Düsseldorf Airport Avis 

There’s only 1 baggage wrapping point on the entire departure floor. Surely that’s likely to create issues at peak hours. I found the security gate staff that worked there on the 17/06/2025 (between 2 and 3pm were rather dismissive and impolite. Didn’t care to explain much and stuck to their own language. They are in the service industry, at an international airport, they don’t have to be fluent in English but they can try the basics if nothing else, like explaining some processes. The most basic concept would be to treat people as first timers and have the ability to answer questions and offer guidances where necessary. They really left a bad taste in my mouth. Add to that the Lufthansa business check-in counter! The lady at that counter (around 1:30pm), has no business working there! I asked if that was the check-in for Swiss Airlines and her response was “it’s self check in for economy”! The audacity…answer question and then establish if I’m at the right counter for the booking class instead of assuming and attempting to send me somewhere else. Ver my unnecessary.

Dusseldorf havaalanı personelinde komplexli, eğitimle alakalı sorunlar olduğunu düşünüyorum. Sadece Türk lere karşı değil daha geniş tabanlı. Biryerlerde takılıp kalmışlar, deve kuşu gibi başları kuma gömülü sadece teknolojide değil hizmette ve iyi hizmetin ana şartı nezakette nekadar geri kaldıklarını göremiyorlar. 25 senedir yol yapıyorlar, bitecek gibi görünmüyor. Sorunlu bir millet. En akıllıcası birdaha başka ülkelerden uçmak.

Ze behandelen de vluchten die uit turkije komen anders.Erg jammer dat ze samenleving zo triggeren

Waited more than an hour for the bagage.

Sehr unhöfliche und unangemessene Sicherheitsabfertigung sowie äußerst langatmige Kontrolle der Medikamente meiner schwersterkrankten Tochter von einem mutmaßlich unerfahrenen MA mit wenig Bildungshintergrund .
Mein mehrfaches Angebot die mitgeführte ärztliche Bescheinigung vorzulegen wurde konsequent überhört ,statt dessen hielt der MA die klystiere meiner Tochter für alle umstehenden Passanten sichtbar in die Luft und fragte ..in einer Sprache die ich nicht spreche einen benachbarten Kollegen dazu etwas ...es würde gelacht und es dann erst wieder in die Tasche verstaut ...ich würde gebeten Abstand zu halten ...wobei auch das begleitet wurde von neu deutschen Aufforderungen ..." verehrte Dame, ...halten sie bitte Abstand ...",ich hatte mich überhaupt nicht von der Stelle gerührt ,überragte den männlichen MA aber mindestens eine Kopflänge ..das schien bedrohlich auf diese Ausführung Mann zu wirken ...die aufmerksam gewordene Bundespolizei stand mir inzwischen zur Seite ,nickte den ganzen Tascheninhalt ab und dieser ehrverletzende "Terror ",die Sicherheitskontrolle war beendet .

Man darf es subjektiv getrost hochgradig inkompetent und übergriffig nennen.

Zur Information

Seit 35 Jahren fliege ich mit meiner rollstuhlpflichtigen ,schwerst erkrankten Tochter und immer leider Gottes mit viel Medikamenten ,Flüssigkeiten .
Immer fuhre ich zweisprachige ärztliche Bescheinigungen mit .
Niemals ...und wir fliegen mindestens 4 x jährlich müssten wir eine derart unangenehme Sicherheitskontrolle über uns ergehen lassen !
Im Kunden Interesse tauschen Sie ,die Verantwortlichen dort ,diese deplazierten MA aus ! Niemand braucht derartige Erlebnisse !!

Not much people, no waiting time. But X-Ray services......

A woman first telling me to get in position for x-ray in a very unpolite way. Then something wasn´t correct as she start yelling in German. I tried to calm her and ask her to try to explain in English without any success. Both me and my wife got the same treat.
Probably i did something wrong but it should be possible to explain that in a normal polite way, not yell angry in german language. Next step was body exam also with instructions in german, less yelling but still very rude.

Have never experienced such a bad and disrespectful treatment on a airport .... ever

I´ve had a great stay in Dusseldorf and always got friendly and respectful treatment in all other places. Its a shame and a big surprise how this can last on a big international airport.

I'd flown in from Australia and needed to get a taxi to a hotel that was a 25 min walk away with all my stuff. My roaming data was also not working. Taxi driver threw his hands in the air and had a go at me for the short fair and how long he had been waiting there. Don't blame the player son. Welcome to Germany!

Booked a flight from Dublin to Preveza Greece with Kiwi.com.
No direct flight from Dublin so was booked Dublin to Dus and Dus to Preveza on 2 eurowings flights .
First flight was delayed 3 hours .
We were assured however connecting flight was delayed also to facilitate passengers connecting. Received an email confirmation for connecting flight of changed departure time .
Arrived in Düsseldorf, connected flight had departed. Euowings representative AAS were so un helpful. Horrendous customer service . Shouted at and told to leave counter . Left stranded in Düsseldorf.
6 passengers

We hadden een plunjezak van 24 kg. Handig om dan een bagagekarretje te kunnen gebruiken. Kom je erachter dat je 2,50 € moet betalen en dat dat alleen lukt als je een creditcard hebt.
Dit hebben we nog nooit meegemaakt en er is een kans dat dat de reden wordt dat we niet meer vanaf Dusseldorf gaan vliegen.
To.

The taxi drivers of the airport are scammers. Our hotel was 3 minutes from the airport, the taxi driver got angry and said he had been waiting 4 hours for such a short trip, and forced us to pay him 'special prize' of 20 euros for a 3 minutes trip.

Very slow baggage drop with british airways. Passport control for non EU citizens is abysmal 2 windows with a big queue. Open sky lounge is the worst example of a lounge ever. Complete waste of money for a glass of warm coke and a cup of coffee

Extremely rude security staff and very unpleasant experience passing through Zone B Thursday 6th February. I have travelled through many airports but Dusseldorf is the least friendly and accommodating departure point hands down.

Zeer slechte bewegwijzering naar de diverse parkeergarages, als je vraagt waar je moet zijn krijg je geen behoorlijk antwoord maar wordt je afgesnauwd. Ook bij het inscannen van de koffer staat er een 'drill sergeant' te snauwen. Erg veel onvriendelijk personeel, vieze toiletten, en bizar hoge prijzen. Er wordt overduidelijk misbruik gemaakt van dat er niets mee mag in je handbagage. Voor alles wordt de hoofdprijs gerekend. Het was niet heel druk, dus door de controle ging soepel. Daar waren de mensen nog enigzins vriendelijk.

Het gros van het grond personeel straalt niet uit het werk leuk te vinden. Düsseldorf Airport moet misschien eens kritisch kijken naar het personeelsbeleid.

I was traveling home from Düsseldorf airport. I don't speak german well and my english is not good, especially not when I'm stressed.
I pay extra for fast line and priority line to avoid stress and anxiety. I use to that the people who works in the fast line and priority line are more politely and understand that some people in that line will need some extra time or help.
But not in this airport!

I will usually have my service dog with me, but he could be with me this time, so I was very dependent on my boyfriend.
I understand that I have to go trough the scanner alone, but it's why i neet to go trough first, because he can se me.
If my servicedog it's not with me to warn about seizures or other things related to my handicap, it's more important that my boyfriend can be where I can se him and where he can se me and can help me.

I know I don't look sick or some one with a handicap, but I have some chronic disorders and mental disorders and in worst case i will pass out or stress can trigger an psychosis, where I can harm myself.
Especially one lady in security had a really unpleasant attitude and made me feel insecure from the start and pointed me aside. I understand they point people aside for extra checks, it happens to me 9 out of 10 times and we fly a lot. I don't know what I'm doing wrong since it happens to me SO often, but all other countries and other airports in Germany, they have no problem with my boyfriend standing by my side due the ekstra checks even if I have my service dog with me. But here I didn't even have my dog to help ​​and here it was a problem for them... Or at least for that lady.
Even though my boyfriend told her that I have a mental disorders and need to have him close, she wanted him to leave me and he was only allowed to stand by my side because he was very insistent that he should and would not leave. If it's not a problem at NO other airports, why is it a problem for them at that airport?
The lady then had to stand and make annoyed noises about it. Fair she don't understand people with mental ilness, We can not force people to understand thing they don't, but why does she have to be so disrespectful and so unpleasant.
It only took us more time in security because I had an anxiety attack because of that lady.
I didn't even get an apology, but I also don't expect her to think she did anything wrong, I don't even think she can see what she did was wrong, with the attitude she had from the start, i don't expect much.

I don't think that I write here will make a difference, because I have read many reviews from that airport after my experience. And they go all the way back from 2017 until December 2024 and apparently it is normal that they are very rude in security checks, so I don't expect they will do something to train their staff in just a bit of common courtesy at least.

But I hope if someone with mental illnes will read it and think about to go to another airport where they are not so rude and disrespectful.

Xray cihazından çantam geçtikten sonra çantamı bir kenara alıp içine baktılar ve içindeki suyu çöpe attılar? Çok susamıştım içerde içerim diye su içmemiştim. Suyu atmadan öncede bari burda biraz içeyim sonra atarsınız dedim bana içerde içmeniz gerekiyordu dedi 😂 Madem su içemiyoruz niye havalimanında su satıyorsunuz o zaman her türlü uçağa su girecek zaten para tuzağından başka birşey göremedim havalimanının içinde araç kiralama şirketi olan wheegonunda durumu içler acısı asla beğenmedim birdaha uçakla bu havalimanından asla geçmem 👎

K was 24 januari bij Gate C om 14 .15 was vliegtijd.
En daar bij laatste kontrol voor ticket, zegt iemand dat k moet wachten, k heb meer bagage!
Nee!
K had recht om 30 kg bagage
En 8 kg handbagage en een handtas.
Ze luisterde mij helemaal niet omdat dat ik geen deuts en Engels praten!
K probeerde uitleggen daar had ik recht om met mijn bagage zit in mijn ticket maar niks!
En ze wilt mijm bankpasje en zei, dat k €80 moet betalen!
€80! voor n kleine tas en die zit in mijn ticket!
En die bagage was niet 8 kg!
ZO ONTEVREDEN OVER DĪT SYSTEM EN OPLICHTERS!!!!
GATE C 46!
VRIJDAG 24 JAN.14.15.

This is not the first time flying from and to Dusseldorf, but everytime (and also today) we need to wait extremely long to get our luggage. Today it took over 1,5 hours to get it. I have trackers in our suitcases and I saw that they were already in the back for a long time. Except our stroller, so we now already waiting for two hours for a stroller. Which is one of the first things you need as a parent traveling and the last thing that’s checked in at the gate! It’s really ridiculous! Hire some more people for in the back!

Oh, and the toilets are also extremely dirty!

Extremely rude security check personnel.
This incident occurred at Security Check, near Gate A, on 17th December 2024, around 15:40. At that time, the area was almost empty with no queues, which should have made it a quick and pleasant experience. However, we were a group of adults, and all of us had a bad experience at the security check on some level, including insults and name-calling directed at one of our passengers.
While it’s not necessary for the staff to be overly friendly, it would suffice if they were at least not rude or displaying clear power-hungry traits. Staff training is an absolute must!!!

Incoming to Dusseldorf was very good. Easy walk from the plane to passport control which was efficient (albeit UK arrivals get more questions now it seems, such are the perils of being from a “third country”).

Departing was completely the opposite. Security checks are painfully slow which seems unnecessary as a lot of staff seem to be just standing around doing nothing, and this was on a weekday December mid-morning so I’d hate to be there at a peak time.
Passport checks are also slow for non-EU. Only 2 manual desks as opposed to 2 manual desks plus automated gates for EU (seems to be no obvious reason why automated can’t also be used for UK, unless there’s some red tape I’m unaware of).
After all that, no time for the duty free shop which was unsurprisingly quiet. Given that we arrived at the airport 2 hours before our flight, the whole process was a poor experience.

Op tijd geland enz, alles ging goed tot dat ik ruim 1,5 uur op mijn koffer moest wachten.