evomag.ro Avis 

Fugiti cat puteti de acesti tepari de la evoMag
Totul este bine la ei atat timp cat nu trebuie sa iti returneze banii sau trebuie sa apelezi la serviciul lor inexistent de info clienti,reclamatii si garantii.
Depasesc termenele legale de 15 zile calendaristice si nici macar nu le pasa, se cred mai presus decat legea.
Stau de foarte mult timp si fara produsul meu cumparat si fara bani.
EVOMAG TEAPA !

customer service at evomag is just with name. the people from there have no ideea what they should really do, to solve issues reported by customers. even after 1 month I didn't received a product I bought and they are just saying to send another email with my issue.

They don't send your order . Bad customer experience (nom existent)

The worst IT shop in Romania, proven by the fact that they always list items at fake inflated prices and then sell them at a discount, the discounted price being the actual real price that the manufacturer, and other stores are selling the item for.

Also, this happened last week:

I ordered a DDR4 Memory Kit from them, it appeared in stock and at their usual "reduced" price. Next day they sent me a message saying that the item is not in stock, they don't have a restock date and offered me alternatives. I refused because I wanted that exact Memory Kit. They cancelled the order and refunded me the money, quite quickly.

A few days later I check the listing again and guess what? The item is back in stock, but this time at the full inflated price.

I hope they go out of business, I will never ever buy them again from them, even if the price is discounted. I'd rather pay a bit more from other established resellers that don't pull these types of maneouvres.

Bought a HDMI Amazon Fire TV Stick with voice control Alexa January 2020, it worked for like 6 months and then it started consuming the batteries in a matter of hours. I still have a guarantee so I sent it to be repaired, they responded that i works normal, now it works worst than before, so I returned it and I hope I will get my refund, still they claim they "stand with the repair service when they say it works normally". I will envolve ANPC.

Very late delivery I ordered on 5.01.2021 and its now 15.01.2021 and I still haven't got what I ordered even after writing them a email I got no response . I wont be buying from them ever again very bad service and I don't recommend

Totally unreliable company, stay far away. Waited for my order from 09.12.2020 to 24.12.2020 and still didn't get it although I already paid for it. I just received vague emails telling me to sit tight and that they are handling it. They were clearly not handling anything so I cancelled my order and decided to never order again.

It took them one week, some mails and lots of phone calls in order for them to finally talk to me about my order. After they said it will be delivered next day, I've eventually went to their showroom in order to pick my order more than a week after being placed and being told it'll be delivered the very next day

Order #1734229 from 02.12.2020, ATA, December 7.

At the time the order was placed, the three products were in stock.
I odered
- One LG microwave,
- One OralB Pro toothbrush
- One Cafetiera Home coffee machine

Not yet delivered as of December 15.

The company is not answering to several sent e-mails.
Not answering on customer care phone number, although I have spent hours trying to reach them.

Talked to a Catalin on Customer Product Guarantee.
He said thy don't have the coffee machine.

I asked why don't I get an answer to my e-mails or I haven't been contacted, he replayed he doesn't know.
I asked when will the products be delivered. He doesn't know.
Then he shot down the phone on my face.

Horrible service.....

NU recomand acest site ! Termen de livrare foaaaarte mare. Comanzi produse care apar pe stoc, ca ulterior sa afli ca produsul nu este in stoc Am efectuat comanda in data de 22.11.2020 . In 23.11.2020 comanda a fost preluata de agentul Irina Papa. In 26.11.2020 am trimis un email pentru a afla starea comenzii. In 27.11.2020 agentul mi-a raspuns:

"Intrucat produsul comandat nu era in stocul evoMAG, acesta a fost solicitat furnizorului cu termen de receptie cuprins intre 7-10 zile lucratoare.
In momentul receptiei veti fi notificat via e-mail/sms cu detaliile aferente.
Produsele ce au statusul “In stoc (Exclusiv Online)” sunt produse ce se aduc pe baza de comanda de la furnizor in functie de disponibilitate.
Cele cu statusul “In stoc magazin” sunt produse prezente fizic in depozitul evoMAG cu posibilitate de livrare/ridicare imediata."

In data de 03.12.2020 la statusul comenzii este "comanda dvs. este in curs de livrare".
In 8.12.2020 cand scriu acest review, la 16 zile de la efectuarea comenzii, situatia este aceeasi.

Horrible Support....they have the products but they do not deliver...stock issues always...do not order anything from them

Lipsa suport tehnic , telefon fals , comanda dupa 2 saptamani , Va multumesc

Ordered a rice cooker - 2 weeks ago: payed already.

- Nothing was dispatched yet.
- The order is still pending.

Service desk phone is overwhelmed - cannot reach support. Never again.

It's actually my first order with them and I am not sure whether to cancel it or try to get an update. So I ordered on November 19 and on November 23 the order has the same status in their system and by the way the system does not have any forecasted delivery date or something to at least manage expectations if possible. Another annoying thing is that I tried to call a few times and after several minutes of waiting the conversation was ended because there was no one available to speak to me. I have seen recently an improvement for many online shops that have made the proper adjustments to remain responsive during a high season, but not evomag unfortunately....I have no idea when will my order be shipped and I have no way to find this out since no one takes calls from their clients. I wrote an email and the reply was that they will try to get back to me in the next 48 hours. Do I have to mention that in the 21st century when ordering online from a serious online store you get your goods in 48 hours not wait for a reply.

Bad customer service. big delivery time. no email answers

Varza, atrag clientii pe site, cu preturi mici și reduceri mari, apoi anulează zicând ca pretul a fost derizoriu sau ca produsul nu este in stoc, și oferă un alt produs la pret normal sau chiar mai mare decât pe alte site-uri cu același profil.

They never answer customer service support phones. Was waiting for one hour for someone to pick up the phone and nothing. Lost 1 hour of my life to return a product and still o reply.

Buna ziua, draga Maria, Gradinarul Bradului eVOMAg!

Nu livreaza comenzile, apoi fac pi*da mare ca de ce cumpar de la ei la preturi cu reduceri atat de mari, ca ar trebui sa-mi dau seama si singur ca au fost puse la misto.

Pai nu o sa mai cumpar, ca si asa nu livrati.

Ca sa nu mai zic ca ti se adreseaza in privat ca ultimului gunoi, ca nu esti tipul de client pe care si-l doreste "o afacere de familie de 15 ani."

Banuiesc ca tipul ideal e clientul ala de-i curge bale in coltul gurii si cumpara din impuls la preturile lor cu reduceri fictive.

Sper sa dati faliment, cu tot cu "familia voastra de 15 ani".

They wanted to sell me a used product at a price that new one. pay attention to the box seals. They put their own seals instead manufactured seals. First time i wanted to buy a new phone but the phone and accessories looked like they have been used.
The same second time, was today. I wanted to buy Sony XM3 headphones and they also being used . I received the money back for sony's

Bought a tv, Package was without opening, When i opened it , the tv was broke and now they dont want to give money back. WATCH OUT!! for this thieves!!!!