Excelparkingservices Avis 

Confusing signage, app failure, and no consideration for disabled users

I received a £100 charge from Excel Parking at Bryan House car park after staying slightly beyond the hour I had paid for. I entered at 17:30, paid £1.70, and believed (as had always been the case) that parking after 6pm was free — which it used to be. What wasn’t made clear is that Excel had recently changed the rules, adding a £2.50 evening rate from 6pm to 6am. This was not properly signposted, and the tariff bands are presented in a confusing, poorly designed layout that’s easy to misread, especially at transitional times.

I have autism and rely on the Connect Cashless Parking app, which their signage explicitly instructs drivers to use. On the day, the app failed to load the location at all, then crashed. This app is my primary method for managing parking due to accessibility needs — it helps me with structure, clarity, and reminders. When it failed, I paid manually at the machine — again, in good faith. Despite this, Excel rejected my appeal and demanded £60–£100.

On top of that, the tariffs shown in the app are different (and cheaper) than the ones on the sign in the car park. When i went on the app a few days later, entered start time as 17:49pm for 1 hour parking, it charged me only £1.50 and did not take into account the tariff change from 6pm. This adds even more confusion and makes it impossible to be sure you’re paying the right amount — especially when the app doesn’t match the posted rules and isn’t functional.

Their tone in the response was appalling — robotic, dismissive, and completely lacking in empathy. They ignored that I had paid, that I have a disability, that the app they promoted was broken, and that the tariff change was new and unclear. I even offered to pay the full £2.50 to cover the session (25 minutes), but they still pursued the charge.

I will never use any Excel Parking site again, and I urge others to avoid them — especially if you are neurodivergent or rely on clear, consistent systems. This company has a terrible reputation for a reason, and sadly, my experience confirms it. They do not act in good faith and should not be entrusted with public parking management.

No stars if possible. Got a pcn the reg of the car I was driving didn’t match the picture of the car on the same letter. Appealed got an apology. They then reissued the fine to the car in the picture that I wasn’t driving hire car I have all the evidence backed up by the way hoping they take it to court they will be so embarrassed fined hopefully i could go on.

I would score a no star review if I were able to, be warned of this company and their managed carparks. We stopped in Menai Shopping centre multi storey LL57 2DD carpark for 20 minutes. In this time we made every attempt possible to pay for parking, we did not leave the car and were in the carpark the entire time. All machines were out of order, the phone payment line did not work and the help button in the carpark took us through a parking attendant who advised he had nothing to do with payments. We then left to look for another parking space, this was found behind this multi storey, (FOR FREE) then we had the PCN arrive. I told them on our appeal to check their cameras as we were there the whole time, they refused my appeal and did not acknowledge any of the evidence I submitted with the appeal. This company should be investigated as this case is the same as many more!!! I have looked into this and this has been happening for months at the same location and most likely lots of other places too. Absolutely shocking they are legally getting away with this fraudulent behaviour to honest people.

Never experienced a more disgusting company in my life. Fined me for parking longer than 90 minutes. Despite the fact that their own terms state 4 hours for gym members who input their registration (correctly). Which I am, and I did. Appealed. Rejected, and then denied knowledge of the existence of their own four-hour term. Which is still there. I included a picture of it actually on my google review. Denied it again in court. Have cost me an estimated £2000+. Trading standards, BBC watchdog, and my MP made aware. Flagrantly abusive company. Boss Simon Renshaw-Smith and his wife Karen Gillott just given themselves gigantic pay rises.

Absolute shambles and joke of a company rip off con men at best .They provide am appeal service which is an absolute waste of time as all they want to do is take your money probably ran by shady dodgy people no doubt Why do authorities and the government allow this to happen. Shithousery at its best. What they going to do if you don't pay, send the heavy Mob round more than likely, they are not bothered if anyone has a disability or problems they just want there money. If you are running car parks at least maintain them you greedy greedy b........

Disgusted to read that Excel are still operating following them loosing their court case back in April.
Time government closed these rogues down.

Excel Parking – Rogue Traders Targeting the Disabled. Absolutely Disgusted.

To whom it may concern, and to anyone even thinking of parking where Excel Parking operates:

What an absolute disgrace of a company. Excel Parking should hang its head in shame. I parked in a clearly marked disabled bay at Pellon Lane Halifax Retail Park, outside Pets at Home. I had my Blue Badge with me – I am severely disabled, very slow on my feet, and I require time to manoeuvre. I got out of the vehicle and walked around to the back to access my boot. Within SECONDS, a man with no uniform, no visible ID, and no indication he was a parking warden, appeared in front of my car and took photographs. I had no idea who he even was.

I spoke to him immediately. He assured me (to my face) that he hadn’t taken any photos yet – “Don’t worry,” he said. “You won’t get a ticket. I’m just here to make you aware your badge isn’t displayed yet.” LIAR. Absolute deception. He had already taken the photos and the charge had clearly already been issued. A trap. Nothing more.

I appealed, thinking this misunderstanding would be swiftly cleared up. I explained everything – including the warden’s lies, his lack of uniform, the fact I was displaying my badge within moments. And what did they do? REJECTED. No reference at all to the points I raised. Not one mention of the warden being out of uniform. Not one reference to the fact I am DISABLED. My appeal may as well have gone in the bin. It was a blanket rejection with no consideration of the facts.

Then they have the gall to say I can appeal through IAS – but doing so will strip me of the reduced rate and jump the charge from £60 to £100. Punished for fighting injustice. What kind of system is that?

And to top it off – if I don’t pay within 14 days, they’ll whack another £70 on top and threaten to send the bailiffs round. All this… for a disabled person… parking in a disabled space… who had their badge… but just needed a few extra seconds to display it properly. What kind of heartless, predatory, dishonest business is this?

I urge everyone – avoid any car park run by Excel Parking. They are not fit to manage anything. No compassion, no integrity, and apparently no interest in dealing with people fairly. I will be contacting the landowners, the stores (Pets at Home, Halfords, etc.), and encouraging everyone I know to shop elsewhere.

Rogue traders. Liars. Robbers. SCAMMERS.

They are nothing more than utter liars. Normally, robbers are out to mug you in broad daylight – these ones just penalize you and then pass you straight over to the real crooks hiding behind keyboards in some office. Are you sure these aren’t hijackers? Are you sure they’re not modern-day fraudsters? Because all it takes is a few taps of a keyboard, and bang – your money’s gone.

They might not be calling you pretending to be your bank, but the way they operate? It’s the same principle. Lies, deception, pressure, threats. You tell me what the difference is. You’re pretending not to be scammers, but your actions scream otherwise. You’re just a different breed of scammer – the one hiding behind a company name and a PO box.

And speaking of lies, try calling them. The number is 0114 242 1111. Their own phone line says they’re open Monday to Thursday until 6 p.m., and Fridays until 5:30 p.m. I rang at 5:00 p.m. on a Friday – what did I get? “Our offices are now closed.” Another lie. Another sham. Another example of how little they care about basic truth or decency.

Their so-called office is listed as:
Excel Parking Services Ltd, Central Processing Office, 7 Europa View, Sheffield Business Park, S9 1XH.

A joke. An utter con. A company built on deceit, preying on the vulnerable, lying to the disabled, and scamming the public.

Avoid at all costs. And to Excel Parking — you should be utterly ashamed.

I’m having to give one star because the site won’t allow me review if the star is left unchecked. Parking machine was not working and second machine at Oak Street car park Middlesbrough has not worked for months.
I rang Excel who gave me a code and number to call. The system was not functioning and line kept dropping. On receiving a penalty notice I appealed, unfortunately Excel stated the electronic system is operated by Ringo and Excel have no control therefore my appeal was rejected. The worst part is when I paid the system was also faulty and they charged me twice. I made a credit card chargeback but because the amounts were different Excel challenged the chargeback. Robbers and extortionists with their own rules and procedures.
Trust Pilot are a platform for people to complain, unfortunately that’s all we can do….. complain be as it stands these rogue people can carry on unjustly charging unsuspecting people. Avoid them at all costs, look for another parking space.

I parked in Menai car park Bangor, both ticket machines were out of order at the main entrance and have been for a few weeks. I eventually found another machine a few minutes walk away and being flustered only entered two digits of my number plate ,one week later I got a £60.00 fine, I had kept the ticket and sent this as evidence that I had paid the fee,but they replied it was invalid then went to abratration and surprise surprise dismissed the case in favour of Excell, please do not use this car park I don't know how they get away with this corruption

I spent two nights in the Maypole Travelodge (Birmingham). I knew that I had to enter my reg on a tablet in reception and did so for both evenings.
However, I received two PCNs for £100 each. I appealed (required two separate appeals) and was asked for proof of my hotel stay. This I provided but have been told that I still have to pay.
I will never use that Travelodge again with its awful car parking management company. BE AWARE!

More parasites running a racket.
Please labour government step into regulate these wealthy land owners ruining ordinary peoples lives.
Fining for going over 5 minutes to buy a ticket.
Greed is not good.
Excel parking, shame .
Time for action labour please.

Been on BBC TV 5/4/24.
They lost a court case and had to pay nearly £11 thousand pounds to charity.
Justice is served.

Hahahaha utter scum getting a taste of their own medicine. Go girl. Well done for being brave enough to stand up to these corrupt scum.

They don't follow BPA rules.

Con-merchants. Avoid at all costs.

Hahahahahaha - Busted! All out in the public now - amusing to me that this company are trying to appeal the recent legal decision, thereby alerting the entire country to what a blood sucking, parasites they are. This is gonna get real messy, pass the popcorn…

Fraud!! Scammers!!!

True scum. Lowest of the low bottom feeders. Directors should be struck off and never allowed to run a company again.

HAHA EXCEL PARKING GOT BUSTED. Ordered to pay thousands haha. GOOD. About time these parking enforcements got a taste of their own medicine. Best thing is, it won’t stop there. More and more cases are being looked into.

GOOD LUCK EXCEL. You’ll be bankrupt by the time complainants and the courts have finished with you.

Good on the young woman who took a case to court and won. Woop woop