Exascale deserve 5 stars for their broadband service. A star was lost owing to the issues we had with our landline.
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Lisez les avis des autres
The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... Voir plus
L'entreprise a répondu
The two blokes who installed the fibre were very friendly and courteous. However the actual installation wasn't as tidy as it could of been. Whilst drilling outside, the brick itself from outside cru... Voir plus
Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone. Exascale instal... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence
Coordonnées de contact
Unit 5B, Orchard Business Park, Hortonwood 40, TF1 7EY, Telford, Royaume-Uni
- 0330 010 0140
- support@exascale.co.uk
- www.exascale.co.uk
4,2
Bien
104 avis
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Exascale deserve 5 stars for their…
Exascale deserve 5 stars for their broadband service. A star was lost owing to the issues we had with our landline.
30 juillet 2026
Réponse de Exascale
Thank you for your review and for awarding us 4 stars. We're delighted to hear you're pleased with your broadband service.
We're sorry to hear you experienced issues with your landline. Following our investigation, we were unable to identify any faults on our network, and it appeared the issue was related to the recent power outage. After you restarted your equipment, we're pleased to hear the service was restored successfully.
Thank you for your patience, and we appreciate your feedback.
Réponse de Exascale
We're sorry to hear you felt there was a lack of communication regarding your order.
After investigating your comments, we can see that several emails were sent to the email address provided throughout the ordering process. It's possible these may have been filtered into a spam or junk folder or otherwise not reached your inbox.
If you believe you're still missing any information, please get in touch with our support team and we'll be happy to provide any updates or resend the communications.
Great customer service
Great customer service, got back to me very quickly when I raised an issue. Worked with me to solve it, then offered me a free speed upgrade.
31 mai 2026
Signed up with this company
Signed up with this company. It guarenteed 900 mbps but I only reached around 10-30 Mbps. Had plenty of email
contact & achieved nothing.
Been contacted & they are working towards resolving the problem now.
18 mai 2026
Avis spontané
Réponse de Exascale
Thank you for updating your review.
We're sorry to hear that your experience was frustrating initially. Our pre-sales and service delivery teams worked closely with you to investigate the issue, and it was ultimately identified as a misunderstanding between the connection speed and the reported usage/consumption figures. Once this was clarified, the concern was resolved without any further intervention being required.
We appreciate your patience while we worked through this with you, and we're pleased we were able to reach a resolution.
Brilliance and at affordable price
The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency. Absolutely brilliant. When no one would provide our area, they supplied and fitted and spent thousands of pounds to do the job. They deserve an applause for their hardworking and efforts. Middle finger to all other broadband providers, especially Vodafone.
30 avril 2026
Réponse de Exascale
Thank you so much for your incredible review and for being with us over the last 3 years. It means a huge amount to hear that both the service and speeds have remained consistently reliable for you.
We’re especially grateful for your recognition of the investment and effort that went into bringing full fibre to your area. Our team works hard to connect communities that larger providers often overlook, so feedback like this genuinely makes it all worthwhile.
We’ll be sure to pass your kind words on to the engineers and customer support teams involved. They’ll really appreciate it.
Thanks again for your support and for choosing us!
Great service first class operator.
30 avril 2026
Réponse de Exascale
Thank you for the fantastic review and kind words. We’re delighted to hear you’ve had a great experience with both our service and support. Your recommendation means a lot to the whole team.
Problem of line dropping diagnosed
Problem of line dropping diagnosed, new router shipped promptly. Easily installed. Hope the problem has been fixed. Great communications throughout. Thanks guys.
16 avril 2026
Réponse de Exascale
Thanks so much for your kind feedback! We're really glad to hear the issue with your line dropping was quickly diagnosed and that the new router reached you without delay. It's great to know the installation was straightforward too.
We appreciate your patience while we worked through the problem, and we're pleased our team kept you well informed along the way. Hopefully everything is now running smoothly, but if you need anything further, we're always here to help.
Thanks again for taking the time to share your experience!
Using Exascale's network ontop of…
Using Exascale's network ontop of CityFibre.
Excellent install/migration, great speeds.
Would recomend 100% Thanks again team!
5 avril 2026
Avis spontané
Réponse de Exascale
Thank you for your glowing feedback :)
Great service
Great service from Reece and Thomas.
We moved from our old provider and we just had issues with the old provider and we should of got connected on the 13/04 because old proivder wouldnt cancel the old contract so Thomas and Reece worked together to get me online ASAP. Got connected 15/04.
They also keeped me up to date on the process so well done both off you
15 avril 2026
Réponse de Exascale
We're very pleased you're happy with your new service with Exascale.
fantastic support and great work from…
fantastic support and great work from Mark and the team...stayed on even when their normal working day finished to make sure we had a working internet service !
Thanks Lads.
28 janvier 2026
Réponse de Exascale
Thank you for the brilliant review! We’re really pleased Mark and the team could get everything back up and running for you. We know how important a reliable internet connection is, so staying on to make sure it was fully sorted was the least we could do.
We’ll be sure to pass your kind words on to the lads, they’ll really appreciate it. Thanks again for your support!
Réponse de Exascale
Thank you for your excellent review! We're delighted you were happy with the speedy response and service. We really appreciate your support and look forward to helping you again in the future.
Possibly the worst responsiveness and…
Possibly the worst responsiveness and service I have experienced from a professional services firm.
19 janvier 2026
Réponse de Exascale
We’re sorry to hear that your experience didn’t meet expectations. After reviewing your account, we can see that updates were provided throughout your order journey. As your service relied on a third-party access network, we shared information as soon as it became available to us.
We understand how important clear and timely communication is, and we appreciate your patience while this was being completed. If you’d like us to look into anything further, please feel free to get in touch with our support team.
Finally! Broadband That Delivers!
Switching from my previous provider was a doddle. No pushy sales, just great kit (super impressed with the hub and its features) and excellent service.
The speed is not only faster than my old provider on the same line, but it’s more consistent too, even with multiple devices connected.
Best of all, it’s super easy to contact the Exascale team through the app; always a prompt and helpful response.
I’d highly recommend Exascale to anyone looking for reliable, hassle-free broadband.
30 novembre 2025
Avis spontané
Réponse de Exascale
Thank you so much for your fantastic feedback and for choosing Exascale!
We’re delighted to hear that switching was straightforward and that you’re enjoying both the hub and the service. It’s great to know you’re seeing faster, more consistent speeds - even with multiple devices connected - as that’s exactly what we aim to deliver.
We’re also really pleased that you’ve found our app support easy to use and responsive. Providing quick, helpful assistance is something we take pride in, so your comments mean a lot to the team.
Thanks again for your recommendation - it’s genuinely appreciated!
Sorted out a router problem
Sorted out a router problem, regular communication and feedback.
6 novembre 2025
Réponse de Exascale
Thank you for your feedback and for choosing Exascale.
We’re glad to hear your router issue was resolved and that you found our communication clear and consistent throughout. Keeping you informed every step of the way is really important to us.
If you ever need any further support, don’t hesitate to get in touch—we’re always happy to help!
Réponse de Exascale
Thank you for your kind words and for choosing Exascale.
We’re really pleased to hear you’ve had a great experience with the team right from the start. Your feedback means a lot, and we’re always here if you need any further help.
Installing techs very helpful and work…
Installing techs very helpful and work is neat. All seems to be working well at higher speeds than promised.
22 août 2025
Réponse de Exascale
Thank you for your Feedback, and welcome to Exascale.
Mark came the day after I reported the…
Mark came the day after I reported the incident and sorted the problem out in no time
15 août 2025
Réponse de Exascale
Thank you for your Feedback, and welcome to Exascale.
Excellent service
Excellent service. Great, affordable monthly price and excellent internet speed for the whole family to stream and download at the same time. Highly recommend
3 août 2025
Avis spontané
Réponse de Exascale
Thank you for your Feedback, and welcome to Exascale.
GREAT OUTSTANDING Service
GREAT OUTSTANDING Service, from obtaining the service to installation all in the same week. When BT had let us down, these guys got us up and running even with Mark and his colleague working on a Saturday to get this service installed. Will recommend Exascale 10 times over to anyone! Truly amazing!!
5 juillet 2025
Réponse de Exascale
Thank you for your Feedback, and welcome to Exascale.
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