evomag.ro Avis 

Am avut o experienta urata cu dansii, dar noroc cu managerul acestui site care este cu adevarat implicat, serios si chiar crede in parerea clientiilor si satisfactia lor. Desi de la bun inceput cu comanda si retur si asteptat la telefon frustrarea si nervii mei nu mai faceam fata , dupa ce acest domn a luat legatura cu mine am reusit sa ii dam de cap si chiar sa fiu impresionat in bine de cat de implicat este dansul, spre deosebire de unii angajati ai lui care doar ii aduc o reclama proasta acestui site.
Per total... a iesit ok cu totul, comanda retur si apoi alta comanda doar ca a durat ceva mai mult decat ma asteptam. Din pacate unii angajati au stricat renumele acestui site sunt sigur dar sper ca lucrurile se vor schimba in bine. Multumesc domnului Mihai pentru interesul acordat.

Evomag

1. Vreti astfel de situații sa nu se întâmple? ABMALATI CORESPUNZATOR. Chinezii de la Ali expres ambalează cu pungi cu bule/poliester pana si un produs de 1 dolar. Nimic nu a venit vreodată spart. Voi trimiteți un tv in folie de plastic si un carton?? Oare de ce? Stiind f bine cate cazuri ca al nostru sunt si cum manevrează cei de la transport produsele? Chiar ei au spus ca le pun pe benzi etc.
2. In email spuneti asa "Verificati integritatea exterioara‼ a coletului inainte de a face receptia. In cazul in care coletul este deteriorat‼va rugam sa solicitati verificarea integritatii produsului/accesoriilor‼, sa intocmiti un proces verbal de constatare cu agentul de curierat sau sa refuzati receptia produsului. In situatia in care ambalajul este deteriorat‼ sau exista suspiciunea ca produsul prezinta neconformitati, nu acceptati receptia produsului fara respectarea indicatiilor evoMAG.ro" ‼ Ambalajul exterior este perfect intact!
3. Curierul nu a stat dupa noi sa il verificăm, l-am acceptat intrucat in anul 2020 într-o țară din europa avem protecția consumatorului, pe emag si oriunde altundeva clientul are dreptul 24 ore sa sesizeze vânzătorul de stricăciune!
3. Nu este greu de acceptat, este IMPOSIBIL! Si cand spuneti suportul vostru la ce va referiți? Ca dați un reply la postarea mea? Nu am nevoie de suport de genul asta.

I'm ordering a lot of things online from Romania, EU to America and even Canada, I never saw such a disrespectful customer service. I place a order especially from this site because the product was listed as "in stock", but evomag send it after 3 days, how could this be possible in 2020? At least let me know how much it will take. I sent 3 emails, for the first 2 I got no answer, for the 3rd one the answer was "soon", great job guys, very nice answer. I hope it was a robot, and not a real person. Worst customer service.

I would give you 3 starts, for this poor customer service. But because you have ignored my e-mails, and you answered with "soon", you deserve 0 starts with congratulations.

Don't loose your time guys, finder another store which know how to talk with the customers.

@evomag, please don't answer with "e-mail us at marketing[at]evomag.ro with your order number", spend this time to answer your customer's emails.

Am primit coletul si produsul deteriorat si nu am acceptat receptia.

Pe 17 Ianuarie Ie-am trimis email, mi-au scris ca in 24-48 de ore imi vor raspunde.
Pe 21 Ianuare le-am trimis email din nou, nici-un raspuns.
Pe 27 Ianuarie i-am sunat, mi-au spus ca este alt departament de vina si ca un alt coleg ma va suna in aceasi zi.
Pe 28 Ianuarie ii sun de o ora si 36 minute, dar nimeni nu raspunde..

Buna ziua. Comanda 1440700, telefon Samsung Galaxy S8 plus. Telefonul era deja folosit, prezenta urme de utilizare iar peste sigiliul original, aceasta firma de nimic, a aplicat un alt sigiliu. Telefonul era destinat pietei din Emirate Arabe deci nu beneficia de garanția Samsung. Am dat retur telefonul pe data de 8 ianuarie 2020 iar de atunci și până astăzi, 24 ianuarie, nu am primit nici banii, la mail nu răspund, la telefon nu răspund și urmează OPC și acțiune în instanță. Nu sunt altceva decât o turmă de escroci în frunte cu directorul lor... NU RECOMAND ACEASTA FIRMA!!!

Foarte slab! Comanzi ceva si platesti, dupa care iti spun ca nu au produsul. Foarte dezamagita!

Even if initially it was an unpleasant experience and I act in accordingly, I was pleasantly impressed that I was called and apologized by the company. They were also interested in understanding what the problem was and also what measures they should take. Considering that there are many companies on the market that do not care about the reviews of buyers, this company shows that it will improve its activity. This is why I advise others to buy from EVOMAG.

Bataie de joc ! Sunt niste nesimtiti. Am plasat o comanda acum o luna si nu a ajuns, iar ei nu dau dovada nici de bunul simt sa raspunda la e-mail-uri sau la telefon. Am sesizat ANPC si ii voi da si in judecata cand voi gasi un temei legal.

I had the bad inspiration of (re)ordering from them (i had 1 previous order, fullfilled, placed on their site). Two PC components, ordered half an hour apart.
The next day, the orders' status was changed to "Order is on route for delivery", in the account's orders page. Good. After 2 days of waiting, i decided to issue a phone call and check on their status.
After 4 hours, a lady answers my phone call and tells me that the packages have yet to be picked up by the delivery agent.
The next day, i write an e-mail to my assigned order consultant, asking him if it's possible to speed up the process and even use a delivery service other than the ones they have agreements with, service for which i've agreed to pay (although shipping is free as per their statements).
I still didn't receive an answer (4 days although 2 of them were weekends). I specified that we're supposed to be going on vacation and that nobody would be able to pick up the orders and check them.
Today (02.12.2019 - orders issued on 26.11.2019) i managed to catch a phone call with another customer care consultant. I've asked her to check the status of my orders and, again, the damned delivery agent didn't pick them up (it's nice to have someone to throw blame on). I've asked her if she can guarantee that the orders could be picked up today as starting Wednesday (04.12.2019) we will be leaving town.She said that she'll make a quick inquiry to their Parcel Service and then get back to me.
As i'm writing this message, close to 4 hours have passed since that phone call. Nobody called me back, nobody's answering the phone (i've kept trying to get someone to answer for 60 whole minutes).

Bottom line: nobody bothered to properly check the stats of my orders; the e-mail address of the consultant who took care of one of my orders is useless, nobody replies there; they almost never answer the phone and they seem to be as little transparent as possible. Furthermore, "On route for delivery" means "Already picked up by the delivery services", not stashed somewhere in some dark warehouse (misleading information, to say the least).

I'm not even sure they had the components on stock and the order is close to 1000 EURO in worth (4000 RON - 1000 $).
Stay away from this store and if you do decide to buy from them, thinking it's cheaper, think of this: it's cheaper because that's all they do - sell you a product. There's no customer support, no aftersale service, no nothing! You don't even get a button to cancel the damn orders! Outrageous!
Tomorrow i'll also be addressing Consumer Protection. This has to stop!

Eu personal am comandat o pereche de AirPods 2 care au venit cu o zi mai devreme fata de data estimata. Castile sigilate si functioneaza perfect si astazi. Iar preturile lor vad ca sunt cele mai bune in continuare..

Very good services!

Am comandat un televizor #1382953 din 16.10.2019. Au trecut 10 zile de la estimarea initiala si inca nu am primit produsul. Nu raspund la telefon. Am trimis mail sa stiu cat mai dureaza si in loc sa mi se raspunda la intrebare, mi s-a oferit o alternativa la produs.

Recomandare pentru clienti: nu platiti inainte produsul si nu va asteptati sa ajunga in timpul estimat de catre ei.

Recomandare pentru magazin: un customer care mai activ si mai multa trasparenta

Bună ziua. Comandat de la aceasta firma un telefon Samsung Galaxy S9 "sigilat" dar care avea urme clare de desigilare. Peste sigiul Samsung, care fusese tăiat, era lipit un sigiul marca Evomag. Deci ordinarii ăștia vând telefoane folosite, recondicționate etc pe post de noi. Norocul meu a fost ca nu am achitat produsul cu cardul, altfel așteptăm o luna pana îmi recuperam banii. Mai aveau în oferta din magazin un Galaxy Note 8 destinat pieței din China... EVITAȚI aceasta firma pe cât posibil. Nu recomand.

The worst online shopping experience from the last 15 years. Once they sold you a product, they treat you like scum, like they are doing you a favor! ZERO customer support and orientation, they don't care about customer satisfaction or helping you with any issues encountered. They were fined multiple times for bad practices by ANPC. If you have the choice and can afford it, buy from somewhere else, even at a slightly higher price, and save yourself a possible horrible experience!

I ordered a Samsung Note 9 and I was extremely surprised when I found out it has an IMEI from United Arab Emirates. This practice is illegal in Romania but they are still able to do it somehow. Furthermore, since it was bought by a company there is no way to return it. Also there is no way to elevate this issue to OPC.
The supplied charger is NOT compatible with EU plugs and this is also a illegal practice here in Romania. Changing the IMEI is also illegal so there is nothing much to do but to toss it in the garbage.
Thank you evomag for your awesome customers support and also for your outstanding products.
The only upside is that Amazon is coming so all these "stores" will vanish in the first week.

Worst experience ever with an online store. Ordered a Samsung A50 and received it yesterday with a display problem. Today I went to the store trying to return or to change the phone. The answer was that I have to leave at the service for warranty and receive an answer in 25 DAYS. Yes, you read it right. 25 DAYS to receive an answer for a new bought phone.
DO NOT BUY FROM EVOMAG.RO

Cea mai proastă experiență cu un magazin online. Am comandat un Samsung A50 și l-am primit-o ieri cu o problemă la display. Astăzi am mers la magazin încercând să returnez sau să schimb telefonul. Răspunsul a fost că trebuie să las telefonul la service pentru garanție și să primesc un răspuns în 25 de zile. Da, ati citit-o corect. 25 DE ZILE pentru a primi un răspuns pentru un nou telefon cumpărat cu 1 zi inainte

Comanda numarul 1341887.
Coletul este programat sa fie livrat in cursul zilei de 22.07.2019

EVITATI EVOMAG.RO daca aveti alte variante.

Am cumpărat o trotineta electrică de pe evomag.ro și la conectarea trotinetei la aplicația de telefon avea 40 km deja parcurși. Nu răspund la telefoane. Nu recomand! Mi-au vândut un produs resigilat !

They never answer the phone and they don't answer emails.
They don't accept returns for products when the customer wishes to return the product. They don't give you the money back and they ask you to buy another product in those rare cases when they accept a return. I've bought a product from them with bad specs that I wanted to return because its specs weren't written in the product's description and it wasn't useful to me because of that. They've refused to accept the return.

STAY AWAY! THEY DON'T ACCEPT RETURNS!!!

Nu răspund la telefon și la mailuri. Nu acceptă retururi pentru produse atunci când clientul dorește acest lucru. Nu dau banii înapoi și te obligă să cumperi un alt produs în acele rare cazuri în care accepta returul unui produs. Am cumpărat de la ei un produs de calitate proastă care nu îmi era util și nu menționau în specificații parametrii ai produsului. Mi-au refuzat returul.

EVITAȚI-I CU ORICE PREȚ! NU ACCEPTĂ RETURURI!

They never answer. And when they do, they tell you to send and email because they can't handle your request. And guess what...that answer is coming back like the fish you threw in the toilet when you were young.

Site slab
Call center nu exista, am sunat de 100 de ori in 2 zile si dupa 7-8 minute iti spune ca sunt ocupati, incearca mai tarziu.
Am comandat un produs in valoare de 3299 de lei pe care l-am platit in avans, si aveam pretentia sa fiu informat, ori pe e-mail ori la telefon, sa mi se raspunda la e-mailuri.

De evitat