Government should take notice on this meter seriously otherwise peoples will stop using Emirates Post service

Extremely bad service and extremely bad customer service. My package just over one week to reach UAE but took 1.5 months to move from Dubai to Ajman. The bad part is they didn't deliver it to me but instead asked me to collect it from Ajman's post office for an increased delivery charge in addition to double the customs charge. The seller paid all delivery charges reaching my doorstep but Empost charged me the amount I paid for the whole order.

Also, I looked at the star rating on a website called "Trackingmore.com where I saw so many people were saying the worst things about Empost and their service but the star rating were all 5 stars... it seems that Empost is either paying the website to change the ratings or posting false reviews

Take the advice, save yourself the headache. They are not capable of even delivering a parcel from Abu Dhabi to Dubai. Worst experience of my entire life, from customer service to delivery guys they have no communication system. Nobody knows what to do. Regretting big time for choosing them.

I had a shipment from China that was sitting at the Emirates Post Depot in Dubai. I wasn’t informed so it mean’t I lost valuable time in organising a delivery to RAK. I had to give the package to relatives as gifts before they left to go abroad. I rang Emirates post and the First Gentleman, contacted his boss to organise a fast track delivery. Against all the odds it arrived in Rak but I then had to get it to my house. A kind lady on the phone rang a man in the Rak depot (Emir Ali) and he managed to get me a Sunday delivery so my family got there presents. This all happened across the weekend and took 3 phone calls. I had absolutely low expectations but Mr Ali and the Emirates staff really came through for me. I have to leave a good review because they went beyond their jobs to help me.

I am compelled to express my profound dissatisfaction with the service I recently received from Emirates Post. Despite scheduling a shipment on Saturday morning via a WhatsApp message, the entire experience has been nothing short of abysmal.

The promised delivery failed to materialize, prompting my first call to customer service. Instead of resolution, I was advised to await a call that never came. Subsequent calls revealed that the shipment had not even left the facility, and I was left in the dark regarding its status. The company's response to this inconvenience was woefully inadequate, with no explanation for the failure to adhere to the scheduled delivery.

Queries regarding the purpose of scheduling messages and the absence of informative calls were met with unsatisfactory responses, citing automated systems and a lack of clarity. This lack of transparency and accountability reflects poorly on the company's commitment to customer satisfaction.

The disregard for the agreed-upon schedule, coupled with a severely deficient customer service experience, paints a distressing picture of Emirates Post. A company bearing the name "Emirates" should uphold the values and standards representative of the country it operates in. This experience not only falls short of those expectations but also reflects negatively on the reputation of the UAE.

In conclusion, the failure to adhere to schedules, coupled with subpar customer service, has resulted in significant inconvenience and disappointment. I implore Emirates Post to rectify these issues promptly to uphold the standard expected from a service associated with the Emirates name.

Totally unreliable network when it comes to shipment.
Even though you have a PO with them they charge you land costs. Horrible timelines and unprofessional

Very bad experience I had with the Emirates post. The customer service center was lying all the time. They could not deliver my parcel in 3 days. From the first day I following them for my shipment more then 10 times I called, I requested them that I need that shipping ASAP but nobody bother End off the day I have to find out the wearhouse location and went to collect my shipment from the wearhouse. In the wearhouse staff so illiterate they didn't bother to deal with customers there security guard come to attend me and help me to get my shipment very very disappointed.

Interesting me quation: which government office controlling work of Emirates post office? 95% 1 star. Even 0. Emirates post office need to change all management for improvement of service quality and make easy life of people. There is no any responsibility for nothing.
I suffered from them in 2021 : they lost I/D of my daughter within 45 days. Finally, I/D office issued another I/D card.
Now , within last 2 weeks I can't receive my card from the bank. ......
Phone of Emirates post office saying: " We are delivering HAPPINESS " .
For the management of this office meaning of " HAPPINESS " is different !

Emirates Post, your whatsapp scheduling bot must include the time of delivery to make the process smooth. It has been 5 days that the delivery guys are coming at 4-5pm when everyday I kept asking them to please deliver at 7pm coz that’s the only time I will be home. They keep on saying ok, yes, it will be 7pm tomorrow but they will still come before that time so no one would receive it. Are you not coordinating internally for such special instructions from customers? Also, your Call Centre sucks. The agent sounds bored and unwilling to help, totally disappointed! Very very very bad service! For UAE’s flag carrier, your service is below 1 star.

The delivery guy was very bad. He or someone else took out the item from
The parcel.
We got 2 items out of 3.
He charges 13.5 aed which we were ok to give although on website it was free delivery.
His employee id on emirates id was : 501995247
Name: andul kader rais
He delivered item at 9:30 pm and package was open. He blamed us that we opened the courier and started misbehaving with us. Emirates post: you guys are professional and hire someone professional with proper background check. We were about to call police and complain.

Very abusive guy.

Very bad experience I had with the Emirates post. The customer service center was lying all the time. They could not deliver my parcel in 3 days. They just make some illogical solutions.

Worst experience ever. it's been 5 days my shipment is not delivered yet. Not recommend ever. Pathetic service. Very very very very disappointed.

الساده المحترمين في بريد الامارات

تحية طيبه وبعد

يرجى العلم بإن اتقدم بشكوى بخصوص طريقة التعامل مع الطرود الشخصيه ، حيث انه تم الاتصال بي من قبل مندوب التوصيل ولم استطع الرد عليه
وعندما حاولت التواصل يتم توصيلي برقم مركز الاتصال الخاص ببريد الامارات ولا يتم الرد علينا ويتم قطع الخط او الانتظار اكثر من 15 دقيقه في
كل مره

تم التواصل عن طريق الواتس اب ولا يوجد اي طريقه ليتم تعديل التوصيل وجميع الروابط لا تعمل ، وكذلك تم تحميل التطيبق وكذلك لا تعمل او ان البيانات المدخله غلط ، يعني في جميع الامر يجب الاتصال بمركز الاتصال

تم الذهاب الى بريد الامارات فرع الكرامه بدبي لمتابعه الشحنه فتم اعلامي انهم لا يستطيعون العمل لانها ليس في البريد وانها عن طريق شركات التوصيل ولا يوجد طريقه سو الاتصال بمركز الاتصال ( يعني في جيمع الاشكال يجيب الاتصال بمركز الاتصال الذي لا احد يقوم بالرد )

تم التواصل معي من قبل سيده في مركز ام الرمول وهذا بعد مرور اكثر من ساعه في مركز بريد الامارات وقيام احد الموظفين بالتواصل ومتابعه الامر مع مركز ام الرمول والذي تمت ملاحظه انه كذلك لا يوجد احد وطلبت منها ان تبقى الشحنه في ام الرمول ،

قام زميلي بالذهاب الى مركز ام الرمول لاحضار الشحنه ، فابلغوه ان رقم الشحنه غير موجود ؟ فقلت لهم انه تم التواصل مع من قبل سيده وابلغتني بالحضور فقال لي انها من شركه التوصيل ( يعني كل حد يقع على الثاني والشحنه غير موجحوده وكذلك برقم الهاتف ) وعلي التواصل مع مركز الاتصال

يعني معقوله كل البريد وشركات التوصيل على نفس رقم مركز الاتصال ولما يتم الاتصال لا احد يحيب وكل موظف يقول ان الشحنه غير موجوده او خارج للتوصيل وقد تم التاكيد بان الشحنه سوف يتم اخذها مباشره من مركز ام الرمول

يعني مش معقوله النظام في هذه الموسسه

لا واتس اب يتم الرد عليه او فيه المعلومات الكافيه
لا الروابط تعمل
لا التطبيق مفيد
كل الامور لازم يتم عن طريق مركز الاتصال ومركز الاتصال محد يرد
لا عندنا طريق لتعديل التوصيل

Living in South Africa, I thought I had experienced the worst postal service, as our national post is renowned for being terrible. However, Emirates Post has shown the bar can always sink lower!!
I was sent a parcel by my family in the UK and from the English company to Emirates Post. They held the parcel for unexplained reasons for weeks. When they finally started moving the parcel they then handed it over to the South African Postal Service!
I always pay these delivery companies to send me my international parcels without going through this. Emirates Post however, seem to be too lazy abd useless to do what their customers are paying them to do.

The tracking for the parcel says it is at a collection point for pick up. At no point did I ask for or want this. I paid for direct delivery!
Added onto this, no one can seem to tell me where this so called "collection point" even is! I sent an email to customer service on Monday to find this out, and was told I would get a reply in 3 business days. 4 days later I receive and email saying the issue is resolved and the case is closed, with
no actual interaction with me from a human person!

Utterly utterly useless company. Please choose literally any other company over this one. And check if you are sending something internationally, that another company does not use Emirates Post as a secondary delivery service.

The package took one day to arrive from the UK to Dubai; however, it's been with Emirates Post for more than two weeks, and nobody knows when it will be delivered. Always with a promise to be delivered in 24-48 hours, but still waiting. After several calls and false promises. I even offered to pick it up myself, but they don't know if I can.

The customer service of emirates post office is worst service ever.
I requested to deliver package with some items was waiting for approval more than 1 week when actually they told me it will take 24-48 working days .I was calling everyday to check about approval no result finally after 1,5 week received approval .
Second I am calling customer service to make sure that everything is approved and ok and I can book delivery , which I received yes everything is approved
Next I am calling customer service to book delivery they taking my request and calling me later to say that the package has not been approved.
When clearly before sending package I was made sure I can send it and I promised person
Created complain CO- 00000160 last agent who was assisting me is Madiha

I chose Emirates Post and Paid for delivery, was asked what day and time was preferred, answered a.m. 11 Sept 2023, completely ignoring my desired delivery date, an agent from Emirates Post called to say they would deliver 12 Sept 2023 between 9a.m. to 12 or 12 to 5p.m. Not ideal but I accepted.

No delivery. Nothing, not a call, email, text message. NOTHING!

An easy call, email, or text to say delivery will be delayed, sorry for the inconvenience , sorry for you sitting and waiting, instead nothing. Wasted an entire day waiting on a delivery that never arrived.

Many other delivery companies to choose from, will utilize anyone else other than Emirates Post in the future.

I have a delivery from one of the bank in UAE, supposedly my card supposedly delivered in 26th of August, but what now? its already 6th September. They told me that this will be priority but they still have the guts to delay it again for a another day? Seriously? Do I need to believe with this Emirates Post? WORST EVER! Poor Customer service and not reliable!