Exascale Avis 

After seeing that Exascale is operating in our area , i decided to ditch Virgin media after 13 years of being a customer . Glad i have . These lads came out on Saturday just gone, and spent a good 6 hours sorting out my connection . They came back today Monday and arrived at a time that suited me . I had noticed that they had already put the line to the house and had done the cabling, neatly done on the front of the house .
It took the lads about half an hour to get it in the house ready for connection . Although it took a time to get the command through the 2 lads ( Mark and Matt ) remained calm and patient staying professional at all times .
About 2/3 hoursi had a call from Tom asking how it went . I couldn't praise these lads enough. it was cold and wet but they had done the job . customer service 5* keep this up and i am sure your company will go far . Its about time these rip off large companies got slapped .
Thank you Exascale

Recently upgraded to the new Nokia wifi 6 with the fiber 500.. the coverage is brilliant, reaching all the way to my decking at the bottom of the garden.
Having wifi that has never dropped in two years is brilliant..
Carnt rate these guys enough..

Really can’t fault this company.
The install team went above and beyond to connect me. Very neat and tidy. And truly helpful guys.
The wifi is so much better than virgin who I put up with for far to long.

Great customer service and hassle free installation. Accommodated my connection requirement! Brilliant experience!

Exascale have been fantastic. From initial contact, through the highly efficient ordering process, to the neat installation from the extremely friendly and helpful engineers. I had a little niggle after first set up, but had a resolution through that same evening (quick power cycle, when in doubt turn it off and on again!).
We were on Virgin before and regularly had downtime and problems with the wifi. But the quality of service from Exascale is impeccable. No downtime yet 5 months in, and the wifi signal is much stronger through the house.
The price for the speed is also much better than we were paying Virgin, plus we get the same speed uploading as we do downloading, where as Virgin’s upload speed was only 20% of the maximum download speed.
Would highly recommend Exascale to anyone!

Very pleased with Exascale from installation to continually fast internet speeds.

My internet and router were switched and installed within 24 hours, I’ve been with exascale 3 months now and not had any issues. Great service and lovely guys.

Top class fibre broadband from exascale. The speed is excellent and never dips. Great customer service

good support.

Finally after years of trying to get it done through BT, Exascale delivered my much needed fibre to home connection. Thank you.

We have had Exascale for above 2years now
no problem with them .

Been reliable from day 1 and support if ever needed is responsive and efficient.

The two blokes who installed the fibre were very friendly and courteous. However the actual installation wasn't as tidy as it could of been. Whilst drilling outside, the brick itself from outside crumbled. Rather than put on some kind of cement to cover it up they put on a brownish/redish silicone which doesn't match to the brick colour. Furthermore whilst inside and deciding where to drill out from, he left a drill mark dent on the interior wall then choose another spot to drill out from. This will require a little plaster and paint which I don't have. The fibre itself has stayed stable and quick.

I have to say that the service I have received from Exascale has been excellent. I look forward to a long relationship with them. The pricing was good and the service was second to none.

Tom at Exascale has been awesome in helping me get my business the leased line it required. He provided the best quote and best customer service. It has been a long process, it always is when civils and the incumbents are involved. But every step of the way Tom has been quick to update me and push for updates on roadworks and provisioning of the leased line. Now it is up and working I have tested 948Mbps download and 948Mbps upload with 6ms latency. I'm a very happy customer and would highly recommend and use Exascale again.

great service, attention to detail, very helpful.

I am SO impressed with your company and all the dealings we have had with you. Max has been round to look at the problem that I reported less than an hour ago and has fixed it. Not sure how but we have the internet again. He was so polite and helpful- a real credit to you. He promoted an excellent image for your company
If you ever need someone to tell people how good you are, just call me!!

A 6 Star Rating!
From our first enquiry, to the 'exceptionally' efficient and flexible installation, the communication and broadband/wireless mesh performance we couldn't have asked for more. If you have experienced the usual BT/Sky/Talk Talk speed excuses and drop outs, Virgin Media long winded customer service and very poor upload speeds then you really need to experience Exascale....blistering speeds - upload and download, 100% uptime and no fuss service! Thank you!!

Better than previous provider but still not achieving speeds advertised "Average speeds of 150Mb", more like 50Mb.